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I want to go to Best Buy...but they will follow me and nag me!

MichaelD

MichaelD

Lifer
Sunday. The day of rest, big breakfast and browsing at Best Buy.

I usually go to Best Buy every Sunday; it's a tradition for me. I browse the TVs, press the buttons, rotate the dials...you know, geek stuff. I usually buy at least one DVD or CD too boot!

But now that tradition is in ruins.

Why? Because the employees FOLLOW ME and NAG ME and DO NOT LEAVE ME ALONE to browse and buy things.

I can confidently state that last year, I spent $1K at Best Buy. Most of that being DVDs and CDs. While that is not a lot of money, it's a lot of money to me and Best Buy survives b/c of people like me.

Last weekend I went; I went late in the day and they weren't busy. While browsing the DVD aisles, the same salesperson said "HI! HOW YA DOING? WHAT ARE YOU LOOKING FOR? ENJOY YOUR BROWSING!" No less than THREE times to me over a five minute period.

Finally I said "Look pal, that's three times in the past five minutes you've given that BS "Hello" speech. I'm not a shoplifter and have enough money in my pocket to buy 100 DVDs if I wanted to. Now please leave me alone."

He stammered and said "No, Sir, it's not like that!!" I told "I know all about BBuy and their "Deter shoplifting practices" leave me alone or I'll have to speak to the manager about you, Tom" Nametags are great, aren't they? :evil:

Of course when I got home, I went to BestBuyCares.com and punched in those three sets of numbers at the bottom of my receipt and did the survey and at the end I basically said ^^^ all that in the comments and told them "If this doesn't stop, I'm buying all my media online from Amazon.com in the future!"

Of course, nobody had the balls to get back to me.

Best Buy is ruining their own business by nagging their customers to death! Idiots.
 
The media salespeople have NOTHING to gain by nagging, helping or NOT helping me. They don't work on commission, unlike the guys in TVs/Stereos/Appliances.

Go away!!
 
Originally posted by: amdforever2
Did he have the yellow shirt of loss prevention?
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No, regular Blue Shirt. The shirt color means nothing though. BestBuy has plenty of undercover LP folks. If you go to the same store at the same times for awhile, you'll recognize them.
 
Originally posted by: MichaelD
The media salespeople have NOTHING to gain by nagging, helping or NOT helping me. They don't work on commission, unlike the guys in TVs/Stereos/Appliances.

Go away!!
Click to expand...

sorry pal thats not true. i worked in video and you do NOT work on commision there. no one does.
 
Originally posted by: purbeast0
Originally posted by: MichaelD
The media salespeople have NOTHING to gain by nagging, helping or NOT helping me. They don't work on commission, unlike the guys in TVs/Stereos/Appliances.

Go away!!
Click to expand...

sorry pal thats not true. i worked in video and you do NOT work on commision there. no one does.
Click to expand...

OK< maybe not raw commission, but you do have a "sales goal" that must be matched w/your employee number at the end of the month/quarter, right?
 
Originally posted by: mwtgg
Nagged? I never get nagged. The hardest thing is actually FINDING a sales rep to talk to.
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I will agree on that. The one or two times I actually WANTED to talk to one of those monsters, they all ran away.

99.9999% of the time, I go and I know what I want and where it should be located. If I want help I will ASK you for it. And after you say "Hello" once, go the hell away!
 
Originally posted by: Mo0o
Was he just doing his job?
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Probably...but that doesn't mean you can't be a giant fvcking dick to him, I guess. I've never even worked in retail and I hate customers who give the employees a hard time for doing what they are supposed to be doing. Like the employee came up with the policy himself...morons.
 
Originally posted by: MichaelD
Originally posted by: mwtgg
Nagged? I never get nagged. The hardest thing is actually FINDING a sales rep to talk to.
Click to expand...

I will agree on that. The one or two times I actually WANTED to talk to one of those monsters, they all ran away.

99.9999% of the time, I go and I know what I want and where it should be located. If I want help I will ASK you for it. And after you say "Hello" once, go the hell away!
Click to expand...

No no no no... ever been in a furniture store? Once I walked into Raymour &amp; Flanigan to just look at some recliners. Anyway, I was greeted at the door by an older man who asked me if I needed help, and basically to just say hello. Anyway, I tell him I didn't need any help, but if I did I would ask him. So I walk on back to the recliners, and while I was walking back I noticed him following me. I had some time to kill so I went walking around the store, taking a longer way to the recliners -- he's still following me. I finally make it to the recliners and HE'S STILL FOLLOWING ME. Sure he kept his distance, but those people are like vultures. When I saw him still tailing me I walked out of the store and went elsewhere.
 
See, damn it, this is what I would tell my supervisors all the time. You don't need to friggin' say hi to EVERYONE the instant you spot them. If you're needed, customers usually perk up their head and scan the place for an employee - then you can step over to them. I usually gave my customers a good amount of space so they can browse in peace, but stayed close enough to drop by if needed. GAH.
 
dude, the same thing happened to me yesterday. I was walking in each isle of the dvd section making a mental list of dvd's i still needed. and I was hasseled twice by the same guy in two different isles. it pisses me off...but u really cant do jack about it.
 
Trust me, its our job. Let me tell ya it sucks. Its all for the numbers, they have close rate percentages and they try to increase their numbers as far as close rate by contact (annoying) everyone that enters the store. Its retarded, but its also our job. And we are not on commision, but we are supposed to sell like we are. Its amish. Pressured by our supervisors.
 
It's also a way to protect your store from theft, the BEST deterent for theft is customer service. Many people steal because the opportunity arises. Yes it might suck to have people asking you if you need help all the time, but blame the theifs. Most theft can be stopped just by being around and offering people help. I even work for a competitor of BB, and Im not the biggest fan of them, but anyone who wants to stop theft is going to do this.
 
Originally posted by: stuman19
Trust me, its our job. Let me tell ya it sucks. Its all for the numbers, they have close rate percentages and they try to increase their numbers as far as close rate by contact (annoying) everyone that enters the store. Its retarded, but its also our job. And we are not on commision, but we are supposed to sell like we are. Its amish. Pressured by our supervisors.
Click to expand...

Amish?
 
Same thing happened to me yesterday in the dvd section of Best Buy. He mentioned the new movie "Man on Fire" (which wasn't all that great, not enough film hit the floor in editing IMO). I looked at the price and said "I don't buy dvds over $15" to which he replied "Well you won't find new releases for less than that."

Yeh, sure, ever been to Wal-Mart...
 
Going to Best Buy is very nerve racking to me now because there is this beautiful girl there and I get all nervous when I'm in her line and paying for my stuff....
 
Originally posted by: StormRider
Going to Best Buy is very nerve racking to me now because there is this beautiful girl there and I get all nervous when I'm in her line and paying for my stuff....
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Umm, ask her or forget about it. There's no reason to get all tense when a pretty woman is near.
 
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