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IE5 won't connect using NT4.0

T

Tsun

Member
Hi all!

Been coming here a while for NT info etc.. and looked up this problem but I guess no one has had it yet.

Anyways, I am an IT person at someplace, somewhere, and we are getting an odd problem with IE.

Our environment is 100% NT4 (workstation for plain old users) w/ SP5. We have some users that have laptops (NEC Versa) that access our network via VPN (not the issue tho). Once and a while, a laptops Internet Explorer will not connect to the Internet (email FTP and other services work fine tho). It almost appears to freeze. All screen activity stops (eg the address bar is blank and the status bar at the bottom shows nothing). IE does not crash tho and the application keeps running (confirmed via Task Manager). Also, no error log is generated, and nothing appears in the application log.

Patching to Service Pack 6a appears to temporarily solve the problem as after patching, IE works as it should, but a few weeks later the problem will re-occur.

We have tried repatching with SP5 and updating IE to 5.5 and both do nothing to fix the problem, and seaching the MS knowledge base came up with nothing.

So in short.
IE (under NT 4.0)stops attempting to connect to both our intranet and the Internet
Only happens on our laptops (NEC Versa).
SP6a fixes it but only for a few weeks.
problem reoccurs a while after SP6a.

So, any ideas? Myself and everyone here are out of them, and it is a pain in the ass to keep patching with SP6a (esp with remote users).

Any help would be appreciated.

Chris
 
Does it happen only on specific NT machines upgraded from IE4 instead of installing IE5 from scratch? or did you upgrade those machines to IE4 using the SP5 release before you upgraded those machines later to SP6a and IE5?

I did experience similar problems and I believe IE4 (with a black desk top background) has install something on my system which interferes with the Winsock portion of Windows or IE5 after I upgrade the browser later to IE5. I ended up wiping out the entire OS later on that specific machine to get rid of that problem. This may or may not be an option in your case though.
 
Hi!

All settings are right in IE (proxy etc) and even if they were wrong, I would expect some sprt of error msg, and see IEs progress bar at the bottom of the screen moving. As it stands, it is not even present.

This is a fresh install to IE5, and only SP5 was installed previously, then upgraded to SP6 to try to fix the problem.

This only happens on our laptops though, so it must be tied to them somehow.

Any other suggestions?

Chris



Wiping out the OS.. hehe not really an option with 40+ laptops and only me to do it. 🙂
 
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