I just called them up. I live about 60 miles from Gainwards US location in Fremont. Sean in tech support was awesome. He told me just to call before I came down. I brought the card in and they exchanged it for me today. I called them yesterday. Unfortunately, i still have the same problem. Maybe it's monitor related. Oh yeah...."new version" of Ultra650xp vivo comes with a dvi vga adapter and a different gpu active cooler.