Question If you go to 192.168.100.1 on your home network and look for the modem's event log, do you see any T3 or T4 timeouts? Wondering what's normal

[pa5tabear]

My event log: 1 T3 and T4 timeout (spaced 2 minutes apart) in the past week

I thought I'd continue my previous thread about my modem and Xfinity problems and try to create a poll thread here to see what's normal for everyone else. I wasn't using my internet during my single timeout so I would have never noticed. I'm wondering if that's about average for everyone with Xfinity or other providers.

 

[razel]

Does it affect your Internet connectivity? If so call them and they'll have someone take a better look at it. If they see something, they'll be able to fix it. Such as cables can be chewed by animals/insects and you cannot see the compromised cable, but water can easily seep through. So you yourself often won't be able to or want to fix that, you'll end up calling them anyways.

 

[SamirD]

I didn't think I had any outages, but just checked my modem and sure enough had 2 timeouts on friday and one each on tues and weds.

 

[pa5tabear]

Interesting. Well it sounds like if there weren't a pandemic, I could have Comcast send someone out here and respond to some timeouts.

But for now, I'm pretty ready to stop worrying about this, and seems like a new modem has got me into "normal enough" territory that hasn't been annoying.

 

[VirtualLarry]

A friend of mine just had a Comcast failure. TV and internet out, completely. They went out (physically took a trip), and came back, and BAM!, services down.

I was like, "Didn't we... have a brief but severe thunder/lightning storm around then? Yes we did.".

So, I figure the storm blew out their modem, or maybe their line's down, but they're in an apt complex, so I suspect someone else's service might be down too, if the lines were down, which makes me think that it probably isn't that.

They were renting box/modem, so they wanted a Comcast tech to come out and come in and replace them, I told them that the policy was that Comcast techs didn't enter residences during the Pandemic, except for extreme reasons, and that the tech would most likely drop the replacement box(es) at their door, and they would have to connect them. I told them that I would assist over the phone (as I'm sure, the Comcast tech could too).

I don't know if the new boxes hve already been assigned to their account, or if they'll have to go trhough the "walled garden" to active their internet on the new modem, and whether or not they'll have to call that 800 number to activate the boxes.