I'm getting this error...and its really frustrating.

[Inspector Jihad]

explorer.exe - Application error

The instruction at "0x7c9111de" referenced memory at "0x006b006e". The memory could not be "read"

Click on OK to terminate the program
Click on CANCEL to debug the program.


Please help...this is really frustrating. It comes up sometimes when I start windows but other times windows starts but this comes up later when I try to open a folder.

 

[l0cke]

it sounds like a memory problem. Try downloading and burning memtest86

 

[gsellis]

It does not sound like a memory error. A memory error would yield a restart on an exception like that (STOP:...)

Do you follow through with the MS reporting tool? There is sometimes a link given via OCA (Online Crash Analysis) to a fix. Are you using SP2 yet (the number one remedy for Explorer crashes from OCA)?

And on a lark, try from a Command Prompt

>CHKDSK C: /R

Answer yes if prompted and restart. This is check disk with Repair and usually will not be able to open C: to check it because the volume is in use. Answering yes marks it for check disk on restart.

 

[AnonymouseUser]

Originally posted by: l0cke
it sounds like a memory problem. Try downloading and burning memtest86

 

[Inspector Jihad]

sorry, but how exactly do I get memtest to work...i downloaded the iso and burned it...its a bootable so I put it in the drive and restarted teh computer but nothing happened.

 

[firewall]

The memtest app usually keeps running. I once left it over the night. It was still running on the afternoon of next day. Isn't there any reporting, etc?

I have been getting that error, though mostly with Visual Basic and Firefox. Dunno why these memory errors have started popping up.....

 

[AnonymouseUser]

Originally posted by: Inspector Jihad
sorry, but how exactly do I get memtest to work...i downloaded the iso and burned it...its a bootable so I put it in the drive and restarted teh computer but nothing happened.

You either didn't burn it correctly or your computer doesn't boot from CD/DVD. You may have to change a BIOS option to boot from CD/DVD.

 

[gsellis]

Folks, would you forget about the memtest as it is a red herring. An error in a single app, in this case Explorer, is usually the fault of a damaged module. IF it was a memory problem, IJ would have had a blue screen by now. IJ did not mention that occurring.

You all are forgetting that any application would not have the same memory location referenced with multiple app instances in a VM environment. Chances are there is a bad dll, a dll or exe being read from a faulty location on the HDD, or a piece of code that should not be running that is causing this.

IJ, I suggest you run CHKDSK first. Next, run SFC /SCANNOW. Then, verify that AV is still running along with anti-spyware (some will subclass explorer in the Shell statement that will cause Explorer to be unstable.)

 

[spherrod]

Originally posted by: gsellis
Folks, would you forget about the memtest as it is a red herring. An error in a single app, in this case Explorer, is usually the fault of a damaged module. IF it was a memory problem, IJ would have had a blue screen by now. IJ did not mention that occurring.

You all are forgetting that any application would not have the same memory location referenced with multiple app instances in a VM environment. Chances are there is a bad dll, a dll or exe being read from a faulty location on the HDD, or a piece of code that should not be running that is causing this.

IJ, I suggest you run CHKDSK first. Next, run SFC /SCANNOW. Then, verify that AV is still running along with anti-spyware (some will subclass explorer in the Shell statement that will cause Explorer to be unstable.)

Yep, it's not a memory issue. Follow gsellis's suggestions

 

[Inspector Jihad]

ok, i'll follow gsellis's suggestions and update you guys on what it says

 

[Inspector Jihad]

i ran check disk and it seems to have fixed the problem

 

[gsellis]

Originally posted by: Inspector Jihad
i ran check disk and it seems to have fixed the problem

Glad to hear it.

 

[firewall]

:thumbsup: I will try that soon.