I think my new GPU is dead... 2 hours in....

[Herdo]

Hey everyone. I just received my MSI GTX 570 Twin Frozr and set it up in SLI with my EVGA GTX 570 SC. Everything was running great at first. I clocked the new card to 850/2200 so it matched my other card and ran 3DMark11 for a score of P10106. I was very pleased because I got this card stable at 850/1700/2200 on only 975mv!(At least stable enough to run 3DMark which is a good test) After messing around a bit with that, I decided to try a game, so I opened up Battlefield Badcompany 2.

It started fine and ran for about 30 seconds before my computer froze and the screen went black. I walked over to my machine and restarted.

I restarted BFBC2 and tried it again, this time it was on for about 5 sec and my computer literally shut down completely. I walked over pressed the power button, and this is where the fun began.

I turned it on. Everything powered up, except I wasn't getting any video. I hard restarted and still no signal.

I then switched my HDMI cable to the EVGA in PCIE slot 2, and it was working fine. I went into Nvidia Control Panel and realized it wasn't recognizing my new MSI card anymore.

I decided to narrow down the problem by removing the EVGA card (the one that was still working) and try the MSI card by itself. I tried it in both slots and neither worked. I kept getting the error beeps for "no vga detected" one long, three short beeps. I then tried the EVGA in slot one and it started right up.

First thing that comes to mind is, "I fried the card", but that makes no sense. I have been using my EVGA card at 850/1700/2200 1063mv for weeks. The new card was running at 850/1700/2000 975mv. Temps weren't a problem as it is the Twin Frozr model, they only got up to like 70c or so. I can't figure this one out, and it's really bugging me.

Was the card possibly bad from the get go? It just worked for a bit and then died?

If anyone has any ideas as to what happened, I would greatly appreciate your input!




CPU: Intel Core I5 2500K @ 4.5ghz
RAM: G Skills X series 1600mhz ram 8gbs (2x4gbs)
MOTHERBOARD : ASUS P8P67 Pro
GPU: EVGA GTX 570 SC, MSI Twin Frozr II OC GTX 570- in SLI
PSU: Corsair HX 850W
HDD : WD CB 1TB SATA III 6gbs 64MB Cache
OS: Windows 7 64bit


Locking due to RMA fraud.

Super Moderator BFG10K.

 

[happy medium]

rma the card.

 

[Arkadrel]

LONG LIVE THE OVERCLOCK! (expect when you push it too far)

 

[Qbah]

You overclocked the card. It died. Happens. If its warranty includes overclocking, RMA. If not, you're out of luck.

 

[bryanW1995]

rma the card.

msi rma doesn't cover overclocking, OP is sol.

@OP: call their help line, tell them exactly what happened, and see if they'll work with you. sometimes they'll give you an rma in a situation like this, sometimes they won't.

 

[happy medium]

msi rma doesn't cover overclocking, OP is sol.

@OP: call their help line, tell them exactly what happened, and see if they'll work with you. sometimes they'll give you an rma in a situation like this, sometimes they won't.

Where did you get information that MSI dosen't cover overclocking?
They are the publishers of Afterburner and overclocking is on there vga card boxes.

Limited Warranty

•Removal and/or damaging of the SN/PN sticker(s) on all MSI products will void all warranties associated with that product.


•When sending in your defective product for service, a copy of the RMA e-mail MUST be included in the package or the RMA may be declined and shipped back (at the customer�s expense).


•Products sent in for RMA will be repaired or replaced with a product of equal or greater performance based on availability.


•Repaired, replaced or exchanged Product will be warranted for the remainder of the original warranty.


•Please be sure ONLY send in the defective product. Keep all accessories and driver discs with you unless specified.


•The MSI product MUST be free of any physical damage due to improper installation or modification of ANY kind (this includes installing aftermarket parts) or the warranty WILL be VOID.


•The product MUST be returned to MSI in the original factory configuration and condition. All aftermarket modifications must be reversed prior to sending in the product for repair or replacement.


•MSI reserves the right to inspect and verify the defects of any product(s) returned and further reserves the right to claim for service charge from the customer for any product returned incomplete or modified if product requires repair or replacement or when the customer is not entitled to any coverage under this limited lifetime warranty.


•Products returned with customer-induced damage (including, but not limited to physical damage) will be charged for out of warranty repair fee.


•MSI reserves the right to change this policy without advance notice.


I think your wrong.:thumbsup:
http://us.msi.com/index.php?func=html&name=warranty_general#

 

[Castiel]

570s have been dying left and right because of there one phase power. Rma it and do not mention overclocking

 

[OILFIELDTRASH]

It still boggles my mind that overclocking even with stock voltage can fry a card. Is that correct? Could someone explain how it does that?

 

[load81]

570s have been dying left and right because of there one phase power. Rma it and do not mention overclocking

Nah. 7 cards died from going over 1.2 volts or disabling overcurrent protection. There are even some 570's doing fine over 1.1 volts so it could of been a faulty batch of vrm's. Check the 570 overclock thread at overclock net. Plenty of them are overclocked way past what killed the op's card I'd say his was faulty to begin with.

 

[Skurge]

It still boggles my mind that overclocking even with stock voltage can fry a card. Is that correct? Could someone explain how it does that?

n/m

Happy, it says out of warranty repair fee. They could charge you for a new card if they wanted (Unless I'm missing something). So overclocking isn't really covered. Most manufacturers don't cover OC'ing.

 

[Aristotelian]

Where did you get information that MSI dosen't cover overclocking?
They are the publishers of Afterburner and overclocking is on there vga card boxes...


I think your wrong.:thumbsup:
http://us.msi.com/index.php?func=html&name=warranty_general#

•Products returned with customer-induced damage (including, but not limited to physical damage) will be charged for out of warranty repair fee.

That wording is compatible with a customer being told "you made a change, your card was damaged, we'll charge you to fix it." Surely "overclocking" is considered 'customer-induced' in this case (and it seems to have caused damage, so...)

Having said that, I think that this is really bizarre. Your overclock wasn't ridiculous, and for it to die so easily speaks more of a fault with the card than your overclock attempt, I'd say. Keep us posted with the RMA result, but I disagree with this:

570s have been dying left and right because of there one phase power. Rma it and do not mention overclocking

I think you should mention that you did try to overclock, but you might want to mention that this is compatible with the card failing anyway - you were only using it for a few hours, and your overclock wasn't insane.

 

[Castiel]

Does anyone know if Asus changes the power phases on there custom PCB 570?

 

[load81]

Does anyone know if Asus changes the power phases on there custom PCB 570?

Don't know about Asus but Gainward/Pailt custom ones do.

 

[busydude]

570s have been dying left and right because of there one phase power. Rma it and do not mention overclocking

What you are suggesting the OP is so unethical.. its not even funny. Please refrain from do so.

 

[happy medium]

What you are suggesting the OP is so unethical.. its not even funny. Please refrain from do so.

Na, I think he is suggesting that the card died in 2 hours with no voltage increase and that the overclocking did not kill the card , the card was no good to begin with.

I agree with him.:thumbsup:
I'd rma the card, tell them it worked for 2 hours and died.

 

[mnewsham]

Na, I think he is suggesting that the card died in 2 hours with no voltage increase and that the overclocking did not kill the card , the card was no good to begin with.

I agree with him.:thumbsup:
I'd rma the card, tell them it worked for 2 hours and died.

Still can be considered unethical he DID OC after all and assuming the card died because it was a bad card and NOT because of the OC is not something he can accurately assume. This is why i wait a week or two at stock settings and see how the card performs before i OC.

 

[busydude]

Na, I think he is suggesting that the card died in 2 hours with no voltage increase and that the overclocking did not kill the card , the card was no good to begin with. I agree with him. I'd rma the card, tell them it worked for 2 hours and died.

I bet you will be first person to bitch about RMA shipping fees and restocking fees.. when anything goes wrong.

 

[Grooveriding]

Someone create a thread informing the community to avoid the GTX 570 as the cards are failing from overclocking

 

[thilanliyan]

Those twinfrozr cards are made for OCing aren't they? I'd RMA it as he obviously didn't go crazy with volts or anything like that...the card was probably going to die soon anyway.

 

[badb0y]

Someone create a thread informing the community to avoid the GTX 570 as the cards are failing from overclocking

I see what you did there :ninja:

 

[Herdo]

I am not even RMAing it to MSI. Newegg has approved my RMA for "defective" product. I doubt they will even question it, but to clear the air, I didn't mention OCing.

I just said the card was fine for about 2 hours, then when I went to play a game it shut down my computer, and it wouldn't read the card after that.

If I honestly thought my OCing is what killed the card, I would have said something, but COME ON, .975v?? It would have died in 31 days on its own, I'm happier it happened this way.

 

[djnsmith7]

That sounds like a faulty card, so don't feel bad about not mentioning OC'ng the card, regardless of what the folks around here say. Someone around here is always trying to make someone feel guilty about something. Use the new card & be happy with it.

 

[BD231]

You got a bad card OP, no way in hell overclocking had anything to do with it. Every time you restart your computer your overclock is reset so your card is actually unable to start up at default clocks. RMA.

 

[Aristotelian]

You got a bad card OP, no way in hell overclocking had anything to do with it. Every time you restart your computer your overclock is reset so your card is actually unable to start up at default clocks. RMA.

Did you even read the OP?

"Everything was running great at first"

then

"I clocked the new card to 850/2200"

then

Problems. To those who say he should RMA without mentioning his overclocking: you're advocating RMA fraud. It's quite clear (made abundantly so in my previous post) that the wording in the warranty does not allow you to overclock willy-nilly ad then just RMA the card when things go badly. Implying that the card failed under stock clocks (not mentioning overclocking at all) is a lie and therefore fraudulent.

 

[Herdo]

That sounds like a faulty card, so don't feel bad about not mentioning OC'ng the card, regardless of what the folks around here say. Someone around here is always trying to make someone feel guilty about something. Use the new card & be happy with it.

You got a bad card OP, no way in hell overclocking had anything to do with it. Every time you restart your computer your overclock is reset so your card is actually unable to start up at default clocks. RMA.

Thanks for cheering me up, haha. I'm sure I just got a bad card. I will send it back Monday so the new card should arrive sometime the following week.

Once it arrives I will let you all know how it goes.

Andy