Intel Advanced RMA (Cross shipping) thoughts and Experience

[EpicSurvivor]

I recently opened a case with Intel to RMA my 6700k. I must say I am very well pleased with the experience so far. The communication with the support team is great as well. By phone or by email they are very responsive.

So basically the program works the following way. They require you to make a payment of the Value of the Replacement CPU before it gets shipped to you but that value amount will be refunded back to you after they have received the defective unit. Not only that they do next day delivery so technically my CPU should be at my front doorstep tomorrow afternoon and I just requested the Advanced RMA today in the morning. You have 30 days to send the "Defective" unit back to them. And there is a $25 none refundable Shipping Fee. They will also provide you a shipping label to send the Defective unit back to them.

Overall I am very surprised how easy its being and how seamless the process has being.

Wanted to share my experience in dealing with Intel in case anyone is wondering how the process works.For those who didn't know about this I hope you find this a bit interesting and that it's helpful for someone who may need to RMA with Intel in the future.

Will post update after I receive the new CPU in the Mail tomorrow, if it does come tomorrow as they said it would.

Thanks

 

[deadlyapp]

cool story bro. $25 just for a shipping fee on what is a tiny part is ridiculous though.

 

[EpicSurvivor]

cool story bro. $25 just for a shipping fee on what is a tiny part is ridiculous though.

Yeah, thanks man. The shipping is next day delivery so not too bad.

 

[Jimzz]

Yea WTF on a $25 shipping fee for something that is defective.

 

[EpicSurvivor]

Yea WTF on a $25 shipping fee for something that is defective.

I think the $25 also covers the shipping label as well. It's overnight express so it isn't too bad.

 

[repoman0]

Dell manages to pay for their own next day shipping on huge heavy monitors, and covers return shipping as well. Intel are cheap bastards.

 

[EpicSurvivor]

Dell manages to pay for their own next day shipping on huge heavy monitors, and covers return shipping as well. Intel are cheap bastards.

Hahaha. I didn't know that.

Just found out my post it's pretty useless. The information is already written on Intel website. Bahaha oh well.

 

[DaveSimmons]

Going back to the late 80s and the 80286, I've yet to have an intel (or AMD) CPU fail on me though I don't overclock mine. So I have no idea about their RMA process

 

[s0me0nesmind1]

Going back to the late 80s and the 80286, I've yet to have an intel (or AMD) CPU fail on me though I don't overclock mine. So I have no idea about their RMA process

Same... Overclocking is so useless these days other than e-peen measurement... and even that doesn't go very far anymore. Majority of people like ourselves just simply don't care anymore.

 

[EpicSurvivor]

Same... Overclocking is so useless these days other than e-peen measurement... and even that doesn't go very far anymore. Majority of people like ourselves just simply don't care anymore.

I would agree with this from hearing other stories online from other people but when you're dumb like me and just started building Computer in 2016 by your self and you don't pay attention and don't clip on the CPU Cooler the right way and your temperatures start getting to 100c because one clip didn't go in all the way you can pretty much damage a CPU. Lesson learned, and I will also never use Stock Cooler on my CPU again, it was temporary solution, and I did make sure to buy Copper one too.

Now to redeem myself from this horrible story, I have taken apart and built my Computer (Signature) at least 5 times since February 2016 when I first built it. It gave me lots of room for learning, practice and experience. I now know what I am doing, unlike before, it was just what I learned from a few classes at the Community College.

Also my replacement CPU arrived today. Got the system up and running, about to do some light StressTest using RealBench for 15-30 minutes to lightly test system stability, and temperatures.

The Good thing is that Intel did keep its word on the 1 day shipping, and the Replacement CPU arrived here today from just placing the Order yesterday.

 

[deadlyapp]

I would agree with this from hearing other stories online from other people but when you're dumb like me and just started building Computer in 2016 by your self and you don't pay attention and don't clip on the CPU Cooler the right way and your temperatures start getting to 100c because one clip didn't go in all the way you can pretty much damage a CPU. Lesson learned, and I will also never use Stock Cooler on my CPU again, it was temporary solution, and I did make sure to buy Copper one too.

Now to redeem myself from this horrible story, I have taken apart and built my Computer (Signature) at least 5 times since February 2016 when I first built it. It gave me lots of room for learning, practice and experience. I now know what I am doing, unlike before, it was just what I learned from a few classes at the Community College.

Also my replacement CPU arrived today. Got the system up and running, about to do some light StressTest using RealBench for 15-30 minutes to lightly test system stability, and temperatures.

The Good thing is that Intel did keep its word on the 1 day shipping, and the Replacement CPU arrived here today from just placing the Order yesterday.

Yeahhhh, you might want to be careful, because I'm pretty much gonna guarantee that they don't warranty abuse, and overheated temperatures from an improperly installed cooler would definitely constitute abuse. I could be wrong.

 

[EpicSurvivor]

Yeahhhh, you might want to be careful, because I'm pretty much gonna guarantee that they don't warranty abuse, and overheated temperatures from an improperly installed cooler would definitely constitute abuse. I could be wrong.

It does 100% but its not damaged it works. I just thought it wasn't regulating the Voltage correctly.

It seems to be a Motherboard issue. My Vcore is at Default of 1.272v which seems a bit too high. But I undervolted to a negative offset of -0.65v Stable and Temps do not go passed 66c from Gaming and only 73c from 30 minutes of RealBench.

Thought replacing CPU would fix it, wasted $25 but hey 1 life and sometimes you make mistakes and you learn. Is a process I guess. Some are just dumber than others like me lol