Ok, I got tired of reading all of these posts after the first full page. These are my views. Like it or lump it, doesn't matter. It's said and done.
I work at Pizza Hut. I don't deliver. I am a waitress at one, and a Customer Service Rep. at the other (yeah, I'm the one that takes your phone calls).
Pizza Hut charges exactly $1.00 for delivery whether it's an $8.00 order, or a $90.00 order. It's for the company. Whatever the f*** they do with that $1.00, I don't know. But I do know this. Delivery drivers go through so much BS to deliver a pizza, it's unbelievable. That website someone posted, (
http://tipthepizzaguy.com/gothrough/), is exactly right! Did you know that a delivery drivers insurance goes up substantially because they're delivering your pizza? They're paying crazy amounts for insurance per month to deliver the pizza to your door, and for you to tip them sh!tty. Every driver starts out per day with $15 in their pocket. 70% of the drivers I cash out when they return from delivery, get almost nothing, and we have some fast drivers, not to mention that our delivery area is fairly large. These guys are working 6 hours a day, almost everyday of the week doing something they like, just to get tipped crappy by people like WayneTEK.
Let's shoot out an example. It's Friday evening. There's 5 drivers at your local Pizza Hut. You order, delivery time is 45 - 1 hour .., so the CSR says. You just placed an order at the same time 4 other people did. It takes 2-5 minutes to make a pizza, depending on how slow the cook is. (and assuming that your order just printed up and he snatched the ticket to make it) It also takes about 10 minutes for your pizza to cook fully. There's 20 pizzas, 5 orders of breadsticks, and 4 orders of hot wings in the oven. It takes about 2 minutes to cut a pizza (or box the wings or breadsticks) and match it up with the correct ticket so (god forbid!) they don't screw up your order. The delivery driver is cutting and matching orders between deliveries. You gotta multiply that 2 minutes x all those pizzas and orders in the oven, and then add about 3 minutes for the driver to get someone to dispatch the order (so when you call back, they check, and see that the order was dispatched and gone already) and
THEN tack on another 15 minutes (if traffic is heavenly and you live closeby and not in the ghetto) for the driver to get to your house. Now you're pissed that your pizza looks good, tastes good, is hot, but the driver made you wait longer (because for some reason he has control over the entire restaurant, and is there to fulfill your every need and demand) and so now you're going to pay him for the pizza, not tip him, and then take your sweet time to call and complain to the restaurant, not ONLY tying up the phone lines, but consuming the manager's time by ranting about how you were abandoned in Wal-Mart as a kid, and it reflects how you act when someone makes you wait for too long. You want a credit for your next order.. and you think the driver is going to be
fired???? Whoever it was that posted was right, when they said that all you were going to achieve after you hung up was a good laugh and maybe even a potential conversation starter.
Let's focus on those "complaints getting people fired".... oh boy! Someone calls - complains - omfg, my pizza was cold, it took an hour to get here, my pu$$y hurts, etc... the manager hops on the phone, pretends to feel sorry for you, and gives you a credit! Whoopdee doo! That pizza you just bought for $14.99, costs the company about $0.89. They give you a credit for $10.00 so next time you pay $4.99 - - - the company is still banking and it makes you happy. The driver gets filled in on what happened, and all is well. Like I mentioned above, all you were going to achieve after you hung up was a good laugh and maybe even a potential conversation starter. And MAYBE, just MAYBE, someone will update your address information in the computer and put to never deliver to you again, because you were a serious problem customer.. haha.. but that's only if you b!tched for over..... 5 minutes.
NOW - about not tipping a waitress.. whoever it was that said that about how.. if you don't tip her good the first time, next time she's not going to be at your every call.. that's hella true!!!!!
There are so many customers that come in, get the buffet for $5.49 and just leave a dollar because they're going by percentages, (and they admit it openly!), yet they get about 4 refills without asking (I am pretty quick), and mess up about 10 buffet plates (the jollier ones) and they expect me to be on top of everything on their next visit??? I think not!! And what's funny is that, it's almost as if everyone as a bit of a masochistic side to them. I've noticed that if I treat customers worse, I get a better tip. If they end up walking up to me asking me for a refill, they tip like $5.00! It's so strange! Whatever - doesn't bother me. I've got other means of financial resources. Then there are the people who tip wonderful, and don't expect anything, don't ask for anything, and are just all-around good people. These people are called "teenagers". Older folk think the one dollar bill is a masterpiece, and feel as if they are donating life when tipping $1.00 on WHATEVER. Their faces light up and they specifically hand the $1.00 bill to you themselves, and announce it and thank you generously. They are extremely overwhelmed with joy as they're walking out with their Nanny's and walking canes, while you're left in amazement. These things you gather on a Sunday morning. It's quite interesting.
My point with all this ranting: If you have it, spend it. Don't think some "pimple-face in a Geo Metro" joy rode over to your house with a pizza and doesn't need the good tip. Besides.. if he's in a Geo Metro... donate more.. he needs a new car!!!
BTW...
Originally posted by: 0roo0roo
yes, you tip. the only place i don't tip is starbucks. dude..they charge enough for their coffee, and its not like they clear my plates or stuff.
That's a damn good point.
*exhale*