- Apr 18, 2001
- 15,708
- 5
- 56
The person's name is "BabanrajT"
I swear he/she's using cut/paste responses. Everything he/she's saying is WAAAY too whitebred. Obviously designed by a Marketing drone.
Here was the conversation:
" Welcome to EarthLink LiveChat, your chat session will begin shortly.
Shift your dial-up connection into high gear! With the new EarthLink Accelerator, you can surf the Web up to five times faster. This powerful tool is free for all EarthLink dial-up subscribers
'BabanrajT' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
durocshark@hotmail.com: Earthlink is not providing any services to me, why is my CC being billed $149?
BabanrajT: Could you let me know your EarthLink email address or the account number so that I can pull up the account?
durocshark@hotmail.com: I don't have one.
durocshark@hotmail.com: I don't have Earthlink.
BabanrajT: Could you let me know first name, last name and complete address along with the phone number we have on our records for the account?
durocshark@hotmail.com: <DurocShark's Info>
BabanrajT: Please hold on while I pull up your account details.
BabanrajT: Thank you for being on hold.
BabanrajT: For account security, could you please verify the last four digits of the credit card we currently have on file or the pin number on the account?
durocshark@hotmail.com: <CC info>
BabanrajT: Thank you for the account verification information.
BabanrajT: On reviewing of our records, I see that the order is cancelled and there was a charge on the account. I request you to contact our pre-install at 888-847-4708 and submit the order once again and once the new order is complete you can get back to us and we will process the credit on the account.
durocshark@hotmail.com: how can there be a charge? I can't order DSL From you because I live in a Pacific Bell / SBC area and have AT&T for my local service. SBC doesn't allow stacking 3rd parties.
durocshark@hotmail.com: I don't want Earthlink, and couldn't use it even if I did.
BabanrajT: I am sorry for the inconvenience this may cause to you. I request you to kindly contact our customer service through phone to best assist you in this regard.
BabanrajT: EarthLink's Customer Service Department can be reached Monday through Friday 5 AM to Midnight Pacific Time and 6:00 AM to 6:00 PM Pacific Time on weekends at (800) 719-4660.
durocshark@hotmail.com: thanks
BabanrajT: You're welcome and thank you for using EarthLink LiveChat. Should you need further assistance, please feel free to contact us again.
Chat session has been terminated by the site operator. When you close the chat window a survey window will open. Please take a minute to fill in the survey and let us know how your chat session was."
I'm definitely filling out the survey. :|
I swear he/she's using cut/paste responses. Everything he/she's saying is WAAAY too whitebred. Obviously designed by a Marketing drone.
Here was the conversation:
" Welcome to EarthLink LiveChat, your chat session will begin shortly.
Shift your dial-up connection into high gear! With the new EarthLink Accelerator, you can surf the Web up to five times faster. This powerful tool is free for all EarthLink dial-up subscribers
'BabanrajT' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
durocshark@hotmail.com: Earthlink is not providing any services to me, why is my CC being billed $149?
BabanrajT: Could you let me know your EarthLink email address or the account number so that I can pull up the account?
durocshark@hotmail.com: I don't have one.
durocshark@hotmail.com: I don't have Earthlink.
BabanrajT: Could you let me know first name, last name and complete address along with the phone number we have on our records for the account?
durocshark@hotmail.com: <DurocShark's Info>
BabanrajT: Please hold on while I pull up your account details.
BabanrajT: Thank you for being on hold.
BabanrajT: For account security, could you please verify the last four digits of the credit card we currently have on file or the pin number on the account?
durocshark@hotmail.com: <CC info>
BabanrajT: Thank you for the account verification information.
BabanrajT: On reviewing of our records, I see that the order is cancelled and there was a charge on the account. I request you to contact our pre-install at 888-847-4708 and submit the order once again and once the new order is complete you can get back to us and we will process the credit on the account.
durocshark@hotmail.com: how can there be a charge? I can't order DSL From you because I live in a Pacific Bell / SBC area and have AT&T for my local service. SBC doesn't allow stacking 3rd parties.
durocshark@hotmail.com: I don't want Earthlink, and couldn't use it even if I did.
BabanrajT: I am sorry for the inconvenience this may cause to you. I request you to kindly contact our customer service through phone to best assist you in this regard.
BabanrajT: EarthLink's Customer Service Department can be reached Monday through Friday 5 AM to Midnight Pacific Time and 6:00 AM to 6:00 PM Pacific Time on weekends at (800) 719-4660.
durocshark@hotmail.com: thanks
BabanrajT: You're welcome and thank you for using EarthLink LiveChat. Should you need further assistance, please feel free to contact us again.
Chat session has been terminated by the site operator. When you close the chat window a survey window will open. Please take a minute to fill in the survey and let us know how your chat session was."
I'm definitely filling out the survey. :|