ImageQuest L90D+ 19" LCD Monitor 8ms DVI $379

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k1114

Golden Member
Nov 15, 2002
1,153
0
76
Hmmm Andy told me that they DO have replacements in stock, but i've heard not a single word since I faxed in my info to them. I'll email back tomorrow to confirm that they did receive it and all that.
 

Muse

Lifer
Jul 11, 2001
38,365
8,675
136
Originally posted by: k1114
Hmmm Andy told me that they DO have replacements in stock, but i've heard not a single word since I faxed in my info to them. I'll email back tomorrow to confirm that they did receive it and all that.
Just got off the phone with Andy and he told me that the units to be shipped to California come from California, not from them. He said CA was supposed to get some units on the 16th. He reassured me that since I've been in the queue to get a replacement for two weeks (he said mine was indeed DOA), I get priority over later people. He said he would try to find out where things stand and get back to me when they send mine out. Then he said that he'll contact me when he finds something out. He said they are working out paperwork (sounds like an excuse, really). He apologized. At first he offered to hook me up with the service manager again, but I said I had major problems understanding him and preferred to talk to him.:confused:

 

BrokenVisage

Lifer
Jan 29, 2005
24,770
12
81
Originally posted by: rivethead
Here's a suggestion that nutxo PM'd me awhile back. I haven't tried it, but I have heard others with success doing this:

I have a green pixel on my l90d+, I went to best buy and bought a belkin lcd cleaner kit, it has a chamois thing and some solutoin, wiping down the screen over the pixel a few times makes it go away for days at a time..

I don't know if this helps a dead pixel, but others have had success with stuck pixels (green on black background).

Hmm, I'll have to pick up a cleaner on my way home and try it, damn you just made my day if it works!
 

rise

Diamond Member
Dec 13, 2004
9,116
46
91
dealing with hyundai "service" is discouraging at best. it seems they either don't have proper info or choose to just feed it to us in bits and pieces. phone calls are a crap shoot; i have better luck sending emails.

maybe they have a hard time understanding the service manager as well, lol.

at any rate, i'm doing an advanced rma as my monitor is usable and its my only one after selling my other. i just got the proper paperwork yesterday and of course ups shows up today unannounced to pick up the original :(

oh well, try it again

edit--btw, my monitor was working fine for about 10 days before developing a dark gray band on the right 1/2 of the screen. upon notifying andy, he immediately told me it should be rma'd, this was about 2 weeks ago.
 

rise

Diamond Member
Dec 13, 2004
9,116
46
91
just got another email from andy, explaining that ups came to pick up the unit only because they have no stock and that they would ship a new one when they had more. emailed him back saying i was waiting on an exchange as this is my only monitor and asked when that would be. i'll let ya know.

edit--and of course, it was more partial info dispensation. i had asked him like 4 questions in my email to him and got 1 answer, only addressing the ups pick up. very frustrating. i had asked him when to expect ups when i first spoke with him 2 weeks ago. and like muse, i'm "at the front" of whatever line they say they have.
 

k1114

Golden Member
Nov 15, 2002
1,153
0
76
Originally posted by: rise4310
just got another email from andy, explaining that ups came to pick up the unit only because they have no stock and that they would ship a new one when they had more. emailed him back saying i was waiting on an exchange as this is my only monitor and asked when that would be. i'll let ya know.

I got the same type of email, a rather rude one. I explained to him that he agreed to do an advance RMA. Now he wants me to fill out more paperwork and all that. What an ass.


 

rise

Diamond Member
Dec 13, 2004
9,116
46
91
yes, he emailed me a rather curt statement saying "i am stating that we will pick up the defective one and send you a new one when we have stock. please make arrangements to get the other monitor." wtf.

i emailed him again after having sent all the paperwork asking "why" as this is clearly acceptable as an exchange rma. he ended up calling me and we worked it out rather quickly. just told him this is a usable, if not properly working monitor and that i'll wait to ship it back when i get a new one. he said one will ship to me next week with further instructions, i guess return paperwork?
 

Muse

Lifer
Jul 11, 2001
38,365
8,675
136
Originally posted by: rise4310
yes, he emailed me a rather curt statement saying "i am stating that we will pick up the defective one and send you a new one when we have stock. please make arrangements to get the other monitor." wtf.

i emailed him again after having sent all the paperwork asking "why" as this is clearly acceptable as an exchange rma. he ended up calling me and we worked it out rather quickly. just told him this is a usable, if not properly working monitor and that i'll wait to ship it back when i get a new one. he said one will ship to me next week with further instructions, i guess return paperwork?

The HIQA warranty policy clearly states that they will cross ship if given a CC# as collateral. You had every right in the world to insist on that. I think the problem is simply that HIQA has subcontracted the RMA process to these AVC Tech people (whoever THEY are) and they aren't keeping tabs on them. Maybe somebody should get some of this upwind to HIQA. For all we know, they are unaware of how their support process is going (i.e. that it stinks). Personally, my main concern is just that I get a quality display that stays a quality display for at least 3 years. Of course, I don't want to be jacked around in the RMA process.
 

rivethead

Platinum Member
Jan 16, 2005
2,635
106
106
It seems pretty obvious to me that AVC Tech are simply unorganized and/or overwhelmed. I'm not sure what other companies they're working for or what other products they're covering, but my impression is their current staff (Andy and some other guy? - that's all I've talked to) is spread too thin. And thus service is sliding.

I was (and still am) impressed that Andy called me at work to let me know my RMA request had been approved and to apologize for my stuck pixel (all this for one stuck pixel! - I had expected them to say "sorry buy our policy is 8 bad pixels"). However, now that I've had to follow up with Andy several times to actually get my RMA number, I realize this is going to be more work than I thought. It's a shame that customers are having to actively manage their RMA process, but that appears to be what we have here.

It's unfortunate, but to get a quality display, it appears we're going to have to keep moving the process along by repeatedly calling the AVC Tech folks. :frown:
 

BrokenVisage

Lifer
Jan 29, 2005
24,770
12
81
Well the Belkin cleaning kit doesn't seem to be having an effect on my factory stuck pixel, and seeing all you guys having trouble just getting your RMA through seems like far too much trouble for my one stuck pixel, new time im going with a Dell.
 

rivethead

Platinum Member
Jan 16, 2005
2,635
106
106
"new time im going with a Dell"

Man, I hope you have better luck with Dell than I. I was looking at a 17" Dell before I bought the Hyundai L90D+. But Dell doesn't put out a lot of info on their products. So naturally I had a few questions. I call Customer Service and the first thing the lady wants is my name, address, and phone number to set up an account. I tell her I'm not buying, I just have questions. She says we can't proceed without that info? WTF?

So I call back and get a different person (like the first one, based on the accent, I'm guessing I'm speaking with someone in India). She has no clue on my answers, but transfers me to Technical Support. That dude also had no clue - he simply recites what little info there was on the website.

So I call back (at this point I'm thinking....I'm just having bad luck with CSRs). Same routine, CSR has no clue (these are the people that are suppose be knowledgeable and sell the products), transfers me to Tech Support. This Tech Support flat out bullshits me. He tells me the panel can display over 17 million colors (I was looking at the 1704FPT). That's impossible. It either displays 16.2 or 16.7 million colors based upon dithering/or 8bit or 6 bit processing (that was my original question: was the Dell 8 bit or 6 bit). I get a LOT of hem hawing and "uhhhs" from this dude. He finally says he'll just send me the manual.

It's no help.

But it does have the manufacturers name and address in it (Liteon Technologies in Taiwan). So I think....they MUST know the answer to my question...they make the darn thing. So I email them. Still no reply.

I gave up, stumbled upon this thread early on and bought the L90D+ (it was cheaper and had more features than the Dell anyway).

Man, I can only imagine what a nightmare it must be to RMA something to Dell.

I'll gladly deal with regular calls to Andy. At least I'm dealing with one person who's fairly knowledgeable, even if unorganized. And, at least in my experience, their phone is readily answered (with Dell I was on hold at least several minutes a call/transfer).

YMMV, but Michael Dell is never getting any of my jack after that experience.
 

Muse

Lifer
Jul 11, 2001
38,365
8,675
136
Interesting story about Dell. You're absolutely right that it's a lot better to deal with just one guy (Andy) than what you are up against dealing with Dell's beaurocracy. I have a monitor I bought from Dell (a 22" CRT) that came with one dead pixel, but was otherwise seemingly OK. It was around 2 years ago. Even one dead pixel wasn't considered acceptable for a CRT, so I arranged an RMA, got my number and set up a date and time for my pickup. However, they never came to pick up the display. I fretted about this for a while and then decided to just live with that dead pixel. Nobody (including me) would ever notice it unless you knew where to look for it and did specifically look for it. Considering that the display didn't appear to have any of the many defects that other buyers of the display were having, I decided I should consider myself lucky and keep it, which I did. It's an NEC FP2141SB, and I'm going to unload it after I get my good L90D+ (Hopefully, on both counts - that the Hyundai is good and that I find a buyer for my NEC).
 

rise

Diamond Member
Dec 13, 2004
9,116
46
91
i picture andy sitting in a sparsely decorated office with 2 old, paper strewn wooden desks he runs between as he alternately answers both phones, responds to emails and eyes the clock, wondering where his "supervisor" is so he can actually provide some meaningful answers.
 

Scalptrash

Member
Apr 30, 2003
25
0
0
No problems. I posted the stuff above before I received this monitor, I was worried that you wouldn't be able to play games in the monitors native resolution and that it wouldn't look very good.

I play Nam in 1280x960, which isn't native for the monitor, but it still looks awesome. Everything is stretched vertically just a hair and it is barely noticable.

This monitor IMO is the best 19" on the market, especially for the price. Fortunately I had no dead pixels, but if I did, I would still be completely satisfied for the money I spent. There are millions of transistors in LCD's and for 1-4 of them to be stuck is very minimal and can almost be expected. When you are looking at a white or black background they may be visible, but that is only when you are looking for them specifically. Start playing a game and you don't notice or care. I have four bad pixels on my Viewsonic 15" and while disappointing at first, it still works for it's intended purpose just fine. $380 for a monitor of this size and quality is a steal. Anything better than this will cost you significantly more.

This monitor has one of the best pictures I have ever seen. It's bright, the color is awesome and it's plenty fast for gaming.

Not everyone will agree or always have a good experience, but people with issues tend to voice their opinion more often than people without issues. So here is some positive feedback on this thing.
 

Enkidu

Member
Apr 13, 2000
131
0
0
Well, I got the monitor that I ordered from amazon.com (with the actual monitor coming from TigerDirect.com). I ordered the monitor on the 21st of March and had it in my hands by midafternoon on the 23rd of March. I am very happy with the monitor. I went from a high end 17inch flat panel to this monitor. I have the DVI/Analog connections hooked up and was up in about 5 minutes. No dead pixels on the monitor. I then rotated the monitor, switched my graphics card to orient the screen 90degrees and the screen switched over with no problems.

This monitor is worth every penny. In fact, because my wife let me spend the money on this monitor, and it was such a great buy, she had a great night that night. :)

Enkidu
 

rise

Diamond Member
Dec 13, 2004
9,116
46
91
i loved it for the first 2 weeks scalp, and i agree 100% with what you said. unfortunately, mine developed a large (like 1/2 the screen) gray band on the right side. starts almost dead center and gets increasingly darker.

i'm not in anyway trying to bash the monitor. i can't wait until i get the replacement.
 

jinduy

Diamond Member
Jan 24, 2002
4,781
1
81
which store has the best dead pixel policy for this monitor? i dont like newegg's 8pixel policy. ebuyer doesn't seem to list theirs.
 

Kelvrick

Lifer
Feb 14, 2001
18,422
5
81
Originally posted by: Muse
Interesting story about Dell. You're absolutely right that it's a lot better to deal with just one guy (Andy) than what you are up against dealing with Dell's beaurocracy. I have a monitor I bought from Dell (a 22" CRT) that came with one dead pixel, but was otherwise seemingly OK. It was around 2 years ago. Even one dead pixel wasn't considered acceptable for a CRT, so I arranged an RMA, got my number and set up a date and time for my pickup. However, they never came to pick up the display. I fretted about this for a while and then decided to just live with that dead pixel. Nobody (including me) would ever notice it unless you knew where to look for it and did specifically look for it. Considering that the display didn't appear to have any of the many defects that other buyers of the display were having, I decided I should consider myself lucky and keep it, which I did. It's an NEC FP2141SB, and I'm going to unload it after I get my good L90D+ (Hopefully, on both counts - that the Hyundai is good and that I find a buyer for my NEC).

You had a dead pixel on a crt?
 

Gerardjg

Senior member
Apr 25, 2003
698
0
76
Originally posted by: jinduy
which store has the best dead pixel policy for this monitor? i dont like newegg's 8pixel policy. ebuyer doesn't seem to list theirs.

I got mine from zipzoomfly.com 15 day return policy does not mention any pixel count a few bucks more then the egg but 2 day shipping free
 

MJGunn

Golden Member
Aug 28, 2001
1,983
0
0
Originally posted by: Kelvrick

You had a dead pixel on a crt?

I've had one too. Not sure if its actually considered a dead pixel as on a LCD, but thats what it was. It was always Orange.
 

jinduy

Diamond Member
Jan 24, 2002
4,781
1
81
so has anyone here owned the L90D+ monitor for at least one month and can vouch for its perfection?
 

Muse

Lifer
Jul 11, 2001
38,365
8,675
136
Originally posted by: Kelvrick
Originally posted by: Muse
Interesting story about Dell. You're absolutely right that it's a lot better to deal with just one guy (Andy) than what you are up against dealing with Dell's beaurocracy. I have a monitor I bought from Dell (a 22" CRT) that came with one dead pixel, but was otherwise seemingly OK. It was around 2 years ago. Even one dead pixel wasn't considered acceptable for a CRT, so I arranged an RMA, got my number and set up a date and time for my pickup. However, they never came to pick up the display. I fretted about this for a while and then decided to just live with that dead pixel. Nobody (including me) would ever notice it unless you knew where to look for it and did specifically look for it. Considering that the display didn't appear to have any of the many defects that other buyers of the display were having, I decided I should consider myself lucky and keep it, which I did. It's an NEC FP2141SB, and I'm going to unload it after I get my good L90D+ (Hopefully, on both counts - that the Hyundai is good and that I find a buyer for my NEC).

You had a dead pixel on a crt?
Absolutely, but the only way you'd notice it is sticking your nose up to the screen. It's about the tiniest black speck imaginable.

 

calitom

Junior Member
Mar 16, 2005
4
0
0
I just picked one of these up from NewEgg for $375.99 including shipping, one day sale.
Nice to order at a good price from my favorite computer parts vendor.
 

calitom

Junior Member
Mar 16, 2005
4
0
0
Holy cow! My monitor just arrived and this monitor is beeeeyoooootiful. I had to hook it up at work to see if I had any dead pixels, but this bad boy is coming home with me tonight. Don't get too discouraged if you are thinking about buying this model and are worried about dead pixels. Mine has no noticable dead pixels, and if there are miniscule bareley observable ones... well I'm not doing the tests to find out, because then it will just bug me all the time. I'm VERY happy with what I got. I haven't tried gaming on it, since im at work... so I cant say anything about ghosting. But... wow. I wish I hadn't waited so long for an LCD monitor.
 

Machine350

Senior member
Oct 8, 2004
537
0
0
calitorm, let us know how you like it after you game on it awhile. I'm seriously looking at this one. I'm a gamer and I can't stand ghosting, but everyone seems to like this monitor.