My car was hit by a guy running a red light, you can read about it here.
I had my repairs done at a very large auto dealer's collision center that was endorsed by the insurance. When the repairs were finished (after 3 1/2 weeks :roll🙂 I got my car back but the check engine light was on. This light was not on after the accident or when I brought my car in for the repairs. Also, the repainted trunk had multiple layers of the clear coat peel off in a small spot since someone probably accidentally scratched it before it was dry. The guy handling my repair (I'll call him Joe) reluctantly agreed to fix both problems.
When I brought my car in to have the paint redone, they also checked the computer and found out that the engine light was caused by a damaged O2 sensor. I think they probably damaged it when when realigning the frame or something. Joe told me that he told the service department (different part of the same car dealer) to order the part and that I should bring my car in there to get it fixed the following week. 2 days later the "Brake Lamp" warning light came on in my dash and I found out that neither of my brake lights were working (the center light worked though).
When I bring my car back to the service department, they recheck the engine light and check the brake light problem. Apparently they did not order the O2 sensor because they didn't know what the problem was, but that's bullshit since they had previously checked the computer and already said it was the O2 sensor.
Then they tell me that it's going cost $90 to fix the tail light and that they needed to order a part. Right after I leave the service center, I go back to Joe to make sure that the collision center will be covering the costs. He's kinda puzzled that it would cost $90 to fix the lights so he examines them himself and finds out that the bulb was installed improperly and that one of the metal connectors is no longer touching so he gets a screwdriver and bends it back into position. Joe just used a screwdriver and 1 minute to fix what the service center said would cost $90. However, the taillight probably wouldn't even have any problems if the collision center would have installed it properly in the first place
Now I just need to wait until the O2 sensor arrives which hopefully they actually ordered this time...
/rant
Anyone else have these types of problems when dealing with auto repair or service centers? I went to the company just because it was the biggest in town and endorsed by my insurance, but obviously even well established companies can suck.
I had my repairs done at a very large auto dealer's collision center that was endorsed by the insurance. When the repairs were finished (after 3 1/2 weeks :roll🙂 I got my car back but the check engine light was on. This light was not on after the accident or when I brought my car in for the repairs. Also, the repainted trunk had multiple layers of the clear coat peel off in a small spot since someone probably accidentally scratched it before it was dry. The guy handling my repair (I'll call him Joe) reluctantly agreed to fix both problems.
When I brought my car in to have the paint redone, they also checked the computer and found out that the engine light was caused by a damaged O2 sensor. I think they probably damaged it when when realigning the frame or something. Joe told me that he told the service department (different part of the same car dealer) to order the part and that I should bring my car in there to get it fixed the following week. 2 days later the "Brake Lamp" warning light came on in my dash and I found out that neither of my brake lights were working (the center light worked though).
When I bring my car back to the service department, they recheck the engine light and check the brake light problem. Apparently they did not order the O2 sensor because they didn't know what the problem was, but that's bullshit since they had previously checked the computer and already said it was the O2 sensor.
Then they tell me that it's going cost $90 to fix the tail light and that they needed to order a part. Right after I leave the service center, I go back to Joe to make sure that the collision center will be covering the costs. He's kinda puzzled that it would cost $90 to fix the lights so he examines them himself and finds out that the bulb was installed improperly and that one of the metal connectors is no longer touching so he gets a screwdriver and bends it back into position. Joe just used a screwdriver and 1 minute to fix what the service center said would cost $90. However, the taillight probably wouldn't even have any problems if the collision center would have installed it properly in the first place
Now I just need to wait until the O2 sensor arrives which hopefully they actually ordered this time...
/rant
Anyone else have these types of problems when dealing with auto repair or service centers? I went to the company just because it was the biggest in town and endorsed by my insurance, but obviously even well established companies can suck.
