Inept tech support *pic*

[jkersenbr]

PIC

A friend of mine got a Dell Trumobile 2300 802.11g router with some promotion back in October. Well, just a couple weeks ago, he had me come set it up. Worked overnight, then died.

All symptoms point to a dead switch. The wireless access point in it works beautifully. But nothing hardwired works. Tired different cables. Tried resetting it. Nothing works.

So I finally contacted Dell tech support.

After 25 minutes on hold, someone who sounded Indian or Pakistani came on the line and started running through the standard checklist BS. like trying a different cable and rebooting.

After a while, I got tired of it and told her "I have extenstive networking experience. When the link lights on a switch stay on when the cables are unplugged, it means the switch is devective."

At least she listened. New router on the way.

Tech support is useless when the customer has to explain to them why it isn't working.

My motto: I am tech support. That's why I'm getting paid to do Dell's job

 

[nater]

Dell's tech support is designed for complete morons

 

[Nocturnal]

You know why though? They can't comprehend. We recently hired an employee at my company. She is not from America, she's from another country. English is her second language. She cannot comprehend the English language very much. After trying to explain to her what to do and what to key/press in she still cannot grasp the concept of doing it. I feel your pain. I called to pay for my girlfriend's Dell Credit Card and was told to keep calling all these different numbers.