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I'm fed up with my MSI-6337 motherboard - anyone here have a prior RMA experience with them?

W

Wedesdo

Platinum Member
I just purchased this dam* MSI-6337 Motherboard based on the 815e chipset two weeks ago. This board got second place in anandtech's review, but I am having trouble adjusting the base FSB speed with the jumpers. (The FSB speed adjusts fine in the BIOS.)

When I change the FSB speed to anything other than "Auto", the system won't boot at all. I even tried changing the FSB from the "Auto" speed (100 Mhz) DOWN to 66 Mhz, and it still won't boot. The LEDs would say the system freezed on "Assigning Resources to ISA", or "Initialing Floppy Controler" or Checking CPU Clock"...

And this happenes even when I go down from 100 to 66. And of course it happens when I trys to go from 100 to 133 - and I know my CPU can do 133 (1.75v) because I tested it on a friend's PC. The BIOS updates were no help at all, and I did update it to the latest BIOS (V1.2).

I emailed them two weeks ago, and still received no response. I tested the board with everything taken out except 128MB of known good PC133 RAM, with the on-chip video, and it still won't boot up even when I go DOWN to 66. Everyone else's boards seem to be fine, and therefore mine appears to be defective?

Does anyone here have a prior experience with Micro-Star International? Or any Taiwanese mainboard manufacturer in general? How quickly do they respond with a RMA? How likely is this to complete successfully?

Thanks for taking your time to read this thread.

Wed.
 
RMA it throught the company you purchased it from, not through MSI. Most large vendors have at least a 30 day return period. After that though, you would have to go to the manufacturer.
 
NOBODY, NOT ANYONE, NEVER EVER EVER EVER... NOBODY EVER REFUNDS SHIPPING. Don't piss and moan. They pay the shipping back to you on exchanges, so you split the cost. If you return it you'll most likely have to pay a restocking fee even if defective. Basically this is to discourage people from buy the board, trying to overclock the hell out of it, and fry it in the process and then claim its a defect. If every company tried to refund shipping on returns, pay the shipping back on RMAs, not charge a restocking fee, they would all be out of business. Or else instead of that board costing you $150 it would have cost you $250. And for those who never have to return or any of that jaz, it wouldn't be fair.

Call the retailer up, say its bad, pay the $6 to ship it back to them, get a new one and be happy. The more you piss and moan about paying for shipping the more likely you are to get irritated and bitch at them on the phone. And guess what? If you cuss them out or are extremely rude on the phone with them, and demand more than what the policy said when you bought it, you can loose your right to the warranty. Then you'd be stuck with a bad board. Like I said, pay the little bit of shipping and be happy.
 
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