I got my lunch comp'd!

[MaxDepth]

My workmates and I decided to go to the new Red Robin chain in the Briar Creek shopping center in Raleigh/Durham (near the airport). It just opened this week.

We order burgers, fries and drinks. It took them 30 minutes before we got our meals and then we find our burgers and most of the fries to be tepid or cold. We sent them back to be heated because we were running out of time.

After we got our meals back, the manager dropped by our table and apologized. She said our meals were covered and then she handed to each of us a card for a free burger on our next vist.

Sweet!


Now that is good customer service. I know they are still probably working out the kinks and still training the staff, but that was a classy action by the manager.


When it is hot, I recommend the peppercorn burger.
:thumbsup:

 

[toant103]

Originally posted by: MaxDepth
My workmates and I decided to go to the new Red Robin chain in the Briar Creek shopping center in Raleigh/Durham (near the airport). It just opened this week.

We order burgers, fries and drinks. It took them 30 minutes before we got our meals and then we find our burgers and most of the fries to be tepid or cold. We sent them back to be heated because we were running out of time.

After we got our meals back, the manager dropped by our table and apologized. She said our meals were covered and then she handed to each of us a card for a free burger on our next vist.

Sweet!


Now that is good customer service. I know they are still probably working out the kinks and still training the staff, but that was a classy action by the manager.


When it is hot, I recommend the peppercorn burger.
:thumbsup:

wow, free lunch and free burger card

 

[RaiseUp]

heh you ate food that someone spit on ha

 

[isekii]

was she hot ?

 

[Drakkon]

you sent food back? at a busy time of day? and u ate what was brought back to your table? *shudder* oh the horror...no wonder lunch was comped...she probobly felt sorry for you guys and what u had just eaten

 

[Buttzilla]

Originally posted by: toant103

Originally posted by: MaxDepth
My workmates and I decided to go to the new Red Robin chain in the Briar Creek shopping center in Raleigh/Durham (near the airport). It just opened this week.

We order burgers, fries and drinks. It took them 30 minutes before we got our meals and then we find our burgers and most of the fries to be tepid or cold. We sent them back to be heated because we were running out of time.

After we got our meals back, the manager dropped by our table and apologized. She said our meals were covered and then she handed to each of us a card for a free burger on our next vist.

Sweet!


Now that is good customer service. I know they are still probably working out the kinks and still training the staff, but that was a classy action by the manager.


When it is hot, I recommend the peppercorn burger.
:thumbsup:

wow, free lunch and free burger card

damn, thats nice!

 

[Ameesh]

i have had similar experiences with them, must be a chain thing

 

[godmare]

Originally posted by: RaiseUp
heh you ate food that someone spit on ha

It's worth mentiuoning that that's a largely misconceived notion.

 

[MiniDoom]

Ohio Salad Arrives With Piece of a Thumb

Friday, March 05, 2004



CANTON, Ohio - The severed tip of a restaurant worker's thumb was found in a customer's salad.

Stark County Health Commissioner Bill Franks (search) said an employee at Red Robin Gourmet Burgers (search) in the Canton suburb Jackson Township was chopping lettuce at about 7 p.m. Monday when he cut off a part of his left thumb, including part of the fingernail.

Employees at the restaurant about 70 miles south of Cleveland searched for the tip of his finger, but could not find it. The area was cleaned and sanitized, but the lettuce was placed in the cooler. The lettuce was then used for salads the next day.

"It wound up being served at lunch time Tuesday to a 22-year-old woman," Franks said.

She had eaten most of her salad when she put the human tissue in her mouth, Franks said.

She thought it was a piece of gristle, a health department report said. She then alerted a manager.

Red Robin spokesman Dwayne Chambers said that employees, in their haste to get the injured man to a doctor, failed to follow the chain's procedures and throw out all food in the area.

"We clearly had a breakdown," he said. "We are incredibly sorry about what happened."

Chambers said he spoke with the woman.

"She obviously was pretty upset," he said.

The well-being of customers is the Greenwood, Colo. restaurant's top priority, Chambers said.

Franks said the restaurant has been cited for "serving adulterated food" and having improper supervision.

The restaurant should have reported the incident Monday, he said.

Red Robin has been ordered to train the staff on safe food procedures.

Both the customer and the employee will be tested for blood-borne diseases such as hepatitis and HIV. Franks did not identify either person.

"We don't think there was a lot of blood that was passed, but we just don't want to take any chances," he said.

The Red Robin Web site says the chain has 222 restaurants, with 202 in the U.S., 20 in Canada and 17 currently under construction.
:thumbsdown:

 

[booger711]

Originally posted by: rdubbz420
Ohio Salad Arrives With Piece of a Thumb

Friday, March 05, 2004



CANTON, Ohio - The severed tip of a restaurant worker's thumb was found in a customer's salad.

Stark County Health Commissioner Bill Franks (search) said an employee at Red Robin Gourmet Burgers (search) in the Canton suburb Jackson Township was chopping lettuce at about 7 p.m. Monday when he cut off a part of his left thumb, including part of the fingernail.

Employees at the restaurant about 70 miles south of Cleveland searched for the tip of his finger, but could not find it. The area was cleaned and sanitized, but the lettuce was placed in the cooler. The lettuce was then used for salads the next day.

"It wound up being served at lunch time Tuesday to a 22-year-old woman," Franks said.

She had eaten most of her salad when she put the human tissue in her mouth, Franks said.

She thought it was a piece of gristle, a health department report said. She then alerted a manager.

Red Robin spokesman Dwayne Chambers said that employees, in their haste to get the injured man to a doctor, failed to follow the chain's procedures and throw out all food in the area.

"We clearly had a breakdown," he said. "We are incredibly sorry about what happened."

Chambers said he spoke with the woman.

"She obviously was pretty upset," he said.

The well-being of customers is the Greenwood, Colo. restaurant's top priority, Chambers said.

Franks said the restaurant has been cited for "serving adulterated food" and having improper supervision.

The restaurant should have reported the incident Monday, he said.

Red Robin has been ordered to train the staff on safe food procedures.

Both the customer and the employee will be tested for blood-borne diseases such as hepatitis and HIV. Franks did not identify either person.

"We don't think there was a lot of blood that was passed, but we just don't want to take any chances," he said.

The Red Robin Web site says the chain has 222 restaurants, with 202 in the U.S., 20 in Canada and 17 currently under construction.
:thumbsdown:

gross thanks for ruining my appetite

 

[MiniDoom]

Originally posted by: booger711

Originally posted by: rdubbz420
Ohio Salad Arrives With Piece of a Thumb

Friday, March 05, 2004



CANTON, Ohio - The severed tip of a restaurant worker's thumb was found in a customer's salad.

Stark County Health Commissioner Bill Franks (search) said an employee at Red Robin Gourmet Burgers (search) in the Canton suburb Jackson Township was chopping lettuce at about 7 p.m. Monday when he cut off a part of his left thumb, including part of the fingernail.

Employees at the restaurant about 70 miles south of Cleveland searched for the tip of his finger, but could not find it. The area was cleaned and sanitized, but the lettuce was placed in the cooler. The lettuce was then used for salads the next day.

"It wound up being served at lunch time Tuesday to a 22-year-old woman," Franks said.

She had eaten most of her salad when she put the human tissue in her mouth, Franks said.

She thought it was a piece of gristle, a health department report said. She then alerted a manager.

Red Robin spokesman Dwayne Chambers said that employees, in their haste to get the injured man to a doctor, failed to follow the chain's procedures and throw out all food in the area.

"We clearly had a breakdown," he said. "We are incredibly sorry about what happened."

Chambers said he spoke with the woman.

"She obviously was pretty upset," he said.

The well-being of customers is the Greenwood, Colo. restaurant's top priority, Chambers said.

Franks said the restaurant has been cited for "serving adulterated food" and having improper supervision.

The restaurant should have reported the incident Monday, he said.

Red Robin has been ordered to train the staff on safe food procedures.

Both the customer and the employee will be tested for blood-borne diseases such as hepatitis and HIV. Franks did not identify either person.

"We don't think there was a lot of blood that was passed, but we just don't want to take any chances," he said.

The Red Robin Web site says the chain has 222 restaurants, with 202 in the U.S., 20 in Canada and 17 currently under construction.
:thumbsdown:

gross thanks for ruining my appetite

Just don?t order the salad?

 

[Gunslinger08]

Delicious.

 

[Ketteringo]

RR has great food and apparently great service as well

Unlimited fries there, right? Good stuff

 

[backinsac]

The manager had a thing for you.

 

[Wahsapa]

ha, compared to mcdonalds, red robin is a o k. my favorite is the beer batterd onion rings.

 

[NutBucket]

I love Red Robin. Good to hear they have good CS

 

[sygyzy]

"Classy Action" indeed.

 

[Nebor]

I don't like Red Robin... First off, it's too much of a bar. Second, the burgers aren't THAT good. Third, they're way overpriced for what you get.

 

[z0mb13]

my bosses paid for my lunch today at kate mantilini! yay!

I WIN!

 

[nightowl]

Class act by Red Robin. Hey Max, who do you work for out in RTP? I am moving out there the begining of Sept to start work with Cisco.

 

[BigSmooth]

Recently had a turkey burger there which was barely cooked; they comped it & gave me a new one. Of course, ideally these problems wouldn't come up in the first place.

The worst service I ever had was at a Red Robin in Seattle. I swear the server forgot we were his table several times. He never came back to us after we got our dinners. No soda or water refills, nothing. We sat there for more than 20 minutes after finishing our meals and I eventually had to find him just to get our check. Left a 1 cent tip, only time I've ever done that. :|