I don't know why people hate Dell

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TruePaige

Diamond Member
Oct 22, 2006
9,874
2
0
Okay, just got off a chat session with a Dell Rep. My e1505 keyboard doesn't work in the bottom left or middle any longer.

Sure I had to listen to his crap like "boot into safe mode" and "run a diagnostic on it" things that only people who are very unsure about computers need to do, but afterwards he said "If you are comfortable replacing the keyboard I can have a replace arrive in 2 business days."

Which to me, is better than most companies.

I get to keep using my laptop, with no interruptions in service, get the replacement part, and don't have to wipe my drive and put vista on it to appease support drones / protect my data.

Meh. I think they are okay. Talk to their support rep for 30 minutes, get my part, good to go.

 
mrSHEiK124

mrSHEiK124

Lifer
Mar 6, 2004
11,488
2
0
Same thing happened to a friend's E1505, went through the same thing, only took us 10 minutes to finish the whole job. Then his hard drive died due to excessive shock, we used their online chat and had a new hard drive in two days.
 
DangerAardvark

DangerAardvark

Diamond Member
Oct 22, 2004
7,559
0
0
Either Dell works for you or it doesn't. If something goes wrong with your order, it goes really fucking wrong. Their customer service will say anything to get you off the phone.
 
D

dighn

Lifer
Aug 12, 2001
22,820
4
81
Originally posted by: DangerAardvark
Either Dell works for you or it doesn't. If something goes wrong with your order, it goes really fucking wrong. Their customer service will say anything to get you off the phone.
Click to expand...

:| I will not deal with Dell again, at least not when I can help it. They fucked up my order. Customer service gave me a bunch of excuses and wouldn't correct it. It wasn't so much about the order itself but what they pulled on me, all that delay tactics and bullshlt.
 
Googer

Googer

Lifer
Nov 11, 2004
12,576
7
81
Originally posted by: TruePaige
Okay, just got off a chat session with a Dell Rep. My e1505 keyboard doesn't work in the bottom left or middle any longer.

Sure I had to listen to his crap like "boot into safe mode" and "run a diagnostic on it" things that only people who are very unsure about computers need to do, but afterwards he said "If you are comfortable replacing the keyboard I can have a replace arrive in 2 business days."

Which to me, is better than most companies.

I get to keep using my laptop, with no interruptions in service, get the replacement part, and don't have to wipe my drive and put vista on it to appease support drones / protect my data.

Meh. I think they are okay. Talk to their support rep for 30 minutes, get my part, good to go.
Click to expand...

They are only hated by this (negatively minded) community* for the following reasons:

  1. Their Machines are:
  2. Not overclockable (with one $10,000 exception)
  3. Come with PCI or AGP slots excluded on the motherboard, yet solder points are present for their existence.
  4. Come with the occasional wild card proprietary part. Usually a PSU, but can be a host bus adapter, hard drive, or motherboard / motherboard mounting scheme.
  5. Their Printers Suck
  6. People Hate Dell for the same reasons they Hate Microsoft, Standard Oil, Wal-Mart, AT&T, etc. It's because they are not the "little guy" that gets all the sympathy.
  7. Their Laptops Catch Fire.
However, people love Dell because they sell great monitors for good prices. I suppose you could assume their computers are of a similar quality. I rarely ever see Dell (desktop) hardware go bad, except the occasional flaming notebook.


*Community = Anandtech Forums
 
P

pstylesss

Platinum Member
Mar 21, 2007
2,914
0
0
Originally posted by: Googer
Originally posted by: TruePaige
Okay, just got off a chat session with a Dell Rep. My e1505 keyboard doesn't work in the bottom left or middle any longer.

Sure I had to listen to his crap like "boot into safe mode" and "run a diagnostic on it" things that only people who are very unsure about computers need to do, but afterwards he said "If you are comfortable replacing the keyboard I can have a replace arrive in 2 business days."

Which to me, is better than most companies.

I get to keep using my laptop, with no interruptions in service, get the replacement part, and don't have to wipe my drive and put vista on it to appease support drones / protect my data.

Meh. I think they are okay. Talk to their support rep for 30 minutes, get my part, good to go.
Click to expand...

They are only hated by this (negatively minded) community* for the following reasons:

  1. Their Machines are:
  2. Not overclockable (with one $10,000 exception)
  3. Come with PCI or AGP slots excluded on the motherboard, yet solder points are present for their existence.
  4. Come with the occasional wild card proprietary part. Usually a PSU, but can be a host bus adapter, hard drive, or motherboard / motherboard mounting scheme.
  5. Their Printers Suck
  6. People Hate Dell for the same reasons they Hate Microsoft, Standard Oil, Wal-Mart, AT&T, etc. It's because they are not the "little guy" that gets all the sympathy.
  7. Their Laptops Catch Fire.
However, people love Dell because they sell great monitors for good prices. I suppose you could assume their computers are of a similar quality. I rarely ever see Dell (desktop) hardware go bad, except the occasional flaming notebook.


*Community = Anandtech Forums
Click to expand...

I used to think that about Dell before I started working with them, a lot. And it's not true anymore. The only proprietary part I have found is the riser board for Dell servers. As far as their desktops, they no longer chop pieces. At least not in the Vostros, Dimensions, and Optiplex lines, and I doubt they do in the Inspiron lines.

Also, the Vostro 400 is very overclockable at last check. They use Foxconn Mobos, just figure out which one is in your machine and find out what it can do.
 
Googer

Googer

Lifer
Nov 11, 2004
12,576
7
81
Originally posted by: ZeroIQ
Originally posted by: Googer
Originally posted by: TruePaige
Okay, just got off a chat session with a Dell Rep. My e1505 keyboard doesn't work in the bottom left or middle any longer.

Sure I had to listen to his crap like "boot into safe mode" and "run a diagnostic on it" things that only people who are very unsure about computers need to do, but afterwards he said "If you are comfortable replacing the keyboard I can have a replace arrive in 2 business days."

Which to me, is better than most companies.

I get to keep using my laptop, with no interruptions in service, get the replacement part, and don't have to wipe my drive and put vista on it to appease support drones / protect my data.

Meh. I think they are okay. Talk to their support rep for 30 minutes, get my part, good to go.
Click to expand...

They are only hated by this (negatively minded) community* for the following reasons:

  1. Their Machines are:
  2. Not overclockable (with one $10,000 exception)
  3. Come with PCI or AGP slots excluded on the motherboard, yet solder points are present for their existence.
  4. Come with the occasional wild card proprietary part. Usually a PSU, but can be a host bus adapter, hard drive, or motherboard / motherboard mounting scheme.
  5. Their Printers Suck
  6. People Hate Dell for the same reasons they Hate Microsoft, Standard Oil, Wal-Mart, AT&T, etc. It's because they are not the "little guy" that gets all the sympathy.
  7. Their Laptops Catch Fire.
However, people love Dell because they sell great monitors for good prices. I suppose you could assume their computers are of a similar quality. I rarely ever see Dell (desktop) hardware go bad, except the occasional flaming notebook.


*Community = Anandtech Forums
Click to expand...

I used to think that about Dell before I started working with them, a lot. And it's not true anymore. The only proprietary part I have found is the riser board for Dell servers. As far as their desktops, they no longer chop pieces. At least not in the Vostros, Dimensions, and Optiplex lines, and I doubt they do in the Inspiron lines.

Also, the Vostro 400 is very overclockable at last check. They use Foxconn Mobos, just figure out which one is in your machine and find out what it can do.
Click to expand...

Foxconn maybe used on their AMD machines, but I do know at one time DELL exclusively used Intel motherboards. Gateway was the same way at one time. Though Intel does use Foxconn components in the manufacturing process. Foxconn is a major component supplier to all electronic manufacturers of any brand same as AMP Ampherol, Molex, TYCO, etc.
 
evident

evident

Lifer
Apr 5, 2005
12,064
674
126
Originally posted by: Googer
Originally posted by: TruePaige
Okay, just got off a chat session with a Dell Rep. My e1505 keyboard doesn't work in the bottom left or middle any longer.

Sure I had to listen to his crap like "boot into safe mode" and "run a diagnostic on it" things that only people who are very unsure about computers need to do, but afterwards he said "If you are comfortable replacing the keyboard I can have a replace arrive in 2 business days."

Which to me, is better than most companies.

I get to keep using my laptop, with no interruptions in service, get the replacement part, and don't have to wipe my drive and put vista on it to appease support drones / protect my data.

Meh. I think they are okay. Talk to their support rep for 30 minutes, get my part, good to go.
Click to expand...

They are only hated by this (negatively minded) community* for the following reasons:

  1. Their Machines are:
  2. Not overclockable (with one $10,000 exception)
  3. Come with PCI or AGP slots excluded on the motherboard, yet solder points are present for their existence.
  4. Come with the occasional wild card proprietary part. Usually a PSU, but can be a host bus adapter, hard drive, or motherboard / motherboard mounting scheme.
  5. Their Printers Suck
  6. People Hate Dell for the same reasons they Hate Microsoft, Standard Oil, Wal-Mart, AT&T, etc. It's because they are not the "little guy" that gets all the sympathy.
  7. Their Laptops Catch Fire.
However, people love Dell because they sell great monitors for good prices. I suppose you could assume their computers are of a similar quality. I rarely ever see Dell (desktop) hardware go bad, except the occasional flaming notebook.


*Community = Anandtech Forums
Click to expand...

uhhh i think people need to accept dell for what they are, a cheapo basic computer for your mom and dad type company. remember you get what you pay for, and for what you pay, you get a great deal when buying a dell, but if you have plans for modding it in the future, you shouldnt be purchasing it in the first place i'll always build a custom system for myself, but for people who want cheap, go dell
 
DangerAardvark

DangerAardvark

Diamond Member
Oct 22, 2004
7,559
0
0
Originally posted by: theprodigalrebel
Bake a million batches of cookies and some of them are going to be bad.
Click to expand...

Are you challenging me to a bake off? My lemon squares are unbeatable!
 
P

pstylesss

Platinum Member
Mar 21, 2007
2,914
0
0
Originally posted by: Googer
Originally posted by: ZeroIQ
Originally posted by: Googer
Originally posted by: TruePaige
Okay, just got off a chat session with a Dell Rep. My e1505 keyboard doesn't work in the bottom left or middle any longer.

Sure I had to listen to his crap like "boot into safe mode" and "run a diagnostic on it" things that only people who are very unsure about computers need to do, but afterwards he said "If you are comfortable replacing the keyboard I can have a replace arrive in 2 business days."

Which to me, is better than most companies.

I get to keep using my laptop, with no interruptions in service, get the replacement part, and don't have to wipe my drive and put vista on it to appease support drones / protect my data.

Meh. I think they are okay. Talk to their support rep for 30 minutes, get my part, good to go.
Click to expand...

They are only hated by this (negatively minded) community* for the following reasons:

  1. Their Machines are:
  2. Not overclockable (with one $10,000 exception)
  3. Come with PCI or AGP slots excluded on the motherboard, yet solder points are present for their existence.
  4. Come with the occasional wild card proprietary part. Usually a PSU, but can be a host bus adapter, hard drive, or motherboard / motherboard mounting scheme.
  5. Their Printers Suck
  6. People Hate Dell for the same reasons they Hate Microsoft, Standard Oil, Wal-Mart, AT&T, etc. It's because they are not the "little guy" that gets all the sympathy.
  7. Their Laptops Catch Fire.
However, people love Dell because they sell great monitors for good prices. I suppose you could assume their computers are of a similar quality. I rarely ever see Dell (desktop) hardware go bad, except the occasional flaming notebook.


*Community = Anandtech Forums
Click to expand...

I used to think that about Dell before I started working with them, a lot. And it's not true anymore. The only proprietary part I have found is the riser board for Dell servers. As far as their desktops, they no longer chop pieces. At least not in the Vostros, Dimensions, and Optiplex lines, and I doubt they do in the Inspiron lines.

Also, the Vostro 400 is very overclockable at last check. They use Foxconn Mobos, just figure out which one is in your machine and find out what it can do.
Click to expand...

Foxconn maybe used on their AMD machines, but I do know at one time DELL exclusively used Intel motherboards. Gateway was the same way at one time. Though Intel does use Foxconn components in the manufacturing process. Foxconn is a major component supplier to all electronic manufacturers of any brand same as AMP Ampherol, Molex, TYCO, etc.
Click to expand...

I know for a fact that Foxconn motherboards are used in the Vostro machines (for Intel CPUs for sure) and some in the Dell PowerEdge line (also for Intel CPUs). I'm sure they use Foxconn parts in many other lines as well both Intel and AMD.

I don't know about every single line or model so I'm not going to pretend to, but I've been running into many Foxconn parts in Dell machines.

 
shortylickens

shortylickens

No Lifer
Jul 15, 2003
80,287
17,080
136
Well, since I'm not god or a republican, I wont tell you what everyone thinks but....

I hate Dell for their low quality components, and you want high quality you have to spend 5 times as much as you should. They earned a good name for themselves back in the Win95 days and have been living off it ever since.
Though if you are willing to settle for crummy systems & poor customer care and fix just them yourselves, you can have some decent Dell computers for dirt cheap during the right sale.

For that kind of quality I would almost always being willing to settle for an eMachine. In fact thats what I got my dad back in 1998 and it still runs. Luckily he doesnt use anything more complicated than an old version of AOL. I got my mom one in 2001 and its still running too.

For myself its custom build or (when I have enough money) I'll get one from Voodoo or Falcon Northwest.
 
D

darkswordsman17

Lifer
Mar 11, 2004
23,388
5,799
146
I think Dell is another company that people just assume they're going to have a bad experience with, so they go in with a bad attitude. Even when I've gotten their Indian CS workers, I've had no problems. Of course it helps if you know how to deal with them as well.

I've started to really like their computers. Their laptops are just ok, not great but not horrible either. Some of their newer ones are nice. I love how quiet their desktops are though. Even when trying to make a quiet PC, I have not been able to make one as quiet as the recent Dells that I've had. They aren't the best looking aesthetically, but I've seen worse thats for sure. Their monitors (if you know which ones to get) are very nice as well.

I was also able to snag my launch 360 from them, and they run deals on nice non-Dell stuff pretty often too (Canon cameras, MP3 players, etc).

You do also have to give them credit for actively trying to engage their customer base (they take input from their forums and blog as well as other places). They did stop loading their machines up with a ton of bloatware (although I still think its a good idea to do a format when you first get it).

 
T

TruePaige

Diamond Member
Oct 22, 2006
9,874
2
0
Hmm..I said Google because A) It was funny =p and B) The General Populace loves Google...scary as the privacy concerns may be.

Anyhow, for the Dell vs eMachine thing...

eMachine's tech support number is not even a 1-800 number, what the heck?
 
SunnyD

SunnyD

Belgian Waffler
Jan 2, 2001
32,674
146
106
www.neftastic.com
The key to getting good treatment from Dell is to spring for Gold Support. When you call Gold Support, you're calling one of two call centers - either Texas or Colorado. They're Americans, and they're friendly (lazy). When you call the regular support, you'll usually get India. The folks in India are nice, but they will MAKE you troubleshoot everything. The folks at gold support will basically just set up a dispatch once you say "this is broke".
 
B

BlahBlahYouToo

Lifer
Jul 10, 2007
12,041
3
0
Originally posted by: shortylickens
Well, since I'm not god or a republican, I wont tell you what everyone thinks but....

I hate Dell for their low quality components, and you want high quality you have to spend 5 times as much as you should. They earned a good name for themselves back in the Win95 days and have been living off it ever since.
Though if you are willing to settle for crummy systems & poor customer care and fix just them yourselves, you can have some decent Dell computers for dirt cheap during the right sale.

For that kind of quality I would almost always being willing to settle for an eMachine. In fact thats what I got my dad back in 1998 and it still runs. Luckily he doesnt use anything more complicated than an old version of AOL. I got my mom one in 2001 and its still running too.

For myself its custom build or (when I have enough money) I'll get one from Voodoo or Falcon Northwest.
Click to expand...

what do you expect for $399 everything included?
 
Pepsei

Pepsei

Lifer
Dec 14, 2001
12,895
1
0
i love dell, because of them, i do not have to be the tech support for my relatives or their friends. personally, i still put my own computer together with parts that's right for me.
 
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