watdahel
Golden Member
So, I called this douche-bag at Cox tech support for assistance in switching my ISP-provided cable modem(Terayon TJ715X) with a telephony modem(Arris TM502G) provided by my phone company. It seemed redundant to me to have two modems connected so why not just use the Arris I thought. I searched documents on this new modem and it's DOCSIS 2.0 compliant. It's got a USB, ethernet, RJ11 and coaxial ports on the back. The phone service runs through the cable wires for your info.
Anyway, the douche-bag tells me the Arris modem is for telephones only and if I use it for internet it will destroy it and I will have to buy another one. :frown: I got mad when he said that. This guy talked to me like I was a newbie. What kind of an explanation was that? So I asked him to answer me why the hell does it have an ethernet port on the back if it can't be used for internet. He made a whimper and hangs up on me. What a ****** tard!
Am I wrong to get pissed here? For the love of Mike what has happened to tech support these days?
If I had his cellphone # I'd post it on the internet. I should've asked for a name and agent # initially so it's on record.
Thank you. I'm better now. I think.
Anyway, the douche-bag tells me the Arris modem is for telephones only and if I use it for internet it will destroy it and I will have to buy another one. :frown: I got mad when he said that. This guy talked to me like I was a newbie. What kind of an explanation was that? So I asked him to answer me why the hell does it have an ethernet port on the back if it can't be used for internet. He made a whimper and hangs up on me. What a ****** tard!
Am I wrong to get pissed here? For the love of Mike what has happened to tech support these days?
If I had his cellphone # I'd post it on the internet. I should've asked for a name and agent # initially so it's on record.
Thank you. I'm better now. I think.
