I desperately need help!

Mai72

Lifer
Sep 12, 2012
11,562
1,741
126
Hello All.

My laptop is a Dell 14R(5437) touchscreen. I'm using windows 8,1 The bluetooth adapter is atheros.

The issues happened last week. I bought the 66 Audio BTS bluetooth headphones. I was able to pair the headset fine, but I wasn't able to use them. I was not able to hear sound. They were paired and I could see them, but I was getting zero sound. It was such a frustrating experience.

I have tried to update the bluetooth adapter. It said that everything was updated. I searched playback devices and my headset wasn't listed. I searched online for answers. I tried a few remedies such as going into (services.msc>>bluetooth support services>>switch the startup to automatic) It didn't help.

Finally, I deleted the bluetooth software altogether. I then went to the dell driver download page and looked for the atheros download link. I have not been able to find it. I downloaded the Intel network with bluetooth drivers instead. Once it was downloaded on my laptop I checked out device manager and noticed a generic bluetooth adapter, I think this is wrong because now it will not even notice my headset. It acts like my headset is invisible. I need the atheros driver.

I have been trying to fix this for hours now. I am very tired. All for a bluetooth headset. Where can I find the atheros drivers for my bluetooth adapter?

Thank you.
 

SKORPI0

Lifer
Jan 18, 2000
18,463
2,397
136
Is the volume turned up? ^_^ Press the + button for up, - button for down.

eed54de398fd.jpg


http://www.66audio.com/

Email tech support, perhaps they can help.
 

Mai72

Lifer
Sep 12, 2012
11,562
1,741
126
SkORPIO,

I've tried tech support and it's been a frustrating experience. They told me to locate power management tab in bluetooth. They then told me to unclick it because it puts bluetooth devices to sleep. It keeps them from working properly. Well the thing is I don't have a power management tab. I wasn't able to find one under the bluetooth I had prior to deleting the software. The "new" generic bluetooth software that I currently have the power management tab is there and I unclicked it. I don't think this is the correct software because my headset doesn't even show up in devices. It's MIA.

My volume was turned up. It's not showing in my playback devices section.

Thanks anyway.

BTW, their website sucks. If you want to even call it a website. :(