I'm so ANGRY at the Phone Company!!! [rant and story inside]

[csyberblue]

ARGH! I live in south texas, and we had a rain storm that lasted a few days this past weekend. There was some minor flooding (that's how it is down here, our roads are very hilly, etc.) This was nothing as bad as it was in July (we had a huge rain storm, but anyway). Our phone's went out at my house (it's never gone out, not even in the July floods). Anyone that try's to call, just gets a busy signal. It was a big pain in the butt, since a girl from school was supposed to call me about homework, and I felt bad, since there was no other way for her to get in contact with me.

My mom stayed home from work today, so she could call up a guy at the phone company, and get someone out here to come fix it. It turns out, a whole 2 block radius around my house has no telephone service. And they told my mom that it could be till Saturday to fix our telephone lines! WTF is up with that! I mean, having a 2 block area w/o phone service is a pretty big problem that should be taken care of right away. And to top it off, my mom doesn't want me using the cellphone, since it would be taking up her minutes. I'm just pissed because it's not taking top priority at the phone company.

/end rant

Thanks for reading.

 

[N8Magic]

No offense, but what makes your neighborhood so special? I'm sure there are a lot of other people without phones because of the major tropical storm that dumped all that rain down there.

Trust me, a total outage in an area is treated as a TOP priority by the phone company, and will be dealt with as soon as they possibly can.

How can you judge them so quickly without even knowing what the problem is?

 

[wyvrn]

We have similar problems where I live. About a half mile south of us it floods constantly. Telephone and cable services go out, but people have learned to deal. The telephone company only has so many repair people and cannot predict emergencies.

The time we were hit the worst was when a car ran off the road and took out two telephone poles right next to each other in route to demolishing a fence and landing in someone's back yard. The whole neighborhood was without phone and electricity for about 8 hours. Now, the telephone company has 4 poles in that ten foot stretch and a guard rail to protect them :Q A little overkill I would say

 

[Jzero]

My name is Jzero and I'm here to spoil your rant

1) Have you considered that many many other people may have outages due to the same storm?
2) Have you considered that the damage may be so extensive that it's just flat-out going to take that long to repair all the damage?
3) Have you considered that they may need special parts, equipment or personnel to repair the damage which, in addition to (2) will end up taking until Saturday?
4) Have you considered that it IS top priority at the phone company and they're doing everything they can, but it's not like "the switch is in the off position...the switch should be in the on position."?

Please place your donation in the box.

 

[csyberblue]

ouch...I got pwned

I'm just being bitchy. You guys are right.
Thanks for enlightening me.

 

[N8Magic]

Originally posted by: csyberblue
ouch...I got pwned

I'm just being bitchy. You guys are right.
Thanks for enlightening me.

No problem... just wanted to let you know what it's like on the other side of the fence. (I work in Network Ops for the telco up here. )

 

[yakko]

Originally posted by: Jzero
My name is Jzero and I'm here to spoil your rant

1) Have you considered that many many other people may have outages due to the same storm?
2) Have you considered that the damage may be so extensive that it's just flat-out going to take that long to repair all the damage?
3) Have you considered that they may need special parts, equipment or personnel to repair the damage which, in addition to (2) will end up taking until Saturday?
4) Have you considered that it IS top priority at the phone company and they're doing everything they can, but it's not like "the switch is in the off position...the switch should be in the on position."?

Please place your donation in the box.

That was great.

/drops a dollar in the box

 

[Freejack2]

Originally posted by: wyvrn

...
The time we were hit the worst was when a car ran off the road and took out two telephone poles right next to each other in route to demolishing a fence and landing in someone's back yard. The whole neighborhood was without phone and electricity for about 8 hours. Now, the telephone company has 4 poles in that ten foot stretch and a guard rail to protect them :Q A little overkill I would say

Not when the driver's insurance company got the bill.