i have scoured google and could not find it, so i resort to ATOT! anyone know how i could contact Prada???

[spanky]

here is the cliffnote version. my friend wants to send in a complaint letter to Prada about a wallet she bought. she already went to the store she bought the wallet from and essentially, they told her she was on her own. prada's website is absolutely SUCKS! i have tried googling it for information about prada company info, contact info, customer service, etc. i haven't been able to find anything. i would have thought they have a main office somewhere... maybe not? i don't know. does anyone know how i can contact (or where to find info about) a "customer service" type dept (if it exists) for Prada?

edit - i doubt anyone is gonna read this thread again, but i finally got around to calling those prada stores today (as rossman suggested) and got a number for their corperate office. as a reminder to myself... that number is 212-307-9700. i hope that chick didn't give me a fake number

 

[RossMAN]

Try one of their retail stores, they should have the customer service/relations phone number:

Prada
575 Broadway
New York, NY 10012-3230
Phone212)334-8888

Prada New York 57 St
45 E 57th St
New York, NY 10022-1908
Phone212)308-2332

Prada New York 5th Ave
724 5th Ave
New York, NY 10019-4106
Phone212)664-0010

 

[spanky]

thanx rossman

i actually think she went to one of the nyc stores... but maybe she can try a different store.

 

[RossMAN]

I called one of those NY stores, they put me on hold and gave me the customer service number.

So it does work and it is incredibly easy, they don't have to know why she's calling or who she is. or you can call them for her.

I didn't write down the number they gave me, I was just testing to make sure that it works.

 

[ggavinmoss]

Originally posted by: RossMAN
I called one of those NY stores, they put me on hold and gave me the customer service number.

So it does work and it is incredibly easy, they don't have to know why she's calling or who she is. or you can call them for her.

I didn't write down the number they gave me, I was just testing to make sure that it works.

Man, you must have some great karma from helping everyone out. I'm sure you could go on some sort of killing spree and still be in the clear.


spanky: what was wrong with the wallet your friend bought?

-geoff

 

[RossMAN]

So if I go on a rampage massacre at Staples.com headquarters, I will be forgiven?

Coolness

Thanks

 

[Yax]

Originally posted by: RossMAN
So if I go on a rampage massacre at Staples.com headquarters, I will be forgiven?

Coolness

Thanks

I'll forgive you.

 

[spanky]

Originally posted by: ggavinmoss

Man, you must have some great karma from helping everyone out. I'm sure you could go on some sort of killing spree and still be in the clear.


spanky: what was wrong with the wallet your friend bought?

-geoff

the dye on the wallet started to fade like two months after she bought the wallet and the clothe part started getting "fuzzies". i am not sure if this is supposed to happen to wallets, but if i paid $375 for a wallet, i'd hope it was a little more durable.

 

[RossMAN]

*gasp*

I would NEVER pay more than $50 for a wallet!

 

[conjur]

Originally posted by: spanky

Originally posted by: ggavinmoss

Man, you must have some great karma from helping everyone out. I'm sure you could go on some sort of killing spree and still be in the clear.


spanky: what was wrong with the wallet your friend bought?

-geoff

the dye on the wallet started to fade like two months after she bought the wallet and the clothe part started getting "fuzzies". i am not sure if this is supposed to happen to wallets, but if i paid $375 for a wallet, i'd hope it was a little more durable.

heh....the 'price' of 'fashion'. I've never had a problem with $35 wallets from dept. stores

 

[edmicman]

theres something wrong with carrying around a wallet worth more than the cash thats in it....unless you normally carry $400 around with you?

 

[kranky]

Originally posted by: spanky
but if i paid $375 for a wallet, i'd hope it was a little more durable.

If I paid that kind of money for a wallet I hope someone would take me in for a psychiatric evaluation. $375 for a wallet!

 

[jamesave]

Originally posted by: RossMAN
Try one of their retail stores, they should have the customer service/relations phone number:

Prada
575 Broadway
New York, NY 10012-3230
Phone212)334-8888

Prada New York 57 St
45 E 57th St
New York, NY 10022-1908
Phone212)308-2332

Prada New York 5th Ave
724 5th Ave
New York, NY 10019-4106
Phone212)664-0010

LOL! Look at what the do!
: (

 

[Tot]

lol...most here would prefer getting another rig/ipod/whatever with that 375 for their GF.


And secretly uses that item.

HAHAHAHa

 

[KC5AV]

Originally posted by: kranky

Originally posted by: spanky
but if i paid $375 for a wallet, i'd hope it was a little more durable.

If I paid that kind of money for a wallet I hope someone would take me in for a psychiatric evaluation. $375 for a wallet!

But, it's Prada...

 

[BooGiMaN]

u sure its real..would be kinda emabrrassing if she bought a knock off or a fake and tried to get it replaced by prada

u sure it doesnt say praba or proda or something?

 

[UNCjigga]

"I like my Sketchers, but I LOVE my Prada backpack"

"but...I love my Sketchers!"

"That's because you don't have a Prada backpack"

"oh yeah!"

 

[spanky]

Originally posted by: BooGiMaN
u sure its real..would be kinda emabrrassing if she bought a knock off or a fake and tried to get it replaced by prada

u sure it doesnt say praba or proda or something?

she got it from the prada store in vegas... so i would hope it's real

 

[spanky]

Originally posted by: BooGiMaN
u sure its real..would be kinda emabrrassing if she bought a knock off or a fake and tried to get it replaced by prada

u sure it doesnt say praba or proda or something?

she got it from the prada store in vegas... so i would hope it's real

 

[cherrytwist]

PRAVDA









oh, NVM





you said PRADA

 

[mensan]

Hey Spanky-

Forget trying to contact Prada directly. They have horrible customer service (as you already know). Whenever I have problems with high-fashion clothing or accessories, I?ll take the problem to Neiman Marcus. They have killer customer service and will bend over backwards to solve your problem. Their customer service is so good that they won?t even ask you for a receipt. I had a manufacturer defect in a pair of Versace glasses that I didn?t even buy there, and I brought it in. The rep looked at it, didn?t even ask me where I bought the glasses, and asked me if I wanted the refund in store credit or cash. The same thing happened when I brought in a Gucci wallet that had a broken zipper. They sort of know how much an item retails for by looking at it, and will base the refund/credit on that estimate, in the event that they don?t currently carry a matching model.

Of course it?s bad karma to abuse NM?s customer service like that, but I shop there enough to somewhat justify it (at least to my own conscience). Anyway, this recommendation above works best when you go in well-dressed and well-mannered, like you?re a long term customer that they want to keep.

And don?t ask for a refund or anything. Just express your concerns to them and ask if there?s anything they can do about it. If they ask you where you got it, like it?s a style that they haven?t carried in a while, just say it was from some obscure location, like the Neiman in Hawaii or Vegas or something (they all carry different lines, and don?t keep track of what the other stores carry).

Good luck.