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IBM RMA dead 75GXP with oversea's 75GXP, what to do?

S

SFang

Senior member
My IBM 75GXP 45GB drive dead at the end of last month. After the infamous click of death "gulp" "gulp" ..., it disappeared forever from my computer's BIOS with all my data and OS. Called IBM, got the RMA number, and am waiting for the new drive to come.

Called IBM again, after 20 minutes searching the database, the CSR told me that my replacement drive will be a 45GB 75GXP shipped from overseas in a bulk package with another 500-600 same drives for RMA.

I have had enough of my last IBM drive, now they are replacing it with the same infamous model, what happen if it fails again, what should I do? :|
 


<< I have had enough of my last IBM drive, now they are replacing it with the same infamous model, what happen if it fails again, what should I do? >>



When you get the replacement Sell it and get a Maxtor or a Western Digital.
 
I wonder if IBM will ever recover from this?

Even if they start making good drives again I dont think I will ever risk buying a IBM drive.
 
I doubt it'll hurt them much or at all. The vast, vast majority of purchasers have no clue about the problem. They go into a store, see the IBM name and jump on it.
 
Does anybody know if IBM has actually taken the time to fix the problem? Are we to assume that all these replacement drives are just as bad? I don't understand that. If I'm IBM, and I'm getting all these drives back, I figure out WTF is wrong, fix the problem, and then send out a good working drive. What is the failure rate on the replacement drives? Is it just as bad? Unfortunately, I just got my replacement drive in the mail this week (yea, my 60gb 75GXP crapped out and IBM sent me a 75gb 75GXP as a replacement) but before I go through the bull$chitt process of trying to sell it, I'd like to know the odds that it's defective to. This is such a joke.....:disgust:
 
Drysdale, don't hold your breath waiting for IBM, or any component maker,
to release stats on their screw-ups.
 
tenoc, I agree. What I'd like to hear, however, from the Anandtech community is whether the replacement drives are just as bad. We're all aware of how many people have had bad drives, but is IBM still producing the same crap???? What I'm hoping is they've discovered the problem by now and have made the necessary adjustments to the product to prevent failure. If not, why are they still producing these drives with high failure rates? My new 75GXP is sealed in a bag with a "born-on" date of March 2002. I'm getting the feeling from the community that they've (IBM) simply given me someone else's bad drive without fixing the problem.

Update: Ah, screw it!!! I'm going to just install this damn drive and use it. If it fails again, so be it. I'll send it back again and get another. If it happens ten more times, I'll send it back ten more times. Eventually, IBM will either (a) improve their drives or (b) go out of the hard drive business if all they're doing is giving them away for free. I'm going to wait one scenario out. I just checked on eBay and 75GB 75GXPs are going for $50-$60. Hardly worth my effort to resell.

Drysdale
 
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