If we don't do x, it's free!

[Nocturnal]

Just like how Pizza Hut or other pizza joints offer if we don't get your deliver out to you by 30 minutes, it's free!

I am wondering why this hasn't lasted over time. I don't see them offering this anymore.

Do you feel it would work with a computer repair business?

If we you're not satisfied, we will not charge you!

Do you think people would take advantage of this?

 

[antyler]

Oh you bet your butt. Even if you dont offer something for free, people are always trying to knock money off the prices. Imagine if you gave the "free" window to jump thru. Boy would they use the crap out of it.

 

[AmpedSilence]

Originally posted by: Nocturnal

Do you think people would take advantage of this?

This probably the reason that it's not around anymore. Using something as loosely defined as 'satisfaction' will be abused.

 

[MagnusTheBrewer]

Originally posted by: Nocturnal
Just like how Pizza Hut or other pizza joints offer if we don't get your deliver out to you by 30 minutes, it's free!

I am wondering why this hasn't lasted over time. I don't see them offering this anymore.

Do you feel it would work with a computer repair business?

If we you're not satisfied, we will not charge you!

Do you think people would take advantage of this?

No, never, people taking advantage of something for nothing? Not gonna happen...

 

[spidey07]

Originally posted by: AmpedSilence

Originally posted by: Nocturnal

Do you think people would take advantage of this?

This probably the reason that it's not around anymore. Using something as loosely defined as 'satisfaction' will be abused.

Look no further than return policies and people just purchasing something to use for a little while and then return for full paid for value.

Absolutely it will be taken advantage of.

 

[waggy]

thought the 30 minute or free deal was discontinued because drivers were getting in wrecks driving like idiots trying to get there on time?

 

[AgaBoogaBoo]

Look at how Geek Squad does marketing - it's about having the service at your home, by a professional "geek", and by offering services that you feel are important, like those related to spyware/viruses.

You'll probably sell computer repair services with an image like what Geek Squad has. If you simply try to compete on price alone, well, good luck, because you don't have the volume that BB does nor the processes to handle a large volume. It's better to disrupt the market you're in with some kind of competitive advantage, maybe agents that work from home, and having one to cover every X or XX number of neighborhoods in their surrounding area?

Basically, for most people, I'm not sure that those guarantees will make a difference in computer repair.

 

[ObiDon]

if you offer that, you probably shouldn't have a virus/spyware removal service. as soon as the computer is out of your sight, they'll already be re-infesting it and it'll be your fault

 

[BigJ]

Why? My former HS football coach once told us about a trick he used to get a bunch of free pizzas every now and then when he was younger.

One of his buddies lived on one side of the delivery area (about 15 minutes away) while he lived at another. Whenever they wanted pizza, they would order a single pie to his friend's house. They would wait until the only deliver driver left to deliver the pizza. They would then place an order for 4-5 pies to his house, which was 15 minutes away from the place in the other direction. So travel time to his friend's house there and back, plus travel time to his house always resulted in his order being free (minus the cost of the original pizza).

 

[Nocturnal]

Originally posted by: spidey07

Originally posted by: AmpedSilence

Originally posted by: Nocturnal

Do you think people would take advantage of this?

This probably the reason that it's not around anymore. Using something as loosely defined as 'satisfaction' will be abused.

Look no further than return policies and people just purchasing something to use for a little while and then return for full paid for value.

Absolutely it will be taken advantage of.

As a network or sys admin, if you were doing a contracted job, would you ever tell the company you were doing the work for that if they're not happy with your work, you would refund them everything? I am guessing not by the way you posted your post.

 

[spidey07]

Originally posted by: Nocturnal

As a network or sys admin, if you were doing a contracted job, would you ever tell the company you were doing the work for that if they're not happy with your work, you would refund them everything? I am guessing not by the way you posted your post.

Absolutely not. That's what the contract is for. To protect BOTH parties.

 

[pontifex]

Originally posted by: Nocturnal
Just like how Pizza Hut or other pizza joints offer if we don't get your deliver out to you by 30 minutes, it's free!

I am wondering why this hasn't lasted over time. I don't see them offering this anymore.

Do you feel it would work with a computer repair business?

If we you're not satisfied, we will not charge you!

Do you think people would take advantage of this?

there's no way you could do this with pc repair or whatever. they could always complain "its not fast enough" and you'd have no way to really do anything about it.

 

[waffleironhead]

I'm not satisfied after reading the op. i want my time back.

 

[ghostman]

Didn't the dry cleaners who were sued for $54 million have a "Satisfaction Guaranteed" sign?

Even if you have no issues with your Satisfaction Guarantee policy for a long time, eventually, you'll find someone who will try to take advantage of it. My sister works in a pharmacy and a corporate promotion recently ended. The promotion offered a $10 off coupon if you bring in medication for counseling (you don't actually have to get it filled at the pharmacy). Despite it's "limit one per customer" line, people would just pull out bottle after bottle of medication, expecting another coupon for each one. When told they've already received a coupon (they keep track), these folks would just wait a few hours or the next day and try again. Even after being told repeatedly that it's limit 1 per customer and they've already claimed theirs, several customers just keep coming back. They know they are wrong and they don't even pretend, but they just keep coming back hoping she'll slip up.

 

[hanoverphist]

Originally posted by: Nocturnal

Originally posted by: spidey07

Originally posted by: AmpedSilence

Originally posted by: Nocturnal

Do you think people would take advantage of this?

This probably the reason that it's not around anymore. Using something as loosely defined as 'satisfaction' will be abused.

Look no further than return policies and people just purchasing something to use for a little while and then return for full paid for value.

Absolutely it will be taken advantage of.

As a network or sys admin, if you were doing a contracted job, would you ever tell the company you were doing the work for that if they're not happy with your work, you would refund them everything? I am guessing not by the way you posted your post.

we would gladly revisit the control description and make sure it did what it was supposed to. we will even go back onsite to change specific issues that didnt follow the original control description, as well as maybe toss in a few extras they ask for if they arent too far out of the scope. especially if its a return customer. never. never. will you see money go back. matter of fact, usually we will get change order funds to add stuff they left out the first time. ive even held up a contract that didnt work from the start, based on the facts that they gave it to us in writing, wouldnt listen to RFIs filed by us that it wouldnt work as-is and they tried to get us to fix their mistakes for free. ended up having to rewrite the control description, issue an addendum and a rfp, then a change order making them spend almost as much as they already had initially. all because they didnt care to investigate the problems brought up beforehand.

contract programming/ instrumentation or any other industry but food service probably wouldnt use the "or its free" promos.

that said, i do computer/ networking on the side. if someone brings me a system and i end up not being able to repair it or its not worth repairing, i dont charge for the initial diagnostic. im just a nice guy that way i guess.

 

[lokiju]

If there was still in 30 mins or free programs these days you'd probably see a 5,000 post thread on Slickdeals.net (or any other deal site for that matter) with tips on how to make sure they can never get to you within that time window.

I recall reading a discussion on there on how to basically lie while saying just the right words to convince MS Zune support to send you replacement premium headphones even if you never bought them.

Things like this, while enticing at first glance cause more harm than good in the long run in many different ways IMO.

If you're asking this question because you're pondering the idea with a business for yourself, I'd suggest just offering 100% satisfaction guarantee or something of that nature.

 

[Nocturnal]

TTT for more opinions! And yes, someone I know is trying to implement this for a computer repair company.