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ING RANT

M

melly

Diamond Member
Last year, registered ING account. Early this year, actually deposited funds into it. A few months ago, tried to login but oops oh my, forgot my Client ID. Call ING..."Sure no problem we have to ask you some security questions, Miss." K. They need me to read info off the bottom of a cheque (CDN v. of check so don't flame me for it, kthx). I threw out my cheques, they were old. "Ma'am, just contact your institution and they'll tell you." Called my bank's 24 hour line and gave me the required info. Call ING back. "Ma'am, you're missing a series of numbers and for security reasons we can't let you into your account." Eff off. I want to DEPOSIT money, not withdraw, and I have lots of money in that account. "Ma'am, I can lose my job if I do that..." Goodday. I go to my bank (not home location) and order cheques. Few weeks go by, cheques arrive. Skip to just now, remembering I needed to get into ING. Call them up; explain I now have the cheques with required info. "Ma'am, since you didn't order the cheques from your home branch, you are missing some numbers. You need that info and until you contact them, we can't do anything." Me: I don't understand why those numbers wouldn't be on the bottom of the cheques since they're pulling up my account info? Obviously it's me." Rep: Because they don't.

Bastards.
 
So you're mad at them because you forgot your own account number and they have tight security designed to protect their own customers?
 
Originally posted by: fyleow
So you're mad at them because you forgot your own account number and they have tight security designed to protect their own customers?
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yes. they told me it would be fixed if i ordered cheques, apparently that wasn't the case.
 
Cheques should be identical no matter what branch you order them from, since they're not printed at each individual branch. 😕 Man, ING sucks balls!
 
Originally posted by: FFMCobalt
Cheques should be identical no matter what branch you order them from, since they're not printed at each individual branch. 😕 Man, ING sucks balls!
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That was my point, my info is under my account obviously, wtf does it matter from what branch I ordered...and since the initial ING rep told me that ordering cheques would be ideal...stupid me for believing him. :roll:
 
Originally posted by: CorporateRecreation
just get the right number from your bank. that's like a 30 second question (and a 30 min hold time 😉)
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rants are not supposed to contain logical solutions 😀 but actually it's latte tuesdays at second cup, and it's right beside the bank...i can get a latte for 2 dolla make me holla.
 
They probably just need your bank's routing number and your checking account number, that should be on all checks regardless of where it's printed.
 
Originally posted by: fyleow
They probably just need your bank's routing number and your checking account number, that should be on all checks regardless of where it's printed.
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they are needing something called an institution number which is specific to the branch. I asked what the difference between a branch number and an institution number was, and he said, "Just another number..." like wtf.
 
Originally posted by: melly
Originally posted by: fyleow
They probably just need your bank's routing number and your checking account number, that should be on all checks regardless of where it's printed.
Click to expand...

they are needing something called an institution number which is specific to the branch. I asked what the difference between a branch number and an institution number was, and he said, "Just another number..." like wtf.
Click to expand...
Weird. WTF does it matter which branch, though?

Our checks just have something called a routing number.

AFAIK, it's chain-wide. The routing number tells them which banking institution you're with, the account number tells them which account to put it in. Simple.

Sure does sound like ING is being weird, although it seems pretty consistant over time, so maybe you can't just blame it on dumbass CSRs.
 
ING has top notch service in my experience. Their account pays a lot higher interest than my local bank and I've never had any problems transferring money back and forth. Once I had to do this by phone when my ISP was down-they were prompt, courteous and security aware.

The original poster sounds hopelessly disorganized and just a bit disconnected. Getting your our affairs in order will do you a lot more good than ranting at ING.
 
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