At first I tried using the code XXXXX and got back an email which said I needed to buy a xerox cartridge, I called the 800 number and gave her the number off jump on deals and she asked how I got the number, since this was my first purchase, I told her I got it off a website. She told me these were special coupons that were delivered to customers and I could not use it. I have never used coupons before, but how are they supposed to work?? If asked should you tell them you got it in the mail??