I got a problem please give me input.

[Murphe]

I sold someone a computer kit that was working perfect when shipped. The person recieved the package and went to test it out. After plugging all the stuff that is needed to make the kit work in to the board. They powered it up and boom it fried the board.

Where does this leave me?
Am I responsible if the buyer fries the board?
Do I owe him moeny back?


Please tell me what you think.

I have left names out of this in order to keep it anonymous. Please keep it that way.

 

[Emulex]

Give him the money back and rma the board.

 

[nateholtrop]

Warranty? and did you say sold as is or gauranteed not to be DOA?

Nate

 

[Murphe]

Its a used board how do I RMA the board when its not under warrantee

 

[DaveJ]

Are you sure the buyer hooked everything up right? This is a tough one, because you have no proof they knew what they were doing... In the interest of the deal though I'd say you're still liable, no matter what...

Dave

 

[Murphe]

Its not DOA it was DOHookup I can't be sure but I feel its the persons fault who was working on installing it. Am I responsible if they dont' know how to hook everything up right?

 

[Murphe]

I hooked it up before shipping it so it worked perfect for me. DOA would be he plugged it in and nothing happened.

 

[Hanpan]

IF he blew it up it's his fault.

Might be a bitch to prove thouhg

 

[shiznut123]

It was working when you sent it so he fried it. You shouldn't have to pay the money back.

 

[Namuna]

You know, there's another factor at work here...The SHIPPING

You tested the unit to be working before sending. It gets there, they plug it in and it don't work (there really ain't that much to plugging the computer in here so I'm giving the people the benefit of the doubt).

Sounds to me like the package hit a little 'turbulence' on it's way over.

Did you insure it when sending?

 

[MikiBtch]

Let me tell you a little story. I bought a nice setup a couple of years back...and my board, a BH6, was beautiful to behold. Anyhow, one of my friends bought a new cpu and wanted to see how fast it was and if it worked well with my board, because he was thinking of buying one for himself. Keep in mind, this was a TOTALLY new cpu... It fried my motherboard on shutdown after working FINE with my cpu due to some slot converter malfunction, or something to that extent... And all the guy had to say was "oh" in response. Like he didn't just contribute to the death of my machine.
He even talked me into it and DID NOT offer to help pay for it. Thankfully, the company I had bought it from was almost completely foreign, and didn't know much about people trying to scam them... I had no warranty left if anything, and I called them up (here's where my ONLY advantage to being female is) and said "ummm... my computer is dead... I don't know what happened... I had it looked at, they told me I need a new....motherboard?" the guy responds with "RMA. We RMA it. RMA numba 0398372. Mail to:" etc...etc... That was after a month of trying to figure out a way to get a replacement without paying. So, it all turned out okay in the end.

I wouldn't pay anything after my bitterizing experience (#193742204742), but, if you're a noble conscientious sort, I'd offer to go half towards a new one, minus shipping.

 

[rANGER11]

living in minnesota as i do, not sure where you shipped it too but i have seen on several occasions that some one will get a new psu or computer, have it in there car or get it shipped in cold weather. So, they get the thing into their house, jam the thing right into the outlet and BANG smoke and all it dies... could this be that the person was just careless?

 

[Soybomb]

It sounds doa in that he tested it and it didnt perform as it should. Try to figure out what happened. If its his fault he pays for it, but if it really did just ignite you owe him, even if it worked when it left your house.

 

[Turkey]

Does he know he fried it, think it was damaged in shipping, or does he think you cheated him?

If he knows he fried it, tough for him.
If he thinks it was damaged in shipping, you or he can do the postal insurance claim thing if it was insured.
If it wasn't insured and he didn't specify insured shipping, it's your problem.
If it wasn't insured because he wanted the cheapest shipping, it's his problem.
If he thinks you cheated him, refund his money, post feedback (or not if that's your inclination) wherever it can be posted, and consider it an unfortunate $14 lost in shipping.

 

[Murphe]

Well it is insured for up to 100 bucks automatically with fedEX. Thanks for you input Everyone, this is a tough situation. We will work it out I just don't know what to say. I am thinking that the chip wasn't secure after shipment and he didn't check it assumeing it was a kit and ready to go. That is the only explanation of this sort of spontanious combustion.

 

[kcklla]

I dont know, they could have done somthing wrong or it could have been broke in shiping, but you had no warranty so I dont think that they have much to stand on

 

[Soybomb]

<< but you had no warranty so I dont think that they have much to stand on >>



No warrenty perhaps but most trades are assumed to be non-doa I'd say send him his money, get him to ship it back (maybe he'll cover the return shipping?) and then examine it from there. Perhaps try to claim shipping damage if you think thats what happened.