Mitch: Yeah, tech support can be anywhere from horrible to outstanding, depending on the company (obviously!). I can tell you that I've called WD about 3 times in the last month just for some pre-sales product info, and each time they cheerfully transferred me to their tech support line 'cuz I had some technical questions about Raptors and their Special Edition EIDE drives. Each call, their folks were outstanding -- patient, very knowledgeable, didn't put me on hold, answered all of my questions very thoroughly, and they speak clear English. They also told me about an upgrade program they have that I didn't know about. First class operation, at least in my dealings with them. And they're here in the states. (And no, I really don't work for WD!) I guess maybe I'm gushing about them because I too have had bad experiences in the past with lousy tech support from other companies and this is nice for a change.
Pulse: I agree with you. I was simply trying to address the "do I need a floppy drive or is there some other way to do this?" part of his question. Nothing wrong with your idea; I personally just think it would be a easier to just buy a $10 floppy drive than go thru extra steps, that probably aren't familiar to someone who hasn't done them before, that someone has posted on an online forum. The fact that Mitch wasn't entirely clear on some of the thoughts posted before and had to ask again made me think that a more basic approach would work better for him. What's easy for you to understand ('cuz you already know how to do it) might not be as quick & easy for non-experts to grasp & implement, particularly someone setting up a Raptor config for the first time. That's all. 🙂
As for what would happen in your scenario, I don't know off the top of my head if the Asus K8V comes SATA ready (it probably does) or if Mitch will have to buy a separate serial card, but I assumed (maybe in error) that he looked into that before deciding on the K8V and bought accordingly. I don't know what mobo & drivers you had trouble getting to work with a floppy (was it with an older operating system?), but I would hazard a guess that what you encountered is unusual. I wouldn't think he'll have any problems with a K8V/floppy/drivers procedure. Additionally, he can get the SATA card (if he needs it) from WD and there shouldn't be any "problem" with it either. I really don't think he's gonna have any problems at all installing a SATA drive and need to call anyone else if he just uses a floppy drive with his K8V. We're probably freaking him out unnecessarily! Admittedly, I haven't installed dozens of these things or anything, but I haven't heard that Raptors are traumatic to install or anything as long as quality, compatible components & software are being used all around.
I like your posts, by the way, and have learned some things I didn't know before. Thank you. By the way, how does one create a batch file?
No more mile-long posts for me on this subject. As George Costanza once said, "I'm out!"
Ken
PS: WD told me that Raptors install very easy & reliably with Windows XP and Windows 2000. I can't comment on how older op systems might affect the process.