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I dislike Newegg anymore...

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Only on ATOT can you find 2 threads on the same page, one complaining about how slow newegg's shipping is and the other stating how awesomely fast newegg's shipping is
 
Newegg shipping is still awesome! I ordered my new PC case on 12/14 at 4:30 PM, and they shipped it 9 AM the following morning.

Even better yet, the case arrived via UPS Ground at 5 PM the same day! Odd... I thought that UPS was supposed to suck?
 
Originally posted by: ultimatebob
Newegg shipping is still awesome! I ordered my new PC case on 12/14 at 4:30 PM, and they shipped it 9 AM the following morning.

Even better yet, the case arrived via UPS Ground at 5 PM the same day! Odd... I thought that UPS was supposed to suck?
Click to expand...
1) This thread is hella old
2) Both UPS & FedEx do double duty in December. Some times I've even received next day ground packages CA to IL.
 
Ordered my BenQ FP241W 24 inch LCD about 4pm Weds & got it 5pm the next day in perfect condition via UPS ground because it shipped from NJ ... the few problems I've had with Newegg orders have all shipped from their Tn warehouse which seems to drop the ball on a regular basis, packages from Ca get to me faster.
 
It's been a week since a newegg rep promised me shipping on an RMA replacement item. It still hasnt shipped. I'm on phone call #4, and being called a liar about the first 3. Meanwhile, the item is and has been in stock ever since the original RMA call.

Five years I've done business with Newegg. To get called a liar and jerked around.

Bye bye newegg. Hello Zipzoomfly.
 
newegg is very fast, i ordered a hard drive on tuesday Dec 26 and paid for normal slow UPS shipping and got the drive on friday Dec 29

I :heart: Newegg
 
And just got hung up on by a senior customer service rep who would not take me call because I gave her notice that I was recording it (since I was lied to the previous 3 calls - I need proof that they are lying).

Never, ever again will I do business with newegg.

What an absolutely sh!tty company they have become.
 
I ordered one of those killawatt deals on Monday night (for $22 shipped) and according to UPS, it will be here tomorrow. 🙂
 
Im in NJ and if i pay for to expidite the order ($3) I get the item the next day from UPS (if they ship from their NJ wharehouse)
 
Originally posted by: TheAdvocate
It's been a week since a newegg rep promised me shipping on an RMA replacement item. It still hasnt shipped. I'm on phone call #4, and being called a liar about the first 3. Meanwhile, the item is and has been in stock ever since the original RMA call.

Five years I've done business with Newegg. To get called a liar and jerked around.

Bye bye newegg. Hello Zipzoomfly.
Click to expand...


TheAdvocate,


Thank you for sharing your experience, as unfortunate as it may be.

Due to your special circumstances, we agreed to make the exception and send you a replacement before receiving the defective product.

Unfortunately, we must admit and apologize, the replacement was delayed due to an internal error, which we are currently addressing within. However, your new replacement has already shipped, via UPS Next Day service, prior to receiving the defective item sent USPS.

In addition, recording phone conversations, without the consent of all parties, is probably against the law, unless you have a court order of some sort. Regardless, we understand why you went at great lengths, while attempting to achieve some type of satisfaction.

We'd really like to know which of our representative(s) called you a "liar." This type action or service is not tolerated. We'll be responding to your PM, and hopefully we can gather more information from you and investigate deeper.

Again, we sincerely apologize for the inconvenience and thank you for your patience and understanding.


Sincerely,

Newegg Support
 
Originally posted by: NeweggSupport
In addition, recording phone conversations, without the consent of all parties, is probably against the law, unless you have a court order of some sort.
Click to expand...

Given that I am not a lawyer: it is well known that in some states, recording phone conversations is legal given the consent of only one party. I suggest that you research that just a bit before even suggesting otherwise.
 
OUCH...I didn't realize there was such a thing as "one party consent"

"Federal law allows recording of telephone calls with the consent of at least one party to the call. This means that if an individual places, receives, or joins a call, that individual may record the telephone call (without giving any warning or notice) and may later make use of the recording (including court room use).
Thirty-eight states and the District of Columbia permit an individual to record such telephone conversations. These laws are called ?one-party consent? statutes. The following states have ?one-party consent? statutes:
Alabama
Alaska
Arizona
Arkansas
Colorado
District Of Columbia
Georgia
Hawaii
Idaho
Indiana
Iowa
Kansas
Kentucky Louisiana
Maine
Michigan
Minnesota
Mississippi
Missouri
Nebraska
New Jersey
New Mexico
New York
North Carolina
North Dakota
Oklahoma
Oregon
Ohio
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
West Virginia
Wisconsin
Wyoming
On the other hand, twelve states require the consent of all parties to record [before recording] a telephone conversation. These laws are called ?two-party consent? statutes. The following states have ?one [two]-party consent? statutes*:
California
Connecticut
Delaware
Florida Illinois
Massachusetts
Maryland
Montana New Hampshire
Pennsylvania
Washington
It?s no surprise, however, that it is illegal in all states to record a telephone conversation to which you are not a party. Moreover, Federal law and that of most states make it illegal to disclose the contents of an illegally intercepted telephone conversation.
Although their clients are permitted to record telephone calls, Texas lawyers are not permitted to do so. See Ethics Opinion 392, Tex, B.J., July 1978, page 580. Nonetheless, they are allowed to ?advise a client to electronically record a telephone conversation to which the client is a party, without first informing all other parties involved.? See Ethics Opinion 514, February 1996. Furthermore, Texas lawyers are required to provide clients with both an accurate statement of these laws, and an honest opinion of the consequences likely to result from such a particular course of conduct. See Comment 7 to DR 1.02. "
 
I tried to explain this law to the newegg rep, but didnt want to throw out the lawyer card. it really didnt matter, because she wasnt interested in listening to me anyway. she talked over my entire explanation.

what this comes down to though, is that newegg made a promise to me, and then screwed it up four times in a row. my replacement was supposed to ship "next day" on the 28th. Each day that I called to request a tracking #, beginning on the 29th, I was told that the replacement had/would ship that day, and today is the 4th, and the UPS guy just showed up in my office. Still no replacement. They're blaming their accounting department.

It's not really about the part. I could buy something else at a B&M. It's about how I was treated when I had the audacity to call and ask them to follow through on a promise (I was going to cancel my order and they did this to keep my business). All I've asked is for them to follow through once on their promises.
 
I've never really had any horrid issues with NewEgg and when I was having some problems with my bank card being authorized properly, I was even given the option of not having to be authorized anymore since I have been shopping there for many years and have had 0 problems (for NewEgg) throughout many purchases.

Since I live in PA, anything from NJ gets to me in 1 day, CA is 3, KT is 2. NewEgg offers better customer service than ZipZoomFly hands down. I'd rather pay more to know that I don't have to worry about such things as my bank card not authorizing for some reason (this caused a bad delay in my 8800GTX from ZZF originally, so I just cancelled the order and reordered from NewEgg).
 
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