Installed hard drives into dual bay external but I can't copy files over.

[oiprocs]

The external is set to JBIG mode.

Every time I copy a file it beings the copy, I get the copy dialog screen, and the bar fills up about halfway and then stops. Then I'll get an error in the bottom tray saying "Windows got an error copying the file. The file could not be read from the source, you have lost the data, yada yada".

I also get an error window that say "cannot copy from the specified file path".

I tried copying a small 3mb file, it worked fine! When I tried to copy a 225mb file, it gave me the error. The funny thing is that the file shows up on the hard drive!

 

[Zap]

Strange. Which external drive bay? Is "JBIG" the default jumper setting? Have you tried jumpering your drives between SATA modes?

 

[oiprocs]

Text

Yes, JBIG is the default.

What do you mean jumpering between SATA modes? I read that the other mode runs the hard drives as one individual drive, instead of two separate drives, which is not what I want.

 

[Zap]

Support Mode: JBOD/BIG
JBOD: It enables each hard drive to be seen separately as single drive. (Showing 2 HDD capacities)
BIG: A popular method for combining multiple physical disk drives into a single virtual one

Looks like you'll need to switch to JBOD mode as the BIG mode is to combine the drives. I use two of these boxes and both were jumpered by default to combining the drives.

When I said "jumpering your drives" I meant manually setting them to SATA I or SATA II. I know it makes a difference with some drives and controllers, such as Samsung drives on older NForce2 boards.

 

[oiprocs]

Oops, I meant JBOD. I took it apart and I had it set to JBOD.

One HD is a Seagate Barracuda, the other is a Western Digital. Both are SATA connections. There was a jumper on the Seagate to "limit to 1.5gb/s", which I took off, and there was no jumper on the WD. It said jumpering is not needed for SATA connections.

 

[oiprocs]

I read up on some other forums about people having this problem, and after they went through the checklist I did, they also ran diagnostics on each HD. I downloaded the appropriate diagnostics tools and ran them. Each HD passed.

At the end of all that, they said if it's still not working, then the enclosure is the problem. Guess I need to RMA this bad boy.