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Question i7 12700k no temp in MSI MAG Z690, using less than 11% capacity

T

truevine77

Junior Member
Windows 11
MSI MAG Z690 DDR4
Patriot Viper Steel DDR4 32gig 3200 Ram
2 Inland Performance 1TB PCIe Gen 4.0 NVMe sticks
Fuma 2 Rev B cooler
Master Cooler GX 750W PSU - using two 4 pins to fill 1 of the eight pins on motherboard

Ordered but not yet received: ZOTAC Gaming GeForce RTX™ 3060 Ti Twin Edge OC LHR 8GB GDDR6

Scores 1723 on cinebench r23. On CPU-Z it scores 10% compared to a Ryzen 9 5950x. It does not get above 11% capacity on Task Manager. It does not show temps on my MSI MAG Z690 motherboard. I've updated the bio, reset the bio to default. I'm not sure if this is a CPU, motherboard, or windows 11 issue (I had the same issue on Windows 10 - then upgraded). How do I fix this? Any help would be greatly appreciated.
 

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truevine77 said:
Thanks, I'll try that but I'm much more interested in having full functionality of the CPU and the motherboard. It's performing at 11% and the motherboard can't see it's temp.
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You problem seems to be throttling. You need something that can read that temp, and thats why HWINFO was suggested. Either thats is an insanely low vcore.
 
Does task manager show any utilization on more than 1 core. It almost seems like just a single core is working. Can you see a temperature in the BIOS?
 
Markfw said:
You problem seems to be throttling. You need something that can read that temp, and thats why HWINFO was suggested. Either thats is an insanely low vcore.
Click to expand...
So sorry to the Tech Junky. I'm new at this and didn't understand why he suggested HWINFO. I loaded it and it gives a temp reading of 32C when using internet explorer. Does it report that info to the motherboard and gets rid of premature throttling?
 
truevine77 said:
So sorry to the Tech Junky. I'm new at this and didn't understand why he suggested HWINFO. I loaded it and it gives a temp reading of 32C when using internet explorer. Does it report that info to the motherboard and gets rid of premature throttling?
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take screenshots of several of the tabs of cpuz (especially the main screen) and of hwinfo and of task manager. Something must be doing that. And try to be running something like cinebench while all the other information is on the screen.
 
In2Photos said:
Does task manager show any utilization on more than 1 core. It almost seems like just a single core is working. Can you see a temperature in the BIOS?
Click to expand...
Task Manager shows 12 cores. No - I cannot see the temp in the BIOS.Task Manager of cpu at idle.png
 
Last edited:
Markfw said:
You problem seems to be throttling. You need something that can read that temp, and thats why HWINFO was suggested. Either thats is an insanely low vcore.
Click to expand...
I'm new at this. Sorry Tech Junky. Didn't understand. It's reporting a temp of 32C in HWINFO while just using browser and background apps. Does HWINFO helps with throttling?
 

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You need to be running something, then take a screen shot of hwinfo, and it should look like this
1667343841296.png
 
truevine77 said:
Wish I knew how to post the screen grabs.
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So, first, get HWINFO running, looking like mine. Tehn get tasks manger running somewhere else on the screen, then cb23 running. When you see all the windows at once, and CB23 is running, hold down the shift key and at the same time press "print screen" key. then go to a empty post screen, press control-v, then hit enter and make a short comment.
 
@truevine77

1667345969864.png

If you R click the CPU graph you can change it to the logical view and it expands to the thread view.

HWINFO doesn't control the CPU it only reports the info given from the system. It gets a lot more granular than Windows.

I use it in SENSOR mode which allows you to expand the sections based on what you're looking for.
1667345822504.png
 
These are with Cinebench R23 running
 

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HWinfo in sensor mode with CB23 running. Thank you guys so much!
 

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If you do a FN + 3 it should change power modes if you're in some sort of ECO mode which would limit the CPU to 399mhz.

1667347593502.png
 
How did you reset the BIOS? CPU is stuck at 400MHz. Did you happen to install Intel XTU software and do anything with it?
 
Yeah something is not right, for the CPU clocks to be limited to 400MHz. That is odd.
 
truevine77 said:
While in the bios?
Click to expand...
Just while running Windows.

Another thing to try would be downloading Linux and booting from a USB drive and checking the system monitor to see if you're able to break through to higher clocks. Even just watching youtube should be enough to elevate the clocks beyond what you're seeing currently in windows.
 
I changed the power mode to performance. Never used Linux before. I'll try that. Amazing that the cpu is only running at 400 mhz and still passes intel's diagnostic test.
 
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