I jsut had a 20 minute conversation with a business owner who purposely convinced me not to buy anything from him.

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notfred

Lifer
Feb 12, 2001
38,241
4
0
As many of you know, I'm putting a new motor in my car. I called up a performance shop to ask about getting bigger fuel injectors. The guy who answered the pone wasn't sure what to do, so he said he'd have the owner call me when he got back from lunch. A few minutes later the owner called me back, and we talked for a while. He convinced me that the parts I have now should be sufficuent for what I'm gonig to be doing with the motor. He also gaves me tips on how to tune it, how to set up the fuel system properly, and how I could tell if I did in fact need bigger injectors.

He gave me a lot of good information, and told me not to buy anything when I called up ready to order parts. Gotta like a guy who puts service and doing things right above profit. :)
 
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Hoober

Diamond Member
Feb 9, 2001
4,385
34
91
Originally posted by: notfred
As many of you know, I'm putting a new motor in my car. I called up a performance shop to ask about getting bigger fuel injectors. The guy who answered the pone wasn't sure what to do, so he said he'd have the owner call me when he got back from lunch. A few minutes later the owner called me back, and we talked for a while. He convinced me that the parts I have now should be sufficuent for what I'm gonig to be doing with the motor. He also gaves me tips on how to tune it, how to set up the fuel system properly, and how I could tell if I did in fact need bigger injectors.

He gave me a lot of good information, and told me not to buy anything when I called up ready to order parts. Gotta like a guy who puts service and doing things right above profit. :)
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A very rare thing these days. I'd be sure to mark his shop down on my list of places to do business with.
 
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Brutuskend

Lifer
Apr 2, 2001
26,558
4
0
Originally posted by: MacGaven
That's a guy who loves his work and takes pride in his business.

Very rare.
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I try to be that way where I work.

I just hope the owner never catches me! ;)
 
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AgentEL

Golden Member
Jun 25, 2001
1,327
0
0
what's the shop called? you should put in a plug for him as a reward for good customer service
 
waggy

waggy

No Lifer
Dec 14, 2000
68,143
10
81
Originally posted by: notfred
As many of you know, I'm putting a new motor in my car. I called up a performance shop to ask about getting bigger fuel injectors. The guy who answered the pone wasn't sure what to do, so he said he'd have the owner call me when he got back from lunch. A few minutes later the owner called me back, and we talked for a while. He convinced me that the parts I have now should be sufficuent for what I'm gonig to be doing with the motor. He also gaves me tips on how to tune it, how to set up the fuel system properly, and how I could tell if I did in fact need bigger injectors.

He gave me a lot of good information, and told me not to buy anything when I called up ready to order parts. Gotta like a guy who puts service and doing things right above profit. :)
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wow! wish the guy was around here.

after something like that i would be confidant about takeing my car there. you are lucky to have found him!
 
rudeguy

rudeguy

Lifer
Dec 27, 2001
47,351
14
61
Originally posted by: brxndxn
I bet you'll buy something from him in the future if you ever need it...
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this has been my theory on business for a long time...i have sent many customers away or to different places because they could do better than what I could give them
 
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Alistar7

Lifer
May 13, 2002
11,978
0
0
Originally posted by: brxndxn
I bet you'll buy something from him in the future if you ever need it...
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At least you will trust him when he tells you "You need this"....
 
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GroundZero

Diamond Member
Oct 17, 2002
3,669
1
0
Originally posted by: notfred
As many of you know, I'm putting a new motor in my car. I called up a performance shop to ask about getting bigger fuel injectors. The guy who answered the pone wasn't sure what to do, so he said he'd have the owner call me when he got back from lunch. A few minutes later the owner called me back, and we talked for a while. He convinced me that the parts I have now should be sufficuent for what I'm gonig to be doing with the motor. He also gaves me tips on how to tune it, how to set up the fuel system properly, and how I could tell if I did in fact need bigger injectors.

He gave me a lot of good information, and told me not to buy anything when I called up ready to order parts. Gotta like a guy who puts service and doing things right above profit. :)
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when I was a mechanic, I found that this was the best way to get good loyal customers in the future.
I would rather have a customer who respects me and that will come to me in the future for more than a one time sale than just making a sale to make the sale. It is good bussiness in my book.

So saying that a question for you?
Do you think that you will go to this person later on for other needs?
 
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notfred

Lifer
Feb 12, 2001
38,241
4
0
Originally posted by: GroundZero
Do you think that you will go to this person later on for other needs?
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Yes, I most likely would, although unless I buy a second mustang I probably wont need anything else from him.
 
wnied

wnied

Diamond Member
Oct 10, 1999
4,206
0
76
Gotta like a guy who puts service and doing things right above profit.

Amen to that! Whats this guys business name and phone...I wanna know who to call when I need questions answered to my car probs;)

~wnied~
 
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