We had a meeting this morning to discuss how things were running. With only 1 Dept Manager, 1 senior and 1 junior (me) network admin, 1 Helpdesk Manager and 3 helpdesk guys for 1500 employees there are issues getting projects done on time. We have discussed this many many times among ourselves. (I don't think we have met an internal deadline for our projects once during my time here - often going over by 6 months or so. We just go from fire to fire as issues continue to build on the backend. For example: We have 1500 employees and >1000 custom groups - our AD is a mess. We run at 98% of phone line capacity and we have new switches to replace slowly failing ones but don't have the time to re-wire everything - the com closets are a spaghetti mess) So at the meeting I make mention that with the daily work we have from the Users time for our projects suffers and we are sometimes unable to get things done as quickly as we would like.
Much to my suprise, when our CIO asked others they said it was not problem at all. I was shocked. We had discussed our inablility to complete projects in a timely manner many many times. We have a reputation within the company as being a department unable to make timely transitions. I made mention of a particular instance of an issue a Helpdesk guy and I had. He responded with 'Yeah it was a pain but I used to work at a Comcast Call center and this is nothing compared to that'
Neither the Dept Manger or Helpdesk manager seem willing to bring up any of these issues and our CIO was a software developer who has no AD, server, network protocol knowledge and has no desire to learn it.
So do I stick my neck out again as the new guy to try and make this place work better (and eventually make my job better) or play damage control since it seems as I a guy on the team who can't deal with the pressure of the position?
Cliffs:
Poorly managed IT Dept
I try to bring up issues
Everyone says they are not issues
I look like I am not a team player
Do I continue the good fight or roll over and deal with it?
(Sidenote: With few jobs in Michigan I am stuck here for the time being)
Much to my suprise, when our CIO asked others they said it was not problem at all. I was shocked. We had discussed our inablility to complete projects in a timely manner many many times. We have a reputation within the company as being a department unable to make timely transitions. I made mention of a particular instance of an issue a Helpdesk guy and I had. He responded with 'Yeah it was a pain but I used to work at a Comcast Call center and this is nothing compared to that'
Neither the Dept Manger or Helpdesk manager seem willing to bring up any of these issues and our CIO was a software developer who has no AD, server, network protocol knowledge and has no desire to learn it.
So do I stick my neck out again as the new guy to try and make this place work better (and eventually make my job better) or play damage control since it seems as I a guy on the team who can't deal with the pressure of the position?
Cliffs:
Poorly managed IT Dept
I try to bring up issues
Everyone says they are not issues
I look like I am not a team player
Do I continue the good fight or roll over and deal with it?
(Sidenote: With few jobs in Michigan I am stuck here for the time being)
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