Imaging program that works with XP but not 2K

[fotoflo]

I would like to know what the specific differences are between XP and 2K when working with programs and why a program would work well with XP but not 2K. Windows 2000 is a current valid OS that costs as much as XP, so, every program that works on XP should work on 2K and vice versa, yes? Apparently not. I use 2KPro SP4. What parts of 2K and XP are different in terms of memory useage, file handling, resource allotment, etc? I am using an imaging program that is not guarenteed to run well on 2K, just XP. I have a very fast computer, all the hardware necessary to do just about anything. But the program crashes when loading images, it gets to about 80 (out of 400) images and then I get a standard windows error. I have tried loading only 50 images at a time, but when I got to the second batch of 50 images, it crashed when i got to 20-30 images, the same amount as when i tried loading them all at the same time. Tech support with them is not really an option since they specifically say they will not support 2K, only XP. I guess if they dont know how to make it work in 2K then they cant tell me how to fix my problem, other than upgrade to XP. If anyone has suggestions or helpfull information that would be great.

There's are reasons why Microsoft still makes 2K, I'd like to know what they are.

Roger

 

[bsobel]

Originally posted by: fotoflo
I would like to know what the specific differences are between XP and 2K when working with programs and why a program would work well with XP but not 2K. Windows 2000 is a current valid OS that costs as much as XP, so, every program that works on XP should work on 2K and vice versa, yes? Apparently not. I use 2KPro SP4. What parts of 2K and XP are different in terms of memory useage, file handling, resource allotment, etc? I am using an imaging program that is not guarenteed to run well on 2K, just XP. I have a very fast computer, all the hardware necessary to do just about anything. But the program crashes when loading images, it gets to about 80 (out of 400) images and then I get a standard windows error. I have tried loading only 50 images at a time, but when I got to the second batch of 50 images, it crashed when i got to 20-30 images, the same amount as when i tried loading them all at the same time. Tech support with them is not really an option since they specifically say they will not support 2K, only XP. I guess if they dont know how to make it work in 2K then they cant tell me how to fix my problem, other than upgrade to XP. If anyone has suggestions or helpfull information that would be great.

There's are reasons why Microsoft still makes 2K, I'd like to know what they are.

Roger

Windows 2000 is not a current OS, it is now two revisions old (even XP is getting old). There are new api's and new technologies in XP that are not in 2000 (some have been backported by MS, but some have not).

You'll have my suggestion, but upgrade to XP unless your trying to hold out for Vista.

Bill

 

[fotoflo]

OK, 2K Pro is supported but not currently sold as a new product. I still want to know why a program would work in XP and not 2K. Every other program I use, big and small, old and new, supported and unsupported works on 2K, except this program I am trying to use. It sounds a bit odd.

Roger

 

[bsobel]

Originally posted by: fotoflo
OK, 2K Pro is supported but not currently sold as a new product. I still want to know why a program would work in XP and not 2K. Every other program I use, big and small, old and new, supported and unsupported works on 2K, except this program I am trying to use. It sounds a bit odd.
Roger

I don't see what is odd about it. XP has new features, which this application is using. The producers of this app have told you it only supports XP (and it's possible they could make it work on 2k, and it's simply not tested, however the 2k home market is very small and probably not worth it to them to address [I'm presuming this is a home app]).

FYI, when some apps only supported Win98 people still on Win95 made the exact same complaints. All of the software you currently use remains supported, but you have no promise, warranty, or reasonable expectation (IMHO) that new software will continue to support a 6 year old OS.

Bill

 

[fotoflo]

The stats page for my web site says a total of 75% of people use either XP or Mac. What about the other 25%? It sounds like they could make it work with 2K and just dont want to, regardless of their customer base. Really, every single other program I have ever used works on 2K except this one, that IS a bit odd.

Roger

 

[bsobel]

Originally posted by: fotoflo
The stats page for my web site says a total of 75% of people use either XP or Mac. What about the other 25%? It sounds like they could make it work with 2K and just dont want to, regardless of their customer base. Really, every single other program I have ever used works on 2K except this one, that IS a bit odd.

Roger

Linux, Windows 98, and Windows ME. They account for as much as your 25% as 2k likely does. All I can get from your post (at this point) is you want to complain, I've answered why (not technically, I'd need to know more about the app), but you get the idea. Why not call the manufacturer and discuss this with them?

 

[fotoflo]

All I can get from your post (at this point) is you want to complain,

Right. I paid $750 for this program and it wont work on my computer. Upgrade to XP like every other business in the world or go suck an egg, right.

Forget it. Thanks for your input. You dont know why either.

Roger

 

[bsobel]

Right. I paid $750 for this program and it wont work on my computer. Upgrade to XP like every other business in the world or go suck an egg, right.

You paid $750 for a program documented to run on XP, and are now complaning it doesnt' work on an older OS. You only have an argument if they told you it would work on 2k, and now are telling you to upgrade. Otherwise this is no different then buying an engine mod for a '06 car and complaining that it's not compatible with your '00 version of the same car.

Bill

 

[fotoflo]

I paid $500 for it 3 years ago and $250 for an upgrade about a year ago, the latest v.3 was a free upgrade. I never used the program extensively, just installed it and played around with it a little but never used it for its capabilities. Now that I want to use it I cant. It didnt say anywhere in v.2.5 (orv.1 for that matter) that it did not work well with 2K, only in v.3 does it say it is not supported, and only after you have made the purchase. In v.3 it says clearly you must have at least Photoshop 7.0 with scripting support to use the program, it does not say you must have XP. So they only tell you after you have purchased the software that it works only with some OS. Every other program you buy (in a box) says on the outside of the box exactly which OS it is for. The makers of this program are just a little sly in omitting that information.

The probelm with the program has something to do with either memory or loading images. I can lood 1300 small images equaling about 400mb but when I try to load 100 medium sized images totaling 500mb, it crashes on about image number 80 which is a total of about 325mb.

Roger