Just got off the phone with Andy and he told me that the units to be shipped to California come from California, not from them. He said CA was supposed to get some units on the 16th. He reassured me that since I've been in the queue to get a replacement for two weeks (he said mine was indeed DOA), I get priority over later people. He said he would try to find out where things stand and get back to me when they send mine out. Then he said that he'll contact me when he finds something out. He said they are working out paperwork (sounds like an excuse, really). He apologized. At first he offered to hook me up with the service manager again, but I said I had major problems understanding him and preferred to talk to him.Originally posted by: k1114
Hmmm Andy told me that they DO have replacements in stock, but i've heard not a single word since I faxed in my info to them. I'll email back tomorrow to confirm that they did receive it and all that.
Originally posted by: rivethead
Here's a suggestion that nutxo PM'd me awhile back. I haven't tried it, but I have heard others with success doing this:
I have a green pixel on my l90d+, I went to best buy and bought a belkin lcd cleaner kit, it has a chamois thing and some solutoin, wiping down the screen over the pixel a few times makes it go away for days at a time..
I don't know if this helps a dead pixel, but others have had success with stuck pixels (green on black background).
Originally posted by: rise4310
just got another email from andy, explaining that ups came to pick up the unit only because they have no stock and that they would ship a new one when they had more. emailed him back saying i was waiting on an exchange as this is my only monitor and asked when that would be. i'll let ya know.
Originally posted by: rise4310
yes, he emailed me a rather curt statement saying "i am stating that we will pick up the defective one and send you a new one when we have stock. please make arrangements to get the other monitor." wtf.
i emailed him again after having sent all the paperwork asking "why" as this is clearly acceptable as an exchange rma. he ended up calling me and we worked it out rather quickly. just told him this is a usable, if not properly working monitor and that i'll wait to ship it back when i get a new one. he said one will ship to me next week with further instructions, i guess return paperwork?
Originally posted by: Muse
Interesting story about Dell. You're absolutely right that it's a lot better to deal with just one guy (Andy) than what you are up against dealing with Dell's beaurocracy. I have a monitor I bought from Dell (a 22" CRT) that came with one dead pixel, but was otherwise seemingly OK. It was around 2 years ago. Even one dead pixel wasn't considered acceptable for a CRT, so I arranged an RMA, got my number and set up a date and time for my pickup. However, they never came to pick up the display. I fretted about this for a while and then decided to just live with that dead pixel. Nobody (including me) would ever notice it unless you knew where to look for it and did specifically look for it. Considering that the display didn't appear to have any of the many defects that other buyers of the display were having, I decided I should consider myself lucky and keep it, which I did. It's an NEC FP2141SB, and I'm going to unload it after I get my good L90D+ (Hopefully, on both counts - that the Hyundai is good and that I find a buyer for my NEC).
Originally posted by: jinduy
which store has the best dead pixel policy for this monitor? i dont like newegg's 8pixel policy. ebuyer doesn't seem to list theirs.
Originally posted by: Kelvrick
You had a dead pixel on a crt?
Absolutely, but the only way you'd notice it is sticking your nose up to the screen. It's about the tiniest black speck imaginable.Originally posted by: Kelvrick
Originally posted by: Muse
Interesting story about Dell. You're absolutely right that it's a lot better to deal with just one guy (Andy) than what you are up against dealing with Dell's beaurocracy. I have a monitor I bought from Dell (a 22" CRT) that came with one dead pixel, but was otherwise seemingly OK. It was around 2 years ago. Even one dead pixel wasn't considered acceptable for a CRT, so I arranged an RMA, got my number and set up a date and time for my pickup. However, they never came to pick up the display. I fretted about this for a while and then decided to just live with that dead pixel. Nobody (including me) would ever notice it unless you knew where to look for it and did specifically look for it. Considering that the display didn't appear to have any of the many defects that other buyers of the display were having, I decided I should consider myself lucky and keep it, which I did. It's an NEC FP2141SB, and I'm going to unload it after I get my good L90D+ (Hopefully, on both counts - that the Hyundai is good and that I find a buyer for my NEC).
You had a dead pixel on a crt?
