Hey all, I just build my first pc, and everything was going great. Last night I was looking at ebay, and then all of the sudden the connection was gone. Its not my connection because I am typing on my lappy right now. I went to network connections and the connection is there, firewalled, etc. However, there have been zero packets sent or recieved. It may be something small ( I AM A NEWB AT THIS STUFF!), but I don't know. Any help?? Thanks
I lost my internet connection
- Thread starter IrocZman223
- Start date
Seems to be stuck on acquring network address. Any ideas? I am sick of using my laptop all the time!
Fardringle
Diamond Member
- Oct 23, 2000
- 9,200
- 765
- 126
What type of connection are you using? Cable, DSL, dial-up, LAN, etc?
What is the configuration of the network? Straight connection to the modem, wired to a router, wireless?
Do you have current anti-virus and spyware removal software installed? If so, have you run a full system scan with them?
Are you using the Windows XP firewall on the machine or is it a third-party firewall?
How is the laptop connected to the network? If it is wired to a router, have you tried using the same cable with the PC?
What is the configuration of the network? Straight connection to the modem, wired to a router, wireless?
Do you have current anti-virus and spyware removal software installed? If so, have you run a full system scan with them?
Are you using the Windows XP firewall on the machine or is it a third-party firewall?
How is the laptop connected to the network? If it is wired to a router, have you tried using the same cable with the PC?
The laptop is wireless. That works fine.
Right now the desktop is going through the linksys router, but I tried to connect it directly to the cable modem, but no dice. Still stuck on acquring network address.
I have norton installed. This worked fine for a week, then it went dead. I actually reformatted because I thought that was the problem. No dice.
I "cycled" the modem and router and it worked for about a day, then it quit working again. I am running winsock fix right now and it still says releasing ip address.
The windows firewall is enabled
Who is your ISP?
Do this: plug your PC directly into the modem. Pull the power to the modem. Shut down the PC. Plug the modem back in. Wait for the cable/online light to come on solid (not flashing). Turn the PC back on. See if it works. If it doesn't, post the IP address you're getting here.
Do this: plug your PC directly into the modem. Pull the power to the modem. Shut down the PC. Plug the modem back in. Wait for the cable/online light to come on solid (not flashing). Turn the PC back on. See if it works. If it doesn't, post the IP address you're getting here.
Ok, this just worked. I am on the desktop now. I did this last night and it didn't work. Maybe I didn't unplug the modem, I don't know. So what does this mean?
Depends on what you did. Most cable modems are programmed to assign an IP address to the first device they see when powered on. Anything else gets a 169 (which is internal). So if you removed the router and attached the PC, the modem would deny the connection until it was power-cycled.
What this does is to first power off the modem, forcing the PC to drop the dummy network connection it has. Then you turn off the PC to "hold" it in that state. Then you turn the modem back on and wait for it to get a solid cable light, which means it's connected to your CTMS and has an IP address for you. Then you turn on the PC, it detects the modem on boot and draws the IP address from it. Problem solved.
It can also happen if the modem fails to draw a new IP address when the DHCP server is refreshing them. That would also cause the connection to drop and wouldn't come back on until the steps above were followed.
To tell you exactly why this happened I'd need you to tell me exactly what happened before.
What this does is to first power off the modem, forcing the PC to drop the dummy network connection it has. Then you turn off the PC to "hold" it in that state. Then you turn the modem back on and wait for it to get a solid cable light, which means it's connected to your CTMS and has an IP address for you. Then you turn on the PC, it detects the modem on boot and draws the IP address from it. Problem solved.
It can also happen if the modem fails to draw a new IP address when the DHCP server is refreshing them. That would also cause the connection to drop and wouldn't come back on until the steps above were followed.
To tell you exactly why this happened I'd need you to tell me exactly what happened before.
Thanks for all the info and help
yea, I'm not sure what happened. About 2 weeks ago I build the pc. Internet and everything worked well for a week. Then all of the sudden I was on the net, and it would not connect anymore. I tried unplugging the modem and router to cycle them, but it didn't work. I reformatted. Then it would not work again. I unplugged everything again, for about an hour, and fired it back up and it worked. A few days ago the same thing happened. I have left both the router and modem off overnight, and it didn't work. What you told me to do, cycle the modem, and reboot the pc worked. Now I am afraid to hook the wireless router back up!
yea, I'm not sure what happened. About 2 weeks ago I build the pc. Internet and everything worked well for a week. Then all of the sudden I was on the net, and it would not connect anymore. I tried unplugging the modem and router to cycle them, but it didn't work. I reformatted. Then it would not work again. I unplugged everything again, for about an hour, and fired it back up and it worked. A few days ago the same thing happened. I have left both the router and modem off overnight, and it didn't work. What you told me to do, cycle the modem, and reboot the pc worked. Now I am afraid to hook the wireless router back up!
Sounds like a faulty modem. I say that because leaving it unplugged for >30mins is the way to do a factory reset on modems that don't actually have a factory reset button. It should not need to have that done every few days!
Plug the router back in. If it works with just a PC it will work with a router. If it fails with the router it would have failed with the PC. The modem doesn't know what it's connected to downstream.
Don't reformat again. It's pointless and just a waste of time. Anything that a reformat would do for you can be done without one.
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