I'm going to pwn my supervisor tomorrow

[Fritzo]

I got an email from him today saying we have to charge a customer $200 for on-site work that wasn't needed.

However, he ordered the on-site work before doing the standrad verification that it was needed...so he's busted.

He's a decent guy though and I'm going to hate to see him in trouble, but better him than me I guess. I just know there's going to be a lot of fingerpointing in the office tomorrow and I won't be able to enjoy my morning donute :|

 

[hanoverphist]

hang donuts on the fingers pointing at you. it will lighten the mood considerably.

 

[Regs]

shit always rolls down hill?

 

[ViviTheMage]

Originally posted by: Regs
shit always rolls down hill?

starting from the top..supervisor...managers...peons

 

[hanoverphist]

Originally posted by: Regs
shit always rolls down hill?

unless you have written proof that uphill forgot to get authorization to tell you what to do. then shit tends to hit bumps over you.

 

[Regs]

Originally posted by: hanoverphist

Originally posted by: Regs
shit always rolls down hill?

unless you have written proof that uphill forgot to get authorization to tell you what to do. then shit tends to hit bumps over you.

Either way, the peons are stuck fixing the problem.

 

[hanoverphist]

Originally posted by: Regs

Originally posted by: hanoverphist

Originally posted by: Regs
shit always rolls down hill?

unless you have written proof that uphill forgot to get authorization to tell you what to do. then shit tends to hit bumps over you.

Either way, the peons are stuck fixing the problem.

fixing it and getting reprimanded for it are vastly different. i fix my GMs mistakes all the time. but everyone knows that it wasnt my mistake.

 

[Regs]

Originally posted by: hanoverphist
fixing it and getting reprimanded for it are vastly different. i fix my GMs mistakes all the time. but everyone knows that it wasnt my mistake.

So when confronting your boss about a mistake it's wise not to piss him off and just fix it for him.

 

[hanoverphist]

nah, it all on how you approach it. if he flies off the handle and accuses you of it, he will probably ask you how you let that slide by. thats when you bring up the authorization/ checks required to send out people for field work. sounds to me like this guy is the field employee, not the guy responsible for sending out the guy. since he was told to go out by his boss, he was just following orders. he has proof of that, and thats all he needs. the super is in charge of making sure he is justified in sending out the employee, not the employee. even better if the employee has proof that the super didnt follow procedure, either give it to the boss or wait and give it to the boss' boss after you get reprimanded to make sure your side is known. not a hard situation to imagine or deal with. ive been there a few times, on both sides of the screw up.

 

[Fritzo]

Originally posted by: Regs

Originally posted by: hanoverphist
fixing it and getting reprimanded for it are vastly different. i fix my GMs mistakes all the time. but everyone knows that it wasnt my mistake.

So when confronting your boss about a mistake it's wise not to piss him off and just fix it for him.

The problem here is he's blaming me for the problem because I didn't follow up over the weekend, but he caused it in the first place by not following procedure. It's going to be ugly

 

[Eos]

My sys admin refuses to leave notes in customer's accounts.

We've been told MULTIPLE times that all of us are REQUIRED to leave notes...

 

[compuwiz1]

Why not sit down and have a chat with him and you two guys come up with something that doesn't get either of you in trouble? Rolling bus on him with superiors is not cool.

 

[Delta6Echo]

Originally posted by: Fritzo
I got an email from him today saying we have to charge a customer $200 for on-site work that wasn't needed.

However, he ordered the on-site work before doing the standrad verification that it was needed...so he's busted.

He's a decent guy though and I'm going to hate to see him in trouble, but better him than me I guess. I just know there's going to be a lot of fingerpointing in the office tomorrow and I won't be able to enjoy my morning donute :|

He deserves it....happy hunting!

 

[Delta6Echo]

Originally posted by: eos
My sys admin refuses to leave notes in customer's accounts.

We've been told MULTIPLE times that all of us are REQUIRED to leave notes...

I have that same issue with my cable company. The techs don't notate ANYTHING.

 

[Orsorum]

Originally posted by: Fritzo

Originally posted by: Regs

Originally posted by: hanoverphist
fixing it and getting reprimanded for it are vastly different. i fix my GMs mistakes all the time. but everyone knows that it wasnt my mistake.

So when confronting your boss about a mistake it's wise not to piss him off and just fix it for him.

The problem here is he's blaming me for the problem because I didn't follow up over the weekend, but he caused it in the first place by not following procedure. It's going to be ugly

Document, document, document. No one is a "friend" in a corporate environment, no matter how much you get to know them or how long you work with them. Superiors will blame you for their mistakes or, at the very least, avoid admitting responsibility; peons are screwed because it's very difficult to accurately place blame when you're already suspected of wrongdoing (even if it's minor).

Document; keep your voice civil and your demeanor professional, make factual statements, and then do your best to rectify the situation. If you failed in one of your duties (for example, following up), document THAT too. Explain why you did what you did (or did not do), and make sure you time/date stamp your explanation. Admitting your mistakes-in context-will do more for your credibility than shirking responsibility.

Sh!t does roll downhill, but that doesn't mean you can't minimize how much of it sticks.

 

[compuwiz1]

When the shit hits the fan, be sure you are on the intake side, not the exhaust side. :laugh:

 

[Fritzo]

OK, it went down, and he got pwned. But, being the great guy I am, I figured out a way to structure the series of events so our vendor will have to pick up the charges. He's going to see if it works. That's why I make the big money

 

[waggy]

yeah! great screw up and have the vendeor pay! woot!

 

[dsity]

Originally posted by: Fritzo
OK, it went down, and he got pwned. But, being the great guy I am, I figured out a way to structure the series of events so our vendor will have to pick up the charges. He's going to see if it works. That's why I make the big money

who do you work for?

Need to add them to my dnt list...

 

[mugs]

Originally posted by: Fritzo
OK, it went down, and he got pwned. But, being the great guy I am, I figured out a way to structure the series of events so our vendor will have to pick up the charges. He's going to see if it works. That's why I make the big money

That sounds ethical...

 

[MisterJackson]

Originally posted by: Fritzo
OK, it went down, and he got pwned. But, being the great guy I am, I figured out a way to structure the series of events so our vendor will have to pick up the charges. He's going to see if it works. That's why I make the big money

Jesus dude, you sound happy about the fact you fucked someone else over.

 

[j00fek]

update?

 

[Injury]

Originally posted by: MisterJackson

Originally posted by: Fritzo
OK, it went down, and he got pwned. But, being the great guy I am, I figured out a way to structure the series of events so our vendor will have to pick up the charges. He's going to see if it works. That's why I make the big money

Jesus dude, you sound happy about the fact you fucked someone else over.

By this time tomorrow there will be a post from someone at the Vendor that says "About to pwn two customers trying to swindle company out of money for their mistakes"

 

[Fritzo]

Originally posted by: mugs

Originally posted by: Fritzo
OK, it went down, and he got pwned. But, being the great guy I am, I figured out a way to structure the series of events so our vendor will have to pick up the charges. He's going to see if it works. That's why I make the big money

That sounds ethical...

They do it to us all the time. They charged us $1000 to fix packet loss on their network last week. Yeah- that flew.

 

[Fritzo]

Originally posted by: Fritzo

Originally posted by: mugs

Originally posted by: Fritzo
OK, it went down, and he got pwned. But, being the great guy I am, I figured out a way to structure the series of events so our vendor will have to pick up the charges. He's going to see if it works. That's why I make the big money

That sounds ethical...

They do it to us all the time. They charged us $1000 to fix packet loss on their network last week. Yeah- that flew.

Anyway, the situation here is there was a network problem on a site a few states away. We ordered a dispatch, but the super left a note saying to double check the customer's setup before the dispatch shows up on Monday. I saw the dispatch ordered over the weekend, but normally when I dispatch is ordered, I wash my hands of the issue (standard procedure). The super didn't follow procedure by ordering before troubleshooting was complete. The customer's network connection came up on Monday morning before the tech got out there---but still blamed the issue on a bad NIC.

So----their network WAS down, and it was working when the tech got there, so it wasn't technically our issue. It's complicated, but I think we have the vendor pegged on this one No fraud involved. Welcome to today's IT world.