• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

I hate doing IT support

K

kami333

Diamond Member
Sometimes I just want to tell people

"IT'S NOT WORKING CAUSE YOU ARE DOING IT WRONG! THERE IS NOTHING WRONG WITH THE SOFTWARE, THE COMPUTER, OUR NETWORK, OR OUR SERVERS! I SHOWED YOU HOW TO DO IT CORRECTLY 2 WEEKS AGO!"

Man, the things we put up with to pay bills.
 
Just point to the power button and tell them that is the panic button.

:evil:
 
Originally posted by: Wapp
If people didn't screw everything up you wouldn't have a job. Be thankful to the morons.
Click to expand...

Yep my biggest fear is that people will figure out how ridiculously easy most computer stuff is.
 
Originally posted by: Linflas
Originally posted by: Wapp
If people didn't screw everything up you wouldn't have a job. Be thankful to the morons.
Click to expand...

Yep my biggest fear is that people will figure out how ridiculously easy most computer stuff is.
Click to expand...

Same here! Half of the IT support work i end up doing is installing software for our clients. Stuff like that is so easy to deal with...i dont mind it now that I am hourly but if i were salaried i would hate doing that type of "busy work". The things they won't learn are network troubleshooting, for instance we had a firewall broadcasting a bunch of arp traffic onto the network and it slowed it to a crawl...they would be dumbfounded.
 
Originally posted by: Linflas
Originally posted by: Wapp
If people didn't screw everything up you wouldn't have a job. Be thankful to the morons.
Click to expand...

Yep my biggest fear is that people will figure out how ridiculously easy most computer stuff is.
Click to expand...

I wouldn't worry, there will always be enginneers trying their damndest to make it hard as hell on those mere mortals.
 
a lot of us IT folks got started with support.. use it as a stepping stone to get where you want.

the good thing about support is you get to know alot of people from many departments - so you build contacts that way.
 
it is a humble job. I posted in one of these threads a while back. I work in a law firm, and one of the lawyers, female about 30yo, has a wireless mouse. The batteries died and she replaced them but said she could not get the mouse working after 20 minutes of fiddling with it. I go over there, turn the mouse over, and hit the Connect button and it works like a charm.

She says "you must think I'm an idiot" and i won't say whether or not i really do, i just replied "hey, i'll keep doing tech stuff and you keep working through multi million dollar bankruptcy cases that i know nothing about and we'll call it even"

she smiled and seemed pretty happy i put it into perspective for her. IT is a true support industry. if you can't deal with "idiots" then find another line of work. If everyone knew how to do everything with a computer, you'd be out of a job.
 
I used to always get calls from this one guy who had no clue as to how to work computers. When he was looking for a web site, he would enter it into the search box on the HP website. He did not know how to use email, IE, Word, etc... You get the point.

I would get calls every day from him. I would also get calls from his boss asking me why I kept billing them for these calls - AFTER ALL, THEY ARE ALL RELATED TO ME SETTING THE MACHINE UP? After a while I finally told the guy - LOOK, YOUR USER IS AN IDIOT AND HAS NO BUSINESS WORKING WITH A COMPUTER, I AM BILLING YOU FOR EVERYTHING.

Amazingly, I worked with them for a long time after that, and never got another stupid call.
 
An intern friend of mine created a 5 step document to setting up Versamail on Blackberry enabled Sprint devices that some senior managers and travelling salespeople were getting.

Within 20 minutes of sending it to them, someone called in and said they were totally lost. FIVE FVCKING STEPS. They asked her to include PICTURES in the document. She gave me a phone and I followed the instructions and connected to my mail within 3 minutes. Unbelievable.
 
Yeah today there was a chap who went to google, then pasted the web address of the site he wanted to go to in the box. He was a director who basically started the company, so it's hard to teach this old dog some new tricks (the arrogant people hate it when the IT monkies tell them what to do) and keep it respectful.
 
Today I had a "fun" user:

I was going to install the Citrix Client so they could access some rediculously oversized worksheet - I thought this was going to be an easy 5 minute job:

Me - "Do you know how to obtian either your host name or you IP address?" (for me to remote on)

Them #1 - "what that?" (no problem, very few people do)

Me - "Could you click on the start menu button please"

Them #1 - "OK, the computer is now turning off" (WTF!!! I didn't ask them to do that!!. Two min's later, after they've logged back on)

Me - "Could you click once on the start menu button, then run, then type the letters CMD, then press enter"

Them #1 - "where is the enter button?"

Me - "On your keyboard it will be the button on the far bottom right, with the word 'enter' on it"

Them #1 - "I can't see it" (all are PC's are standard, no variations at all, no 3rd party keyboards, all less than a couple of months old - I have no idea what she was pressing. Eventually I got her colleague on the phone to help her and we got the command prompt up)

Me - "You see the black window, with the cursor flashing after c:\xxx\xx, etc"

Them #2 - "Yes"

Me - "Can you type the the letters I P C O N F I G"

Them #2 - "I can't see that button on my keyboard"

Me - "which button are you trying to find"

Them #2 - "The one that says 'ipconfig'"

Me - "Could you hold the line for 1 minute please" - ARGGGGGGGGG!!!!! (the mute button is my best friend)
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top