I think the USPS knows precisely the quality of their customer service.

[Born2bwire]

Fuuuuuck me. I got a missed delivery slip and wanting to reschedule the delivery I called up the toll free number to do so. The whole damn menu is automated but in speech recognition (OH JOY). So after wrangling with the damn robot I finally get to where I reschedule the delivery. Now they seem to want to know every minute detail of my life in all its glory. First, phone number associated with the address (but not a cell phone :awe. So I somehow avoided that trap but I have to give the address verbally. Then I need to spell my first name. Then my last name. Then I have to give my zip code. Then I need to give a phone number. Then, wait I better have the slip ready, I need to give the slip's delivery date and state whether each of the boxes were marked. THEN, ONLY THEN, do they ask me for the article number (why the hell couldn't they just give a unique code to the shipment?). But I finally brokedown when they asked me what day to reschedule it on.

"What day do you want to reschedule.


If you---"

"Saturday."

"..."

"What day do you want to reschedule.


If you---"

"Saturday"

"..."

"What day do you want to reschedule.


If you---"

"JESUS CHRIST I DON'T KNOW THE DATE. JUST TELL ME WHAT DAY FUCKING SATURDAY IS ON!!!"

"..."

"Please hold for a customer service representative."

Well that was 12 minutes well spent.

EDIT: After posting this I just went to the damn website and I have since successfully completed the redelivery request. Christ sakes...

 

[God Mode]

IME, usps looks good on paper but good luck if something goes wrong. I refuse to do business with a parcel service that refuses accountability when they deliver to someone else and tell me to pound sand since 'someone' signed for it. I've never had issues like this with fedex or ups.

 

[waggy]

i have those speech recognition systems. they don't fucking work.