I hate the lack of customer loyalty

Nov 8, 2012
20,842
4,785
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The older I get the more companies seem to want to punch loyal customers in the groin.

It doesn't matter what it is - My cable company raising fees, my alarm company raising fees, cell phone company, the list goes on and on.

I mean, the thing is - I'll play the game. I detest having to do it, but I'll do it because I simply won't stand for paying more for the same service in highly competitive markets.

Lately I've been trying out those meal delivery service companies (BlueApron, Plated, etc.). And my problem is that each one of them will give you enticing start-up offers like $40 off the first 2 weeks. So I simply just keep bouncing between all of them. By the time the sign-up of one is done, I can either do a sign-up offer for another one, or one of the previous ones will give me a discount to start again with them.

Am I wrong in thinking that the lowest prices should be with those that stick with a company the longest? Instead that is the amount that is the highest.... To the point where they will literally poke you with a knife and continuously push it until it bothers you enough to do something.

I also understand most Americans are probably too lazy to do something - or maybe they don't even watch their finances enough to notice? Either way I find it ridiculous, what is ATOTs thoughts? Do you fight the good fight like I do? Do you keep up with your bills month to month?

I guess most people don't watch their bills enough to the point of putting it in Quicken (accounting software) - but I would at least view each and every single bill notification that shows up in my inbox to make sure the total amount is about what I expect.

It isn't hard to see if there is a difference in the amount:
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Nov 8, 2012
20,842
4,785
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well if people are lazy enough to get meals delivered to their house...

Hehe. How dare you question my financial decisions.. All I can say is that time is money, and right now both of our jobs and a kid are taking the majority of it.

So pick your poison - taking the time to plan and buy for meals, or just have one delivered for a half-decent price.

This argument is ultimately for that other thread though - I'll just end in saying that as someone that works in finance, when I get discounts such as $40 off for the week, it's an overall gain vs. buying ourselves.
 

brianmanahan

Lifer
Sep 2, 2006
24,639
6,016
136
Hehe. How dare you question my financial decisions.. All I can say is that time is money, and right now both of our jobs and a kid are taking the majority of it.

lol, i'm not much more motivated, i just mostly eat microwave dinners from aldi.

or their pre-made chicken salad thrown onto a piece of bread, that stuff is delicious.
 

ImpulsE69

Lifer
Jan 8, 2010
14,946
1,077
126
Yea, pretty much as with jobs, if you want a nice pay raise, or a cheaper bill somewhere, you have to 'move'. Using the same service and/or being at the same job rarely has a big positive impact on your wallet. There are certain things that are the same price everywhere, price fixing, etc because they know they can get away with it. I mean...look at the diamond racket. Honest people get screwed repeatedly.
 
Nov 8, 2012
20,842
4,785
146
Yea, pretty much as with jobs, if you want a nice pay raise, or a cheaper bill somewhere, you have to 'move'. Using the same service and/or being at the same job rarely has a big positive impact on your wallet. There are certain things that are the same price everywhere, price fixing, etc because they know they can get away with it. I mean...look at the diamond racket. Honest people get screwed repeatedly.

Very much a valid point as well.

My income has shot up since leaving college ~8 years ago. Meanwhile, my wife's has been pretty stagnant since she has been at the same one since graduating.

I will say, my current employer has kept me there for over 3 years now because their raises and bonus have actually been quite substantial. Roughly 10% every year for the raise, plus the bonus on top. One of those jobs where by the end of the year I'm ready to leave and then I'm like "Ohhhh Okay, I guess I can stick around for a bit" heh.
 

killster1

Banned
Mar 15, 2007
6,205
475
126
Hmm except for electricity i feel my bills get lower and lower, with one exception, ATT forces me every year to sign up with a new promotion to get teh not screwed price for 18mbit 40$ right now but they have charged up to 70+ for the same service. My other bills get lower like car insurance, cell phone bill? hmmm I have never tried meals that you order from online i figure they will be weird stuff or not able to eat since they are not fresh. I dont feel like it saves me any time unless they can deliver milk water 10 dozen eggs etc i still have to go to the store.
 

Red Squirrel

No Lifer
May 24, 2003
70,805
13,882
126
www.anyf.ca
I hate this whole era of everything going up. It seems to be the norm, and because it's the norm, then everyone does it. It's vicious cycle. ISPs and utilities in general can especially get away with it because there's not really any competition. Oddly enough one of the few things that does not go up for me is insurance and alarm monitoring service. Wonder if that has to do with the fact that there's lot of competition.
 
Feb 25, 2011
16,996
1,625
126
Customer loyalty is one way. They don't give a fuck about pissing off a few people who will probably buy their stuff anyway.
 

lxskllr

No Lifer
Nov 30, 2004
60,433
10,818
126
I avoid services with recurring charges. One of the reasons is for what you mentioned. I like paying as I go. I can easily go somewhere else if the company tries to play games. Energy is the sole exception. I've had the same provider since I've had my own energy. With that, "shopping around" is likely to get you screwed. Margins are so small, tbere's no company that can save you real money, so smaller players(and scammers) make themselves /appear/ cheaper through number games and "limited offers".
 

KB

Diamond Member
Nov 8, 1999
5,406
389
126
I hate this whole era of everything going up. It seems to be the norm, and because it's the norm, then everyone does it. It's vicious cycle. ISPs and utilities in general can especially get away with it because there's not really any competition. Oddly enough one of the few things that does not go up for me is insurance and alarm monitoring service. Wonder if that has to do with the fact that there's lot of competition.

Everything, including salaries, should be going up due to inflation, and economists agree, a small rate inflation is good. Its only bad when it goes beyond what the market will bare.
 

Red Squirrel

No Lifer
May 24, 2003
70,805
13,882
126
www.anyf.ca
Everything, including salaries, should be going up due to inflation, and economists agree, a small rate inflation is good. Its only bad when it goes beyond what the market will bare.

The issue is that salaries ARN'T going up. There's more competition in most fields now, if anything they are going down because there are people willing to work for those amounts. (they don't have a choice, if they find a job it's better than no job) People have less and less disposable income. I just hope I'll be able to pay off my mortgage before my bills exceed my income. I make good money too, but at the end of a given month I might have a few hundred left over. It was not so bad when I first started working, and I was actually making less money, but my bills were lower. In my case it's property taxes that are the main killer but everything else too, that's almost a mortgage payment on it's own. I do need to consider moving at some point to get away from those high taxes.
 

Engineer

Elite Member
Oct 9, 1999
39,230
701
126
Everything, including salaries, should be going up due to inflation, and economists agree, a small rate inflation is good. Its only bad when it goes beyond what the market will bare.

Seems everything but salaries is going up. I'm with the OP on this one to an extent.

However, deregulation over the last decades plus allowing mega-mergers = little to no competition and consumers F_cked in the ass.....dry.

To the OP...just cut what you don't need or switch to the mountains of competition. Simple, eh?

Edit: Sorry @SS....lol! :D
 
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VirtualLarry

No Lifer
Aug 25, 2001
56,587
10,225
126
My other bills get lower like car insurance
Not sure how that works. Haven't had an accident in many years, my car ins. company keeps raising my rates $200/yr. I drive an old vehicle, and I'm middle-aged.

I swear that the simply price according to your credit score (lower credit score == higher rates), but I don't have any credit cards, and I don't intend to get one, so I get screwed on car ins. rates.

This SHOULD be illegal.

What happened to pricing car ins. rates according to actual risk, rather than sticking it to customers as best that they are able, like the cable company, raising rates every year on "loyal" customers.
 
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Red Squirrel

No Lifer
May 24, 2003
70,805
13,882
126
www.anyf.ca
Insurance and alarm system is one of my few bills that have not gone up. Insurance has been the same, and my alarm system actually went down slightly. ADT bought out Protectron and then they lowered the fee if I renew the contract.

I do eventually want to look at a DIY alarm system with self monitoring or cheaper monitoring though. It's one of the few bills that I actually could eliminate if I really wanted to.
 

rh71

No Lifer
Aug 28, 2001
52,844
1,049
126
Even my alarm monitoring at alarmrelay was an increasing promo for the first 3 years. $8 up to $11/month. What's surprising is the competition with cell providers has kept prices low with bundle deals they keep trying to beat each other with. I switched away from vzw to T-Mobile and am only paying $123 final cost for 5 lines with unlimited everything. Kickback for not using 2gb on some lines helps with that.

The only service I've not jumped around due to price increases is Fios because the competition (formerly Cablevision, now Altice) and their initial offer is actually not even competitive in price. Thinking about Hulu with live TV now. Things like auto insurance I've almost jumped every 2 years because of hundreds of $s in increases year to year.
 

Homerboy

Lifer
Mar 1, 2000
30,890
5,001
126
well, the whole point is to get you onto their service in the first place with a tasty (no pun intended) offer
 

compcons

Platinum Member
Oct 22, 2004
2,270
1,340
146
There is a difference between offering an incentive to get you to try something (meal delivery) and a company you do business with that is simply raising rates (cable, cell service, etc.). The former Hope's that you like it so much that you continue to see value even at regular prices. The latter is just maintaining or growing their margins. The former may be "What a bummer." the latter is "WTF, you criminals!?!?"
 

DaveSimmons

Elite Member
Aug 12, 2001
40,730
670
126
For meal services, they are probably losing money on the "teaser" introductory rate. So yes, it would be wrong for them to give that rate to long-term customers if they want to stay in business.

The idea with an introductory special is to get you to try the service at all. They lose money on it, but they hope that enough people will continue on with the service that they can come out ahead.

It's the same with those $10 off door dash / grub hub / uber eats coupons, free 1-month trials for Hulu, etc.
 

BarkingGhostar

Diamond Member
Nov 20, 2009
8,410
1,617
136
I'm not sure there is a person more lazy than me, but then again I do not get food delivered to my home. All food that reaches my home gets here by means of my wife or myself, otherwise I lazy out and go somewhere like a restaurant.

Pizza Slut single-handedly made it a disgusting thing to have food delivered when they expected me to tip the driver and then tip the pickup/takeout unit, too. Fuck them! Costco for the WIN!
 
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