I'm sure a ton of people fall for this but dealers really need to compete better with the independent shops if they want to survive.
Not really. If a dealer can cultivate the proper 'I don't care what it costs; just fix it' clientele, they make plenty.
Indies can have similar clientele, but it's rare. We depend more on people's shit being totally broken. And then still trying to outprice someone else.
OP is getting a crazy reaming, regardless. Even if that 'induction service' is of the most premium variety- clean throttle by hand, run valve/combustion chamber cleaner through an IV drip, hook up pressurized container of injector cleaner to fuel rail...that's usually like 150-200 bucks at most. Just the generic intake drip should be less than 100, and they're fucking crooks if they don't include cleaning the throttle with it.
What chaps my ass the most is how people try and sell this stuff. 'Oh, we saw your power steering fluid was terribly dirty, you should really let us flush it. Oh, and the trans fluid, too. Oh, and you're in
terrible need on fuel injection service!'
That's the kind of crap that makes customers ignore you when you 100% legitmately tell them that they have about a half a millimeter of brake pad remaining, or a ball joint or tie rod end is about to totally let go, ect. Maintenance should be
discussed with customers to see if they're up to date; not sold like snake oil.