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I hate those overseas support drones at Dell

Mill

Lifer
Dell's website says the 60gb 7200rpm HD *IS* available for the Inspiron 6000. Well... she can't see it in the order menu, so I must be lying. Then she says Financial Services has a hold on my account. I call those lunatics, and find out that they claim I'm 6 months delinquent on my account and that I never made a payment. Is that right assholes? Well, I quickly destroy that and force them to worship me after I fax the canceled check from November. Eat that sickos!

Now, I'm back to stage one which is getting one of these drones to stop reading from the fvcking script and figure out why the hell it cannot be upgraded. If I hear "I'm sorry sir" or "I understand your concern" one more time I'm cranking up the goddamn Enola Gay and flying to Bombay -- that's all there is to it. They absolutely refuse to think outside the box, it is like they are brainwashed by Dell to read from that little script, thus they cannot actually answer anything. They just use fake sympathy and subterfuge to frustrate you so that you will hang up. I will outlast them, however, and get a manager who speaks English and knows what to freakin' do.

If it wasn't for Dell's absurd price I'd never do business with the incompetent fvcks. ARGH!!!!!!!!!!!
 
Originally posted by: Mill
If it wasn't for Dell's absurd price I'd never do business with the incompetent fvcks. ARGH!!!!!!!!!!!

i think that's the point - they can afford to give us the incredibly low price because they don't spend jack on service ... and you, and many others, will continue to buy from them because of the price even tho the service sucks. face it, if you wanted better service you could get it by paying more but you'd rather save your money, so stop whining.

btw, i have also been frustrated with their customer/tech support in india - but i figure i get what i paid for, which ain't much.
 
I agree, it's a real problem in general. I called Providian because I hadn't recieved my new credit card after 2 weeks, and I couldn't communicate with the guy on the phone at all. He didn't understand me, and I didn't understand him. Obviously, we got nowhere. Thankfully, I just happened to recieve it the next day.
 
Originally posted by: DeadByDawn
As long as you keep giving them your money, why would they change their business plan?

Do they really save that much money considering the inept tech support takes 10x as long to solve simple problems? I think it shows a lot when they switched their business customers back to US Support. I've no problem with someone who wants to work long hours in a position that is tough to do. My issue isn't with the drone, but with Dell's leadership for forcing those people to be douches.

I'm a shareholder, and Dell hasn't reaped any massive profits due to cost-savings on labor savings.
 
Originally posted by: PanzerIV
LOL. I see they aren't so different from their US counterparts either!


:beer:

Oh BTW to the OP it is not good to be 6 months behind in payments 😉


Ausm
 
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