I think At&t is screwing me

[SAWYER]

I have been an at&t sbc dsl customer and home phone user for years, and recently I disconnected my home phone. Yesterday a tech came out to setup my dry loop dsl, well since then my speeds have sucked. Before the dry loop I would get a rock solid 18-1900 download on dslreports.com speed tests, not blazing fast but solid and dependable. I ran a test yesterday and I got 900 down, I rqn one just now and it was 128. This is BS as I was told my speeds would be the same and I would possible be bumped form 2.0 to 3.0 dl.

 

[buzzsaw13]

Maybe you should call customer service

 

[ScottMac]

Call Customer service.

First, go to http://help.sbcglobal.net, "Connection Problems", "Internet Speed Test" on the closest listed node in the drop-down.

At the conclusion of the speed test, you can SAVE the session, it'll give you a number.

When you call support, give them this number to show them what you actually recorded for speed/throughput. You can run as many tests as you want, it'll give you new numbers every time ... give the support folks a couple numbers over some time period to show it's not a one-time performance hit.

They will probably (hopefully) end up dispatching a tech to the box to re-punch or swap pair.

Good Luck

Scott

 

[SAWYER]

257dn
31up

 

[KK]

they give you a dial up line?

 

[SwiftWind]

From what I understand AT&T offers 2 flavors of Dryloop DSL - 1.5Mbps and 3Mbps. What did you have beforehand?

The other thing you might want to consider is that your speeds should increase/stablize more after the first 10 days that the modem stays powered on and connected.

When you say 257dn/31up, are you talking 257Kbps/31Kbps?

 

[SAWYER]

Well I was told on another board to try unhooking all my old phone equipment and filters, and my speeds went up. I don't know if it was pure chance or if it really helped, but I ran 2 speed tests and both showed significant improvements.

"When you say 257dn/31up, are you talking 257Kbps/31Kbps? "

Yes

 

[brtspears2]

When I got my dryloop setup, there was a provisioning problem on the telco end. The modem had the settings for 6000/768, while on the telco side, it was built at 1500/384. Many annoying phone calls and 2 tech visits later, it was fixed.

 

[SAWYER]

I am using my same equipment as well, a 2wire modem/wireless router.

 

[brtspears2]

Your best bet right now is to call up ATT and have them perform line tests. Perhaps they made a bad dry loop, or when they moved your account, it was not provisioned correctly.