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I mean seriously, is this too much to ask for??? (IT piss and moan rant)

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I am really asking for too much when I find it ridiculous that the General Manager of a 7 digit (or more) a year retail location doesn't know how to turn on or off a computer, the difference between right click and left click, or how to close an application that doesn't have a "file--->exit" menu?

Being that it's 2003, and nearly every single part of sales reporting and intra-office communication is done via a computer, wouldn't it at least be considered part of a prerequisite for a somewhat important position such as this???

Sorry for the rant, but I'm just beyond frustrated getting cornered by coworkers or supervisors coming to me and bitching that they haven't gotten things from a certain location because "the computer isn't working" only to find out that it's because the manager there doesn't know how to operate it. :|
 
Sign him up for some classes or something. Computers are here to stay so he might as well learn something.
 
Originally posted by: amdskip
Sign him up for some classes or something. Computers are here to stay so he might as well learn something.
Click to expand...

I've suggested that to higher management for close to two years now. To this date, not a single person who've I suggested take the classes has gone.
 
Originally posted by: Spac3d
You can't expect everyone to be computer literate.
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No you can't. But you think that somebody who's job requires the use of a computer for a good 3 hours a day to at least know how to operate one from the most basic of levels.
 
The other day I was at the Apple store, and one of the sales guys was talknig to this old couple.... telling them the difference between single and double clicking and stuff... He made sure to mention the classes they offer there to them.

I just wonder how much use a 70 year old woman who's never double-clicked before will got out of a new computer.
 
Originally posted by: notfred
I just wonder how much use a 70 year old woman who's never double-clicked before will got out of a new computer.
Click to expand...
All women have double clicked a mouse at least once in their life.

 
The first thing to do is get people to understand that the problems aren't "computer problems". When they ask you for the 800th time, just say "we've looked into it thoroughly and there is nothing wrong with their systems. We use the same software at all locations and they all work fine." Eventually they'll figure it out.

But the manager should be smart enough to realize he's screwing up and take some steps to improve his skills. Most of them, once they realize they better improve, sign up for some "consulting" thing that is actually private lessons on using a PC. They won't do it in a classroom setting because it bruises their delicate egos.
 
Originally posted by: notfred
The other day I was at the Apple store, and one of the sales guys was talknig to this old couple.... telling them the difference between single and double clicking and stuff... He made sure to mention the classes they offer there to them.

I just wonder how much use a 70 year old woman who's never double-clicked before will got out of a new computer.
Click to expand...

You'd be surprised. I set my grandparents up with an old computer a year or two ago, and they love it. It's an old machine & slower than dirt, but it does what they want it to. My grandma plays games (Solitare & Poker) quite a bit, and so does my grandpa. He also uses e-mail to keep in contact with some old shipmates from his days during WW II on the Walker. Even helped one guy's son write a book about the ship & crew.

Nate
 
But the manager should be smart enough to realize he's screwing up and take some steps to improve his skills. Most of them, once they realize they better improve, sign up for some "consulting" thing that is actually private lessons on using a PC. They won't do it in a classroom setting because it bruises their delicate egos.
Click to expand...

Yeh, that's a lot of it. Operations is hesitant to make the suggestion because they don't want to offend management. Good call on the private consultation. I know that some public libraries offer small, individualized classes on basic PC operating.
 
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