I have run into a problem

[MRGOOCH]

While trying to help a friend with his computer I have run into a problem I can't resolve. I have lost system update and system restore.
What I want to do is reinstall the install disk that came with his Dell 2400 but when I try it gives me a warning that since the current [ on disk ] XP is newer It won't allow me to reinstall.

 

[HOSED]

If you are able to backup all data first to an external drive, i would format the hard drive first, then you should be able to install. Do you have an "genuine copy of windows" or a restore disk ?OR you could install a new OS depending the specs of the machine.

 

[MRGOOCH]

No it,s the disk that comes with the Dell software.It says re installation.

 

[corkyg]

The Dell disk will restore to original factory condition. If XP, that is a boatload of updates! Best start with a blank formatted HDD. Losing System Restore, etc., could indicated serious malware infection. Maybe time to upgrade to 7 or a Linux distro.

 

[MRGOOCH]

I have a Win 7 upgrade disk but I get no response from it.

 

[HOSED]

Since you get no response from the disk, try it in another computer just to rule out a bad disk. (you can boot from it and cancel the install before any changes are made).once you get the install media to work this will be helpful http://www.sevenforums.com/tutorials/31402-clean-install-upgrade-windows-7-version.html I have had success with option 4 the "famous" double install.

 

[MRGOOCH]

I get no response from the Dell XP computer.

 

[Ketchup]

If you have things backed up, you can press Ctrl+F11 on the blue-topped Dell screen that appears immediately after post and perform a Factory Reset.

 

[MRGOOCH]

With the help of everyone I made it through a tough time. Thank you