This is just a rant about Dell's service.
I purchased a 1400sc server for my company in late
august, there were some promotions that upgraded the processor to a 1.4 and
that added a Perc3 sc controller card. With all the rest of the options
basic the total was 699+tax and free shipping I called to get the %5 off
with american express and the sales rep (Mark Deml)set it up and forgot to
add the free shipping(i think) the first time. So he redid it and the
second time didn't add the %5 off I called the next day to get the %5 off
taken care of. and after a while finally got it done, and when the
computer arrived yesterday, I noticed the perc3 card wasn't on nor was the
1.4 proc, I thought this would be an easy fix, but after being on the phone
for over an hour and a half and being transferred 6 times back and forth,
some one told me that he wouldn't be able to do it with the %5 off,fairly
rudely too.(his last name was wheeler) so I said I just wanted to return
the one I had than. he said fine and got off the phone. While the repsaid that the %5 0ff was taken off by amex later down the line(but dell had allready given me the %5 off from the first order.) after reassuring me that Amex took
care of the deal after the sale. He set me up with the right server, at
$699+tax. Than I called the customer care to get the old system returned
and they said that the credit would take up to 30 days to appear on my
account and I'm closing on a House in a few weeks and she said sales could
probably put it on hold till than. So she got all the return information
set up and transferred me to sales where the guy said that they(the mortgage company) would over look it (I hope) and that was that. 2 hours later I had my system exchanged, and now I got $1500 out on a server that was originally supposed to be $664.05+tax. Just wanted to say that I'm extremly disappointed in the customer service I received,although some of the many reps I talked to were very helpful and polite, many were not. All in all I don't think I'll buy from Dell soon, and will let others know my opinion.
I purchased a 1400sc server for my company in late
august, there were some promotions that upgraded the processor to a 1.4 and
that added a Perc3 sc controller card. With all the rest of the options
basic the total was 699+tax and free shipping I called to get the %5 off
with american express and the sales rep (Mark Deml)set it up and forgot to
add the free shipping(i think) the first time. So he redid it and the
second time didn't add the %5 off I called the next day to get the %5 off
taken care of. and after a while finally got it done, and when the
computer arrived yesterday, I noticed the perc3 card wasn't on nor was the
1.4 proc, I thought this would be an easy fix, but after being on the phone
for over an hour and a half and being transferred 6 times back and forth,
some one told me that he wouldn't be able to do it with the %5 off,fairly
rudely too.(his last name was wheeler) so I said I just wanted to return
the one I had than. he said fine and got off the phone. While the repsaid that the %5 0ff was taken off by amex later down the line(but dell had allready given me the %5 off from the first order.) after reassuring me that Amex took
care of the deal after the sale. He set me up with the right server, at
$699+tax. Than I called the customer care to get the old system returned
and they said that the credit would take up to 30 days to appear on my
account and I'm closing on a House in a few weeks and she said sales could
probably put it on hold till than. So she got all the return information
set up and transferred me to sales where the guy said that they(the mortgage company) would over look it (I hope) and that was that. 2 hours later I had my system exchanged, and now I got $1500 out on a server that was originally supposed to be $664.05+tax. Just wanted to say that I'm extremly disappointed in the customer service I received,although some of the many reps I talked to were very helpful and polite, many were not. All in all I don't think I'll buy from Dell soon, and will let others know my opinion.
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