- Jun 13, 2004
- 7,044
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They screwed up both of the flights I booked.
I'm going to Europe this summer so I booked a cheap flight from Pittsburgh to Newark and then the overseas trip from Newark to Paris. I look on my credit card statement and I saw they charged my PIT -> Newark trip twice. Called them, had to deal with a bunch of people who can't speak English, was told I should have called earlier, blah blah... anyway got it resolved.
My overseas flight had paper tickets that should've arrived yesterday but didn't, so I went online to look at the status of my trip and it said it was cancelled. Look on my statement, I don't see any type of refund from Orbitz, though I do see a $15.00 charge in addition to the $577 charge for the flight... I look on the "cancelled" itinerary and it says "Additional Charge: Cancellation - $15.00"
So not only did they arbitrarily cancel my trip, but they didn't give me a refund, AND they charged me a cancellation fee! I'm on hold right now... 24 minute wait time to talk to someone who's going to give me the run around again. Ughhh
I'm going to Europe this summer so I booked a cheap flight from Pittsburgh to Newark and then the overseas trip from Newark to Paris. I look on my credit card statement and I saw they charged my PIT -> Newark trip twice. Called them, had to deal with a bunch of people who can't speak English, was told I should have called earlier, blah blah... anyway got it resolved.
My overseas flight had paper tickets that should've arrived yesterday but didn't, so I went online to look at the status of my trip and it said it was cancelled. Look on my statement, I don't see any type of refund from Orbitz, though I do see a $15.00 charge in addition to the $577 charge for the flight... I look on the "cancelled" itinerary and it says "Additional Charge: Cancellation - $15.00"
So not only did they arbitrarily cancel my trip, but they didn't give me a refund, AND they charged me a cancellation fee! I'm on hold right now... 24 minute wait time to talk to someone who's going to give me the run around again. Ughhh
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