Originally posted by: SonnyDaze
Originally posted by: hungfarover
Originally posted by: DainBramaged
It all depends on the restaurant. If it is a nice chain restaurant like Olive Garden or Red Lobster, I would tell a manager. Those places would bend over backward to get you to be happy and come back. If it was a small restaurant owned by Dimitri Valakonakos, the local prick, no, I wouldn't complain.
in college i went to a friend's bday dinner with my gf at olive garden. they forgot my gf's food. twice. that is, they forgot her food, then they forgot about forgetting it. over an hour after everyone had eaten and half the people in our party had left, her food came.
i asked to speak with the manager and told him that the service was unacceptable. he disagreed. he would not pick up her dinner or give us any discount of any sort.
i sent a letter to corporate HQ and received a letter back telling me they were sorry that happened, but offered no coupons or complimentary anything.
that was twelve years ago. i haven't been back to olive garden since, nor will i ever go back.
Yeah I had a similar experience at a top notch restaurant here in NC....Cracker Barrel, I think it's called.
Anyways my wife and I order and then they bring mine out and tell us they're still getting hers together (fried fish I think).
15 minutes later the waitress comes out and says they were out of fish and would my wife like to order something different. I said "Oh hell no!!" (Yeah I actually used those words in that nice restaurant)
Waitress looked at me weird and asked if I'd like to speak to the manager. "Oh hell yes!!" (Yup said them words too).
Manager comes out and apologizes. Gives us both meals on the house and a coupon for 30% off our next meal.
I still go there now but I can't get my wife to order fish anymore.....She thinks I'm just gunning for coupons.
Good food, decent price, but what do you consider nice? Magiano's italian is pretty nice, then you've got shirt&tie places like Ruth's Chris or whatever...
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