I will NEVER buy IBM HD's EVER AGAIN.

[maxxy]

Hey folks...

Just thought I'd like to rant a bit about the crappy HD's and service that I recieved from IBM.
I purchased two IBM 60GXP 40gb... one after the other (not at the same time). Anyways.. the first one had a scarey "click" noise so I RMA'd it and recieved another HD... with a "Serviceable, Used Part" sticker.. lame RMA policy!!! What's wrong with sending me a new HD? I mean, what exactly does Serviceable, Used Part mean??? It means that it was once a screwed HD, and now they fixed it... I can't wait for it to die just a few days after my warranty on it expires.
The other HD is also acting up... noisy.. lousy performance (compared to the first one, which had just the "click"). I'm going to RMA that too.

IBM - you stink.
Seagate/Maxtor - Here I come!

Cheers,
maxxy

 

[Yossarian]

Sorry to hear about your troubles. Very few companies will send you new hardware unless you raise a major stink with them.

 

[Vegito]

Hehe, just to let you know, I own and service over 100 maxtor/quantum hdds

I lose a drive a month on avg. and got refurb back, I told myself I wouldn't buy them but hey, it's all the same everywhere...

I only gotten new drives from quantum when they stop making 13.6 gigs and they gave me a 20 instead...

 

[IQJUMPuw]

WOW ANOTHER PERSON!

I HATED MY IBM DESKSTAR DRIVE TOO!!!

Oh my gosh. The pin on the back of the HD that connects to the power supply cable freaking broke off when I was taking the HD out from my case. I was like what??? So I called IBM warranty support and they told me that problem was very common so they stopped covering that problem under warranty since last year and they just gave me a phone number of a company that fixes HD's.

So I called them and told them what happened, the first thing they asked me was, "Sir, do you own an IBM Deskstar?" I was like yeah... and that guy told me that problem is VERY common on IBM Deskstars and that they fix them alot. He said the fixing cost will be $75 plus S/H, so I went out and bought a new HD. I freaking lost all my high school essays, college essays, MP3s and everything! IBM freaking sucks! It was freaking loud compared to my Seagate Barricuda 40GB ATA100/7200RPM HD. My IBM HD was ATA100/7200RPM too, but it's so much worse. Seagate is dead silent. If you want a faster HD, I recommend Western Digital though.

 

[WyteWatt]

I am sure you will not trust the IBM 120 gxp series either right! Because now it just leaves up to 120 gigs of space to lose by a IBM HD hehe. But yep the WD1200JB with 8 mb of cache is the fastest IDE HD out there right now! Plus WD is the only one to have the 8mb of cache. I am guessing maxtor is coming out with a bigger HD soon that will be 7200 rpm and 100 something gigs but i do not think it will have 8 mb of cache but i do not know for sure. But that 8 mb of cache seems to help the WD HD a lot in certain things.

 

[Vegito]

yeah, I haveb't bought a hd larger than 40gb.. how the heck can you save stuff like 120 unless you do a raid 5

 

[WyteWatt]

Well you could always not use it all. Sense if you want speed the first 40 gigs of a 120 gig HD is faster than the first 40 gigs of a 45 gig HD.

 

[fakey]

a couple of my IBM deskstars failed at one point... Took about 10 hours of trial and error to finally get Win2k to fix it upon boot up
God that sucked.... It was both my OS hd and my data HD with all my mp3s, graphic design work (I was doing a professional job at the time), porn, install files, and movies.

Luckily it all got fixed. Other then that I've had no problems with IBM

I figure all HD companies at this level are about the same...

 

[AA0]

I still don't understand after all the complaints and RMAs IBM gets, why do people still go out and buy them?

 

[Yossarian]

IQJUMPuw wrote:



<< Oh my gosh. The pin on the back of the HD that connects to the power supply cable freaking broke off when I was taking the HD out from my case. I was like what??? So I called IBM warranty support and they told me that problem was very common so they stopped covering that problem under warranty since last year and they just gave me a phone number of a company that fixes HD's.

So I called them and told them what happened, the first thing they asked me was, "Sir, do you own an IBM Deskstar?" I was like yeah... and that guy told me that problem is VERY common on IBM Deskstars and that they fix them alot. He said the fixing cost will be $75 plus S/H, so I went out and bought a new HD. I freaking lost all my high school essays, college essays, MP3s and everything! IBM freaking sucks! It was freaking loud compared to my Seagate Barricuda 40GB ATA100/7200RPM HD. My IBM HD was ATA100/7200RPM too, but it's so much worse. Seagate is dead silent. If you want a faster HD, I recommend Western Digital though. >>



1. You gave up too easily on getting it fixed. IBM would have covered the cost of the repair or sent you an RMA replacement if you had kept at them. Not covering a certain part because it breaks too much is ridiculous and invalidates the whole point of having a warranty.

2. Backup your data. It's your own fault you lost everything. Sooner or later it would have happened no matter who made your hard drive.

 

[WyteWatt]

AA0 yep i do not understand that either. I was going to buy a IBM 75 gxp series HD but guess what when i found out at storagereview about all the problem i changed my mind and got a maxtor HD instead! This maxtor HD has been running for 6 to 9 months +

I am very happy i did not get a IBM HD because i would hate to wait a longggggggg week if not a month or more to get my same fixed HD back or a new one back. Where others will get you a new one to you in 1 to 2 days. Like maxtor. Not sure about WD but i am sure they are good about that too. But i will make sure i give myself a good 30 if not a lot more time before i buy and choose a new HD i want whenever i buy a new HD. I like to go in great detail with everything i buy for my computer now. I mean every little thing hehe. I do not feel like wasting my money.

 

[IQJUMPuw]

<< IQJUMPuw wrote:



<< Oh my gosh. The pin on the back of the HD that connects to the power supply cable freaking broke off when I was taking the HD out from my case. I was like what??? So I called IBM warranty support and they told me that problem was very common so they stopped covering that problem under warranty since last year and they just gave me a phone number of a company that fixes HD's.

So I called them and told them what happened, the first thing they asked me was, "Sir, do you own an IBM Deskstar?" I was like yeah... and that guy told me that problem is VERY common on IBM Deskstars and that they fix them alot. He said the fixing cost will be $75 plus S/H, so I went out and bought a new HD. I freaking lost all my high school essays, college essays, MP3s and everything! IBM freaking sucks! It was freaking loud compared to my Seagate Barricuda 40GB ATA100/7200RPM HD. My IBM HD was ATA100/7200RPM too, but it's so much worse. Seagate is dead silent. If you want a faster HD, I recommend Western Digital though. >>



1. You gave up too easily on getting it fixed. IBM would have covered the cost of the repair or sent you an RMA replacement if you had kept at them. Not covering a certain part because it breaks too much is ridiculous and invalidates the whole point of having a warranty.

2. Backup your data. It's your own fault you lost everything. Sooner or later it would have happened no matter who made your hard drive. >>




IBM said they WON'T fix it for me. Duh~ That's why they gave ma a number to get it fixed myself. Are you willing to spend $85 (including S/H) to get your crappy HD fixed? I'm being honest here. I don't know about your IBM Deskstar, but mine was LOUD compared to Seagate, plus alot more problem. People buy IBM cuz of their name brand. Like when newbies look at HD's and see IBM, Seagate, Western Digital, of course they are gonna get IBM. That's what I did and look what happened to me. I had 2nd HD to back up all my movie files, but I never thought that my C: would go bad... Freaking a. Just don't buy IBM please!

 

[Alex]

<< I will NEVER buy IBM HD's EVER AGAIN. >>



neither will i.

hmm the best for me is WD now

 

[maxxy]

Well... just finished ghosting HD to HD... the replacement HD (which was refurb.) is much more silent then the crap that I bought (the 2nd HD)... arg.. gotta RMA this one too.. diE iBM.. how can I company that makes so much and has a reputation to uphold give this kind of service? I mean, they're acting like there is no competition.. after the current reviews seagates seems to have a really good quality rep compared to the IBM Deathstars. Sigh.

 

[JellyBaby]

<< I still don't understand after all the complaints and RMAs IBM gets, why do people still go out and buy them? >>

Because they bench highly and because not everyone has problems and thus continues to trust IBM. I have two 75GXPs, one has failed once but DFT fixed it. The other has been great. If my only experience was with the good drive I would certainly not hesitate to go for a 120GXP (but probably not a 60GXP).

 

[Quixfire]

Well I would like to say that my IBM 60GXP is the best hard drive I have ever owned.

 

[WyteWatt]

Looks like we are going to have more posts on people's IBM HD failing. More people seem to buy it and not care about the problems they have. I already saw a post at storagereview fourm with the IBM 120 gxp series making a strange sound. I been hereing about more and more IBM 60 gxp failing. May not have failed right away but they failed after they thought they would be ok. But i will never trust IBM 120 gxp series either even before i heard that because for #1 they only recommend 333 hours per a month for the Hd to be on and other HD brands have a lot better return policy than IBM. Plus other HDs out there now are faster than the IBM 120 gxp series by a large margin. For example like the WD1200JB with 8 mb of cache.

 

[jklesel]

i agree completely. ive built > 40 computers for my customers. if they want a nice computer, they get an IBM hard drive. Ive only had problems with ONE 75GXP. The new 120GXP's are outstanding.

 

[Doggiedog]

I don't mind IBM. My 45GB 75GXP failed and it must have been a complete disaster because they sent me a brand new 60GB 60GXP. The only inconvenience was swapping some files over to another HDD.

 

[WyteWatt]

Well i am perparing myself for more topics like this coming very soon. I do not want this to happen and i wish IBM would get their act together. But its hard to trust them now.

 

[CraigRT]

Maxtor rules

I won't buy IBM drives either right now unless their next line is proven to be good.

 

[Yossarian]

imtim83 wrote:



<< they only recommend 333 hours per a month for the Hd to be on >>



That's not the first time I've seen that on these forums. Do you have a link to a source for that info?

Nevermind, found it IBM data sheet

 

[WyteWatt]

PipBoy do you care if IBM says that or what? Curious. i never seen maxtor or WD do that. But i could be wrong. Thats one thing that i am not liking about ibm at all. Sorta making me think IBM is saying IDE HDs should not be ran 24/7 and if you want that you should buy SCSI. But who knows. I certainly will not buy SCSI just to run a HD 24/7. IDE should always do that fine. Inless just IBM IDE HDs are different now. If IBM is really serious about the recommended 333 hours then i think they shot themselfs in the foot because thats not a good marketing thing at all.

 

[Yossarian]

Well to me it doesn't matter too much because I rarely leave my comp on for more than 12 hours a day unless it's the weekend. But it does seem to set a bad precedent. You call to get an RMA and they ask if you leave your computer on all the time, you say "sure, why not", they say "well that violates the published operating spec, your warranty is void."

They should just spec it to mean time between failures, given 24/7 operation.

edit: I just emailed IBM asking some questions about this, I'll post any reply I get.

 

[Mem]

<< still don't understand after all the complaints and RMAs IBM gets, why do people still go out and buy them? >>



Quite simple there`re people that have IBM harddrives that are working great and new IBM HD owners hope to be one of these people,I actually went from IBM to Maxtor because of the problems I heard but at the end of the day there`re people that have purchased IBM HDs that are working fine with no problems, remember no company is RMA proof , we just hope that the HD we receive will work fine.