i had the job 2nd interview today...this time with the CEO

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BCskunk

Golden Member
Jun 1, 2002
1,365
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thr first interview i did really well...could not have done any better...
they called me back last nite and told me to come in for another interview..this time with the CEO...

i was nervous... during the interview i know i choked on one of the questions... that might have just diminshed all my chances for the job.

im gonna call them tomrorw just to say thank you and tell them how much i want the job and that i can be a great contribution to the company.

is there anyting i can do to make up for it?

sigh....:(
 
amdskip

amdskip

Lifer
Jan 6, 2001
22,530
13
81
Aren't you supposed to send them a card thanking them for taking the time to consider you for that position or something like that?

Good luck, sounds like you are gonna need it.
 
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BCskunk

Golden Member
Jun 1, 2002
1,365
0
76
yeah i already did that after the first interview..but my 2nd interview was at 5:00pm....so it was pretty late already and everyone was about to leave work.

But for first thing tomrorw im gonan call them
 
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BCskunk

Golden Member
Jun 1, 2002
1,365
0
76
Originally posted by: BCskunk
yeah i already did that after the first interview..but my 2nd interview was at 5:00pm....so it was pretty late already and everyone was about to leave work.

But for sure first thing tomrorw im gonan call them
Click to expand...

 
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BCskunk

Golden Member
Jun 1, 2002
1,365
0
76
ha gave me a role playing question... this is a tech support position..

he took the role of a customer...asked "i've been tryin to login into the server but it doesnt seem to be working"

i said " that our IT team is curecntly trying to figure out the problem and we wll try our best to have it back up in the next 15 minutes"

later the CEO told me...what if after 15 mins the server aint working stil..then what u gonan do..

dats when i choked..
 
J

jimmyhaha

Platinum Member
Jan 7, 2001
2,851
0
0
must be a small company..

CEO have time to interview u for a tech support position..

> Get under the desk. That is what the CEO wanted.

gee.. guy to guy ? Yuck...




 
Nocturnal

Nocturnal

Lifer
Jan 8, 2002
18,927
0
76
Originally posted by: jimmyhaha
must be a small company..

CEO have time to interview u for a tech support position..

> Get under the desk. That is what the CEO wanted.

gee.. guy to guy ? Yuck...
Click to expand...

A LOT of people here swing that way hahahaha.
 
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BooGiMaN

Diamond Member
Jul 5, 2001
7,955
0
0
u should have pretended to put him on hold then laugh your ass off tell ur pretend cubicle neighbor about the moron on the phone then pick up the call again and hang up on him...

 
DT4K

DT4K

Diamond Member
Jan 21, 2002
6,944
3
81
I wouldn't stress. That doesnt' sound like a bad answer to me. You probably shouldn't estimate times if you don't know what the problem is, but it really doesn't sound like a stupid answer or anything.
 
H

Howard

Lifer
Oct 14, 1999
47,982
11
81
Don't worry about it.

Do, however, tell us about how you almost got the job but didn't. I'm waiting. :p

;)
 
her209

her209

No Lifer
Oct 11, 2000
56,336
11
0
If I were you I would have asked the customer to first check a few things:

1) Make sure that they are typing in their username correctly.
2) Make sure that they are typing in their password correctly. Tell them its case sensitive.
3) Make sure that their CAPS LOCK is not on.
4) Make sure that they have a connection to the server.
 
K

kt

Diamond Member
Apr 1, 2000
6,032
1,348
136
Hmmm.. you shouldn't have answered the way you did in the first place. You should check if the server IS down before saying that your IT team is working on it. If it IS down, then you would say your IT team is working on resolving the problem. Otherwise, you follow the standard procedure of troubleshooting to see if the problem is between keyboard and chair.
 
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hans007

Lifer
Feb 1, 2000
20,212
18
81
Originally posted by: kt
Hmmm.. you shouldn't have answered the way you did in the first place. You should check if the server IS down before saying that your IT team is working on it. If it IS down, then you would say your IT team is working on resolving the problem. Otherwise, you follow the standard procedure of troubleshooting to see if the problem is between keyboard and chair.
Click to expand...

you shouldnt have given an exact time frame. i work in IT at school, we just make them think we are doing work to fix their problem.
the idea is that they get a good feeling, when they call you like you are helpful.

i mean it could be a minor problem, but you can just say there is a larger problem, or we are looking into it. then it makes it seem like, whoa well these guys are looking into it, and obviouslly i dont know how to fix it, and they are experts and total badasses so i'll let them handle it since they are so 1337.

that sounds ridiculous. but yeah thats the way it is.
 
J

Jugernot

Diamond Member
Oct 12, 1999
6,889
0
0
Originally posted by: BCskunk
ha gave me a role playing question... this is a tech support position..

he took the role of a customer...asked "i've been tryin to login into the server but it doesnt seem to be working"

i said " that our IT team is curecntly trying to figure out the problem and we wll try our best to have it back up in the next 15 minutes"

later the CEO told me...what if after 15 mins the server aint working stil..then what u gonan do..

dats when i choked..
Click to expand...

Well, I can tell you from first hand experience, you will choke on those types of question when you first start. I was trained under fire.... now I'm an old pro at telling people "It'll be ready when it's ready. You'll have to wait like everyone else." but I put it more nicely. :)

In any case, NEVER give time estimates as that just gives people a chance to prove you wrong. If the customer DEMANDS a time estimate, tell give them a wild number (2-3 times as long as you think it's going to take at least). That way, when you get it done in 1/3 the time, they think you are a genius! If you don't get it working in the time you thought, you now have wiggle room with the estimate you gave the customer.

Always say "We are doing our best to get (insert service name here) back up and running normally. I'm sorry for the inconvenience that is causing you. We are taking steps, so this type of problem doesn't happen again. Thank you"

Good luck! :)
 
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