i need help resetting the bios on a hp envy model 23-o014

[berbes]

hello!

Product Name: model envy 23-o014
Operating System: Microsoft Windows 10 (64-bit)

what makes this worse is, someone disabled the usb's, so, a keyboard is currently useless and i need to reset the bios. i took out the bios battery for 30 secs, but it still doesn't seem to recognize the USB boot disc. are there jumpers to deal with? did i miss a step?

thanks!
berbes

 

[UsandThem]

Reset the BIOS?

Do you mean clear the BIOS password?

 

[LTC8K6]

A wired keyboard should give you access to the BIOS. You generally do not need to reset the BIOS for the USB ports to work during power up.

 

[berbes]

thank you for answers. no, i need to reset the bios to factory. the client told me their "it' guy accidentally turned off the usb option in the bios. i've tried using a usb wired board, but numlock blinks for one second and it does not work to hit esc and get to the boot options.

i need to reset that bios to default. thanks for the help!

berbes

 

[VirtualLarry]

Try holding down "ins" on power-up. Or was it "end". One of them will cause an AMI BIOS to boot failsafe, and ignore / reset your CMOS settings.

 

[LTC8K6]

thank you for answers. no, i need to reset the bios to factory. the client told me their "it' guy accidentally turned off the usb option in the bios. i've tried using a usb wired board, but numlock blinks for one second and it does not work to hit esc and get to the boot options.

i need to reset that bios to default. thanks for the help!

berbes

It's either F10 or Escape key for HP, as you turn the computer on, and HP says that disabling the USB ports in BIOS does not disable them during power up. HP says you can still use a wired keyboard to get into BIOS with the USB ports disabled.

30 seconds is not long enough for the CMOS to reset. Unplug, take the battery out for about 5 minutes. Also press the power switch to discharge any capacitors.

 

[aigomorla]

you probably need to hit f10.

But why did he disable USB for an AIO which requires a USB keyboard?


https://support.hp.com/us-en/document/c00364979

1. Turn on or restart the computer.
2. While the display is blank, press the f10 key to enter the BIOS settings menu.
3. Press the f9 key to reset the BIOS to the default settings.
4. Press the f10 key to save the changes and exit the BIOS settings menu.