- Feb 4, 2012
- 2,460
- 7
- 81
Update:
As seen below the owner of Typefrag contacted me and wanted to make things right. He did come through on his word and has made things right by my mind.
I do intend to go back to Typefrag once my subscription is up at the place my TS3 server is currently at.
Thanks again David! I appreciate all your help!
Original Outdated Post:
Ugh, I'll keep this as short as possible.
Back when 2004/2005 a buddy of paid for a ventrilo server that we would all use in the games that we played, and would invite everyone from our guild/clan on in order to talk and play.
In 2006 he could no longer afford to pay, so I took over the server in September. During this time I lived in an apartment with crappy internet that had a quota, so I was advised by my ISP to use port 3783 for the VOIP so that it wouldn't count towards my quota....I asked Typefrag to do that for the server and they happily obliged.
Fast forward to 2009/10 and the host name changed (fear.typefrag to boron.typefrag) but they were just aliases and either worked as they both pointed to the same address. No impact on me what so ever.
I liked typefrag so much that I started hosting a TeamSpeak server through them in late 2012 and spent most of my time over there while friends/friends of friends/etc etc etc would continue to use my Ventrilo server.
Fast forward to January 2014, almost 8 years into business with Typefrag, I get a text from a buddy of mine asking why I cancelled Ventrilo. I asked them what they were talking about and saw that when I tried to log in, the client didn't connect. I logged into my control panel in typefrag and noticed that a lot had changed....first the host name had changed from boron/fear to Nitrogen.typefrag.com with a port of 6000. I did a quick ping and found out that it was a completely different IP than what my server had been. Basically they didn't do any type of forwarding, used a different port, AND didn't notify me of any changes.
I opened up multiple chat sessions/emails/tickets over the course of the next few months. I was told they apologize for doing this, but the server I had been using was no longer in their range of hosts, as was the port. I told them "Fine, but why wasn't I notified?" They couldn't give me an answer and just apologized saying they understand why I'm upset, and they'd be willing to give me a credit since I wasn't given any type of notification/warning of the server transfer. I accepted the idea of a credit, and admitted that I would give them one more chance since I really didn't like the thought of dropping their service. Everything else with them had been perfect.
I cancelled the Ventrilo server since it was pretty much worthless, and sent the Teamspeak IP info to everyone I had contact information of...which was not many. I had to keep poking TypeFrag support for an update on when I'd be getting any credit to my account. I was reminded by the Ventrilo Host thread that I still hadn't received any update on the credit, so I thought I'd open up a ticket/chat to see what they have to say.
They told me they'd let me know in 24 hours, and that they apologize for not getting back in touch with me over the course of 4.5 months.
Here is their reply:
"Unfortunately, we would not be able to provide you with a credit due to the hostname and port number of your server changing. I am very sorry again for the inconveniences that this situation has caused you previously, however credits are only able to be applied to customers who have experienced an abnormal amount of downtime/server unavailability."
So that's it, time to cancel my server. While their uptime/downtime was sufficient, their customer service/support is very lacking. They did nothing to help me out in my situation and told me point blank that there was nothing I could do to get the host back that I had for the past 8 years.
TLDR:
Host Ventrilo through typefrag for 8 YEARS.
They change the IP/Port without telling me, people think I cancelled ventrilo.
Confront Typefrag, they apologize for not notifying, but say that they no longer offer that address and cannot help me. They offer a refund
5 months later I ask for a status, they say they can't give me a refund/credit because my server was never down. Just changed
As seen below the owner of Typefrag contacted me and wanted to make things right. He did come through on his word and has made things right by my mind.
I do intend to go back to Typefrag once my subscription is up at the place my TS3 server is currently at.
Thanks again David! I appreciate all your help!
Original Outdated Post:
Ugh, I'll keep this as short as possible.
Back when 2004/2005 a buddy of paid for a ventrilo server that we would all use in the games that we played, and would invite everyone from our guild/clan on in order to talk and play.
In 2006 he could no longer afford to pay, so I took over the server in September. During this time I lived in an apartment with crappy internet that had a quota, so I was advised by my ISP to use port 3783 for the VOIP so that it wouldn't count towards my quota....I asked Typefrag to do that for the server and they happily obliged.
Fast forward to 2009/10 and the host name changed (fear.typefrag to boron.typefrag) but they were just aliases and either worked as they both pointed to the same address. No impact on me what so ever.
I liked typefrag so much that I started hosting a TeamSpeak server through them in late 2012 and spent most of my time over there while friends/friends of friends/etc etc etc would continue to use my Ventrilo server.
Fast forward to January 2014, almost 8 years into business with Typefrag, I get a text from a buddy of mine asking why I cancelled Ventrilo. I asked them what they were talking about and saw that when I tried to log in, the client didn't connect. I logged into my control panel in typefrag and noticed that a lot had changed....first the host name had changed from boron/fear to Nitrogen.typefrag.com with a port of 6000. I did a quick ping and found out that it was a completely different IP than what my server had been. Basically they didn't do any type of forwarding, used a different port, AND didn't notify me of any changes.
I opened up multiple chat sessions/emails/tickets over the course of the next few months. I was told they apologize for doing this, but the server I had been using was no longer in their range of hosts, as was the port. I told them "Fine, but why wasn't I notified?" They couldn't give me an answer and just apologized saying they understand why I'm upset, and they'd be willing to give me a credit since I wasn't given any type of notification/warning of the server transfer. I accepted the idea of a credit, and admitted that I would give them one more chance since I really didn't like the thought of dropping their service. Everything else with them had been perfect.
I cancelled the Ventrilo server since it was pretty much worthless, and sent the Teamspeak IP info to everyone I had contact information of...which was not many. I had to keep poking TypeFrag support for an update on when I'd be getting any credit to my account. I was reminded by the Ventrilo Host thread that I still hadn't received any update on the credit, so I thought I'd open up a ticket/chat to see what they have to say.
They told me they'd let me know in 24 hours, and that they apologize for not getting back in touch with me over the course of 4.5 months.
Here is their reply:
"Unfortunately, we would not be able to provide you with a credit due to the hostname and port number of your server changing. I am very sorry again for the inconveniences that this situation has caused you previously, however credits are only able to be applied to customers who have experienced an abnormal amount of downtime/server unavailability."
So that's it, time to cancel my server. While their uptime/downtime was sufficient, their customer service/support is very lacking. They did nothing to help me out in my situation and told me point blank that there was nothing I could do to get the host back that I had for the past 8 years.
TLDR:
Host Ventrilo through typefrag for 8 YEARS.
They change the IP/Port without telling me, people think I cancelled ventrilo.
Confront Typefrag, they apologize for not notifying, but say that they no longer offer that address and cannot help me. They offer a refund
5 months later I ask for a status, they say they can't give me a refund/credit because my server was never down. Just changed
Last edited:
Facebook
Twitter