- Sep 14, 2003
- 8,115
- 0
- 76
Okay, they may have nice furniture for okay prices. But definitely not beautiful furniture, and definitely not "cheap." That's just to start.
I had never bought furniture from IKEA before. However I was aware of the way the store worked. Browse the show floor, go find what you want in the warehouse, check out and leave.
I picked out a bed, mattress, desk, and chair. The first thing I was not aware of, was that even if you want it delivered, you still have to get it yourself in the warehouse and bring it to delivery. Okay, that's pretty lame, but I guess I can do it, and my total order was only going to be 8 boxes, and they charge $59.99 per 10 boxes to ship, so that's not too bad. Then, I find out that the yellow tag items are not in the warehouse on the first floor, but instead are in the warehouse "across the street," which actually means about a half mile away beyond a very busy traffic light. My desk and bed frame were both yellow tag items. Well that's even more lame, considering I came in my Cobalt. Then I find out that there is no option to even pay someone to go get these items at the warehouse across the street for you.
So I go home pissed and empty handed. No problem, I said, I'll just order it online. More IKEA stupidity follows...
First, the FAQ on the site says ordering online consists of choosing products, filling out addresses, providing payment information, and then completing your order. Funny, because right after I filled out my address it took me to the "order complete" screen, and then they sent me an email saying there was an error with my order and no payment information was received and that someone would call me within 24 hours to rectify the problem. I say okay fine. 24 hours, no call. Next morning I call them. 20 minutes waiting, no answer. Later that day (today) I try again. Woman answers and tries to tell me that the site is supposed to not take payment information at that time. Funny, then why did it say there was an error with my order? Then, she tells me shipping is $300. This is for the same products that totaled 8 boxes in the store for a grand shipping total of $59.99. I ask her why that's so much cheaper than the online shipping price. Her reason? "Because it's a totally different system and you're paying people to do your shopping for you." What a load of BS.
My total with tax and shipping would've been almost $900, for a very basic bed, mattress, desk, and chair. Oh, and they only deliver during 9-5, so I guess I would've had to take off work to receive it.
No thanks, IKEA.
I had never bought furniture from IKEA before. However I was aware of the way the store worked. Browse the show floor, go find what you want in the warehouse, check out and leave.
I picked out a bed, mattress, desk, and chair. The first thing I was not aware of, was that even if you want it delivered, you still have to get it yourself in the warehouse and bring it to delivery. Okay, that's pretty lame, but I guess I can do it, and my total order was only going to be 8 boxes, and they charge $59.99 per 10 boxes to ship, so that's not too bad. Then, I find out that the yellow tag items are not in the warehouse on the first floor, but instead are in the warehouse "across the street," which actually means about a half mile away beyond a very busy traffic light. My desk and bed frame were both yellow tag items. Well that's even more lame, considering I came in my Cobalt. Then I find out that there is no option to even pay someone to go get these items at the warehouse across the street for you.
So I go home pissed and empty handed. No problem, I said, I'll just order it online. More IKEA stupidity follows...
First, the FAQ on the site says ordering online consists of choosing products, filling out addresses, providing payment information, and then completing your order. Funny, because right after I filled out my address it took me to the "order complete" screen, and then they sent me an email saying there was an error with my order and no payment information was received and that someone would call me within 24 hours to rectify the problem. I say okay fine. 24 hours, no call. Next morning I call them. 20 minutes waiting, no answer. Later that day (today) I try again. Woman answers and tries to tell me that the site is supposed to not take payment information at that time. Funny, then why did it say there was an error with my order? Then, she tells me shipping is $300. This is for the same products that totaled 8 boxes in the store for a grand shipping total of $59.99. I ask her why that's so much cheaper than the online shipping price. Her reason? "Because it's a totally different system and you're paying people to do your shopping for you." What a load of BS.
My total with tax and shipping would've been almost $900, for a very basic bed, mattress, desk, and chair. Oh, and they only deliver during 9-5, so I guess I would've had to take off work to receive it.
No thanks, IKEA.