In the right? Advice regarding my Asus Sandy Bridge recall

[dot4xDaSH]

Hey everyone first off let me say thanks to anyone who takes the time to read and respond to this.

To summarize, I bought components for a new system and a laptop on 1/29/11 On 1/31/11 Intel announced the issues with Sandy Bridge. On 2/1/11 Asus issued their own PR stating they would take care of affected customers "hassle-free." At that point I had yet to confirm my order (was on security hold due to $$$ amount) so it still had not processed. My options then were 2, I could cancel the order and wait for revised hardware before purchasing or I could confirm the order and deal with the recall. Hindsight being 20/20 I should have chosen the other but I allowed myself to believe Asus would take care of their customers so I confirmed the order.

The 2 faulty products included in my order were a N53SV laptop and a P8P67-M motherboard.

Fast forward to the beginning of April. New revision hardware starts showing up just as I began to experience the flaw on my desktop system (much worse than what they said in Intel PR I totally understand the recall though not how the product made it so far along without catching it)

So, I called up Asus and was referred to their website for RMA. I filled out the appropriate forms and was then presented with 2 options. I could send my faulty hardware in and when they were in receipt they would return ship the revised hardware or I could place hold deposits in the amounts of $1269 and $149 at which point they would ship the revised hardware first and I could then return ship following which they would release the holds.

This is where my relationship with Asus went south. I have now dealt with a few people at Asus but they are not willing to budge. My position is that this is a problem between Asus and Intel, not one to which I bear responsibility, and therefore both options are unacceptable.

I do not believe having downtime or having to issue a $1500 interest free loan to Asus or the CC processing company is "hassle-free." I have told them I am willing to provide a CC number but do not consent to a security hold, if they want insurance they should talk to Intel as they have promised to cover all costs per their PR.

All I am asking for is that Asus ship the replacements first and when I have installed them I will send the originals. I will provide a CC number which could be charged in the event they do not receive the originals back but do not consent to it being charged until that happens.

To this end I have filed complaint with BBB and am now here asking for advice on what the best way to pursue this would be. I believe I am thoroughly in the right and that Asus is simply using their size to force me to accept a position which is not right as the paying customer.

Thoughts, advice, criticisms?


Locked as OP has already posted in GH

ATOT Moderator ElFenix

 

[sdifox]

wrong forum?

PS this is fairly standard practice.

 

[dot4xDaSH]

Off topic is the wrong forum? Which forum would be more appropriate it's not a technical question.

 

[sdifox]

Off topic is the wrong forum? Which forum would be more appropriate it's not a technical question.

I figure general hardware or computer help. You are just going to get snide replies in OT.

 

[dot4xDaSH]

I figure general hardware or computer help. You are just going to get snide replies in OT.

Cool thanks I will try it there.

 

[BoomerD]

http://forums.anandtech.com/forumdisplay.php?f=6

 

[BrunoPuntzJones]

wrong forum?

PS this is fairly standard practice.

What he said, you are in the wrong.

Asking them to do an advance replacement without any sort of collateral is unreasonable on your part.

You aren't giving them an interest free loan, they aren't getting the money, just have a lien on your credit card or whatever until your products arrive.

 

[EagleKeeper]

You want them to send you a second system without you paying for it?

Say, you get the system and do not return or lose the original.

They are out a system; and you in theory have two for the price of one.

Now if you put up collateral; you will be sure to make it so the original system gets back to them.

Which makes more sense.

You getting a freebe or you making sure that everyone gets what is promised?

 

[slag]

CC, re-read his post. He said he is willing to give them a CC number on file that they can charge if they do not receive the goods back. I'd say 14 days from his receipt of the items is acceptable but thats something they should need to work out.

Not everyone has a CC they can give or even uses credit cards. Asking someone to give up two different systems, (laptop and system board), is pretty unreasonable also in my opinion. Also, many companies will do advance replacement on items, as long as you give them a CC on file that they do not charge unless the terms of the swap are met.

 

[sdifox]

CC, re-read his post. He said he is willing to give them a CC number on file that they can charge if they do not receive the goods back. I'd say 14 days from his receipt of the items is acceptable but thats something they should need to work out.

Not everyone has a CC they can give or even uses credit cards. Asking someone to give up two different systems, (laptop and system board), is pretty unreasonable also in my opinion. Also, many companies will do advance replacement on items, as long as you give them a CC on file that they do not charge unless the terms of the swap are met.

That is usually what is done. They don't actually place the charge til after the shipback grace period. But you do have to agree to it first.

 

[waffleironhead]

Standard industry practice. I doubt you are going to get anywhere with your attempt, but good luck to ya.